Virtual Customer Success Manager Jobs in Springdale, AR

Position Summary... What you'll do...Role summary:
The (USA) Director, Strategic Account Management will lead the development and execution of strategies to enhance key client relationships and drive revenue growth. This role requires strong leadership and cross-functional collaboration to align business objectives with customer needs, ensuring long-term retention and success. The director will oversee account management initiatives, provide thought leadership, and guide teams in delivering innovative solutions. Expertise in customer relationship management, decision making, and revenue forecasting is essential to support organizational goals and foster sustainable partnerships.
About the team:
The Strategic Account Management Team plays a key role in driving business growth by developing and maintaining strong relationships both within Walmart Merchandising and with supplier subscribers. The team focuses on aligning business objectives through effective account management, customer success, and retention strategies. By leveraging expertise in revenue forecasting, decision making, and new product development, the team collaborates cross-functionally to deliver impactful solutions. Leadership and thought leadership are central to guiding initiatives that enhance customer relationships and support the ongoing success of Walmart’s strategic partnerships.
What you'll do:

• Lead a team of experienced professionals, supporting their development, strengthening client relationships, and ensuring performance that reflects the standards of AM
• Develop and execute strategic account plans to drive revenue growth and achieve business objectives.
• Lead cross-functional teams to deliver tailored solutions that enhance customer success and retention.
• Build and maintain strong relationships with key stakeholders to foster long-term partnerships.
• Provide thought leadership and guidance on new product development and market opportunities.
• Utilize data-driven insights for accurate revenue forecasting and informed decision making.
• Collaborate with internal teams to align account strategies with overall company goals.
• Oversee customer relationship management to ensure high levels of satisfaction and engagement.

What you'll bring:

• Proven leadership experience in strategic account management with a focus on driving revenue growth and customer retention.
• Expertise in customer relationship management and customer success management within complex business environments.
• Strong skills in revenue forecasting and aligning account strategies with overall business objectives.
• Demonstrated ability to lead cross-functional collaboration and influence stakeholders at multiple organizational levels.
• Experience in new product development and SaaS solutions to support client needs and market expansion.
• Thought leadership capabilities to guide teams and foster innovative approaches in account management.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00
Chicago, Illinois US-10276: The annual salary range for this position is $121,000.00 - $242,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 5 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 7 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
3 years' experience in a leadership role in the healthcare sector. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

6 years' experience in sales., Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area. Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.