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Customer Success Manager Govtech Jobs in Springdale, AR

Storesight

Customer Success Manager

Fayetteville, AR · On-site

As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the ...

Spscommerce

Senior Customer Success Manager

Rogers, AR · Hybrid

$76K - $118K/yr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Inmar

Client Success Manager, Media

Rogers, AR · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels. Acting as a ...

Walmart

Account Manager

Decatur, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

Walmart

Account Manager

Gravette, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

Walmart

Account Manager

Greenland, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

Walmart

Account Manager

Tontitown, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

Walmart

Account Manager

Rogers, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Springdale, AR

Customer Success Manager Govtech information

See Springdale, AR salary details

$28.7K

$73.5K

$123.8K

How much do customer success manager govtech jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success manager govtech in Springdale, AR is $73,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Springdale, AR look for?

The top searched job categories for Customer Success Manager Govtech jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Customer Success Manager Govtech jobs?

Cities near Springdale, AR with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Springdale, AR as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,457 per year, or $35.3 per hour.

Customer Success Manager

storesight.com

Fayetteville, AR • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Storesight
Storesight is an AI-powered platform purpose-built by CPG executives in collaboration with leading CPG firms to transform how sales and category management teams operate. Backed by a network of 3M+ contributors, we acquire more than 6 million shelf and display images annually from nearly 50,000 locations. If you're passionate about helping businesses maximize retail performance, revenue, and profit, join us in shaping the future of CPG innovation.
Position Overview:
The Customer Success Team is dedicated to providing world-class service, ensuring customer satisfaction, and driving lifetime value growth across our StoresightAI customers. As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the unique needs of our customers.
We are seeking a highly motivated, proactive team player with excellent cross-functional collaboration skills to ensure customer success, promote customer retention, and deliver exceptional service. This role is ideal for a detail-oriented individual who enjoys problem-solving and is driven by the opportunity to serve others.
Key Responsibilities:
Customer Relationship Management:
  • Serve as the primary point of contact for our customers, delivering best-in-class service through onboardings, trainings, business reviews, and contract renewals for our StoresightAI platform.
  • Build and maintain strong, long-lasting customer relationships, acting as a trusted consultant and lead customer service contact.
  • Proactively engage with customers to ensure timely renewals of annual subscription contracts and identify upsell/cross-sell opportunities for the sales team.
Operational Excellence and Data Analysis:
  • Manage your work and customer interactions in our CRM system, Hubspot.
  • Comfortably analyze your own customer data and trends from the StoresightAI platform to provide strategic insights to customers.
  • Monitor customer progress and satisfaction, collaborating with the Data and Platform Operations teams to address any challenges efficiently.
Product Knowledge:
  • Serve as a subject matter expert on the StoresightAI platform and products, educating customers on systems and processes to maximize their use of the platform.
  • Work with customers to implement, expand, and enhance their engagement with StoresightAI's offerings.
Collaboration and Account Growth:
  • Partner with the Sales, Data, Platform Operations, and Marketing teams to identify opportunities for customer retention and account expansion, contributing to overall business growth.
  • Collaborate with teams across the organization to fulfill primary responsibilities and support the success of customer accounts.
Professional Development and Team Support:
  • Work with team leadership on individual development and growth goals, continuously enhancing service delivery skills.
  • Contribute to team success by sharing insights and best practices, fostering a collaborative environment that supports high-quality customer service.
Qualifications:
  • 2+ years of professional experience within CPG or retail (strongly preferred).
  • Ability to manage multiple projects simultaneously in a fast-paced environment with strict deadlines.
  • Excellent business writing and communication skills.
  • Strong ability to collaborate and excel in a team environment.
  • A strong customer focus, with a commitment to meeting customer objectives and developing a deep understanding of their business.
  • Proactive and service-oriented, always ready to take initiative and prioritize customer needs.
  • Adaptable and capable of solving problems efficiently in changing situations.
  • A dedicated individual committed to excellence, understanding that occasionally working outside regular business hours may be required to meet critical deadlines, support time-sensitive projects, or address urgent tasks.
  • Organized and detail-oriented, with strong time management skills.
  • Experience with Hubspot or other CRM systems (preferred).
  • Familiarity with data analysis and the ability to interpret customer trends (preferred).

Benefits:
• PTO
• Health, Vision, & Dental Insurance
• Life Insurance
• Supplemental Insurance
• 401k and Company Match

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