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Customer Success Manager Govtech Jobs in Springdale, AR

Spscommerce

Senior Customer Success Manager

Rogers, AR · Hybrid

$76K - $118K/yr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Walmart

Manager, Retail Charging - Customer Success

Bentonville, AR · On-site

$70K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Manager, Customer Success, leads the development and execution of strategies to enhance customer engagement, drive revenue growth, and support product delivery within Walmart's charging services.

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Apprenticely

Customer Success Intern

Fayetteville, AR

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Acretrader, Inc.

Client Success Manager

Fayetteville, AR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... our platform, our customers, and their own ability to make an impact on the outcomes of our ... Key Competencies * 2-4+ years of experience in B2B SaaS Client Success, Account Management, or a ...

Uber Freight

Lead Strategic Customer Success Partner

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving ... Own and manage relationships with enterprise customers * Develop and execute account strategies to ...

Uber Freight

Lead Strategic Customer Success Partner

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving ... Own and manage relationships with enterprise customers * Develop and execute account strategies to ...

Inmar

Client Success Manager, Media

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels. Acting as a ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Springdale, AR

Customer Success Manager Govtech information

See Springdale, AR salary details

$28.7K

$73.5K

$123.8K

How much do customer success manager govtech jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager govtech in Springdale, AR is $73,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Springdale, AR look for?

The top searched job categories for Customer Success Manager Govtech jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Customer Success Manager Govtech jobs?

Cities near Springdale, AR with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Springdale, AR as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,457 per year, or $35.3 per hour.

Senior Customer Success Manager

Spscommerce

Rogers, AR • Hybrid

$76K - $118K/yr

Full-time

Posted 4 days ago

Job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.

Key Responsibilities:

  • Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.

  • Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.

  • Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.

  • Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.

  • Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.

  • Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.

  • Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications:

  • Bachelor's degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).

  • Experience within a SaaS environment or have SaaS clients

  • Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.

  • Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.

  • Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location:

This role follows a hybrid work model, with regular in-office presencerequiredat ourMinneapolis or Torontooffice.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is:$76,700- $118,900.The actual salary offered will bedeterminedbased on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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