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Shopify Customer Success Manager Jobs in Springdale, AR

Spscommerce

Senior Customer Success Manager

Rogers, AR · Hybrid

$76K - $118K/yr

We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Walmart

Manager, Retail Charging - Customer Success

Bentonville, AR · On-site

$70K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Manager, Customer Success, leads the development and execution of strategies to enhance customer engagement, drive revenue growth, and support product delivery within Walmart's charging services.

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Apprenticely

Customer Success Intern

Fayetteville, AR

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Apprenticely

Customer Success Intern

Fayetteville, AR · On-site

$15/hr

Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.

Acretrader, Inc.

Client Success Manager

Fayetteville, AR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... our platform, our customers, and their own ability to make an impact on the outcomes of our ... Key Competencies * 2-4+ years of experience in B2B SaaS Client Success, Account Management, or a ...

Uber Freight

Lead Strategic Customer Success Partner

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving ... Own and manage relationships with enterprise customers * Develop and execute account strategies to ...

Uber Freight

Lead Strategic Customer Success Partner

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving ... Own and manage relationships with enterprise customers * Develop and execute account strategies to ...

Inmar

Client Success Manager, Media

Rogers, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels. Acting as a ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Springdale, AR

Shopify Customer Success Manager information

See Springdale, AR salary details

$28.7K

$73.5K

$123.8K

How much do shopify customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for shopify customer success manager in Springdale, AR is $73,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and client retention.

What job categories do people searching Shopify Customer Success Manager jobs in Springdale, AR look for?

The top searched job categories for Shopify Customer Success Manager jobs in Springdale, AR are:

What cities near Springdale, AR are hiring for Shopify Customer Success Manager jobs?

Cities near Springdale, AR with the most Shopify Customer Success Manager job openings:

Shopify Customer Success Manager jobs near you

Senior Customer Success Manager

Spscommerce

Rogers, AR • Hybrid

$76K - $118K/yr

Full-time

Posted 4 days ago

Job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.

Key Responsibilities:

  • Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.

  • Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.

  • Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.

  • Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.

  • Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.

  • Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.

  • Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications:

  • Bachelor's degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).

  • Experience within a SaaS environment or have SaaS clients

  • Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.

  • Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.

  • Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location:

This role follows a hybrid work model, with regular in-office presencerequiredat ourMinneapolis or Torontooffice.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is:$76,700- $118,900.The actual salary offered will bedeterminedbased on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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