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Founding Customer Success Manager Jobs in Springdale, AR

Storesight

Customer Success Manager

Fayetteville, AR · On-site

As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the ...

Spscommerce

Senior Customer Success Manager

Rogers, AR · Hybrid

$76K - $118K/yr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Doral Leadership

Founding Principal

Bentonville, AR · On-site

$100 - $130/hr

Demonstrated success in parental engagement and stakeholder satisfaction * Experience with ... Ability to manage school operations, including budgeting and resource allocation * Commitment to ...

Walmart

Account Manager

Tontitown, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

Walmart

Account Manager

Greenland, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

Walmart

Account Manager

Rogers, AR · On-site

$110K - $220K/yr

The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and ...

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All JobsFounding Customer Success JobsFounding Customer Success Manager JobsFounding Customer Success Manager Jobs in Springdale, AR

Founding Customer Success Manager information

See Springdale, AR salary details

$28.7K

$73.5K

$123.8K

How much do founding customer success manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for founding customer success manager in Springdale, AR is $73,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What job categories do people searching Founding Customer Success Manager jobs in Springdale, AR look for?

The top searched job categories for Founding Customer Success Manager jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Founding Customer Success Manager jobs?

Cities near Springdale, AR with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you

Customer Success Manager

Fayetteville, AR • On-site

storesight.com
See more jobs at storesight.comexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About Storesight
Storesight is an AI-powered platform purpose-built by CPG executives in collaboration with leading CPG firms to transform how sales and category management teams operate. Backed by a network of 3M+ contributors, we acquire more than 6 million shelf and display images annually from nearly 50,000 locations. If you're passionate about helping businesses maximize retail performance, revenue, and profit, join us in shaping the future of CPG innovation.
Position Overview:
The Customer Success Team is dedicated to providing world-class service, ensuring customer satisfaction, and driving lifetime value growth across our StoresightAI customers. As a Customer Success Manager, you will serve as a critical link between customers and internal teams. Through close collaboration with both, you will ensure high-quality results that align with the unique needs of our customers.
We are seeking a highly motivated, proactive team player with excellent cross-functional collaboration skills to ensure customer success, promote customer retention, and deliver exceptional service. This role is ideal for a detail-oriented individual who enjoys problem-solving and is driven by the opportunity to serve others.
Key Responsibilities:
Customer Relationship Management:
  • Serve as the primary point of contact for our customers, delivering best-in-class service through onboardings, trainings, business reviews, and contract renewals for our StoresightAI platform.
  • Build and maintain strong, long-lasting customer relationships, acting as a trusted consultant and lead customer service contact.
  • Proactively engage with customers to ensure timely renewals of annual subscription contracts and identify upsell/cross-sell opportunities for the sales team.
Operational Excellence and Data Analysis:
  • Manage your work and customer interactions in our CRM system, Hubspot.
  • Comfortably analyze your own customer data and trends from the StoresightAI platform to provide strategic insights to customers.
  • Monitor customer progress and satisfaction, collaborating with the Data and Platform Operations teams to address any challenges efficiently.
Product Knowledge:
  • Serve as a subject matter expert on the StoresightAI platform and products, educating customers on systems and processes to maximize their use of the platform.
  • Work with customers to implement, expand, and enhance their engagement with StoresightAI's offerings.
Collaboration and Account Growth:
  • Partner with the Sales, Data, Platform Operations, and Marketing teams to identify opportunities for customer retention and account expansion, contributing to overall business growth.
  • Collaborate with teams across the organization to fulfill primary responsibilities and support the success of customer accounts.
Professional Development and Team Support:
  • Work with team leadership on individual development and growth goals, continuously enhancing service delivery skills.
  • Contribute to team success by sharing insights and best practices, fostering a collaborative environment that supports high-quality customer service.
Qualifications:
  • 2+ years of professional experience within CPG or retail (strongly preferred).
  • Ability to manage multiple projects simultaneously in a fast-paced environment with strict deadlines.
  • Excellent business writing and communication skills.
  • Strong ability to collaborate and excel in a team environment.
  • A strong customer focus, with a commitment to meeting customer objectives and developing a deep understanding of their business.
  • Proactive and service-oriented, always ready to take initiative and prioritize customer needs.
  • Adaptable and capable of solving problems efficiently in changing situations.
  • A dedicated individual committed to excellence, understanding that occasionally working outside regular business hours may be required to meet critical deadlines, support time-sensitive projects, or address urgent tasks.
  • Organized and detail-oriented, with strong time management skills.
  • Experience with Hubspot or other CRM systems (preferred).
  • Familiarity with data analysis and the ability to interpret customer trends (preferred).

Benefits:
• PTO
• Health, Vision, & Dental Insurance
• Life Insurance
• Supplemental Insurance
• 401k and Company Match

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