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Customer Success Manager Remote Jobs in Raleigh, NC

Egnyte

Renewal Manager - Commercial

Raleigh, NC · On-site +1

$70K - $80K/yr

RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...

McDonald's

Office Manager (remote flexibility)

Cary, NC · On-site +1

Position Summary The Office Manager serves as the administrative hub of our organization, ensuring ... Customer service mindset * Continuous improvement mentality Performance Expectations Success in ...

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

3E

Director, Customer Implementations

Raleigh, NC · Remote

$150K - $165K/yr

This position supports remote work in EST, and candidates should be based near one of our U.S. East ... Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support ...

New

Aledade

Field Marketing Manager (Remote)

Durham, NC · Remote

The Field Marketing Manager will elevate Aledade's brand and market presence with experiential ... Demonstrated success in creating and executing experiential marketing tactics that drive lead ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the ... Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Description Dot Compliance is a leading provider of cloud Quality and Compliance management ... Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ...

Zift Solutions

Solution Consultant Manager

Cary, NC · Remote

Professional Services Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr ... The Manager partners closely with Program Management, Enablement, Customer Success, Product, and ...

Directive

B2B Marketing Manager(Remote US)

Raleigh, NC · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Hireblazer

Senior SAS Project Manager

Raleigh, NC · Remote

The job is 100% remote; the duration is 6 months with a possibility of extension. Background ... Provides leadership and drives customer success while overcoming barriers and satisfying staff ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Raleigh, NC

Customer Success Manager Remote information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager remote jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success manager remote in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are the most commonly searched types of Customer Success Remote jobs in Raleigh, NC? The most popular types of Customer Success Remote jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Manager Remote jobs in Raleigh, NC? For Customer Success Manager Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager Remote jobs? Cities near Raleigh, NC with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Office Manager (remote flexibility)

McDonald's

Raleigh, NC • On-site, Remote

Full-time

PTO

Posted 8 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,042 frontline employees who took The Breakroom Quiz

60th of 106 rated fast food restaurants

Job description

Position Summary
The Office Manager serves as the administrative hub of our organization, ensuring the company runs efficiently by managing office operations, supporting restaurant leadership, coordinating critical administrative processes, and maintaining accurate records. This individual provides exceptional internal customer service to restaurant teams while handling confidential information with professionalism and discretion.
Success in this role requires exceptional organization, attention to detail, follow-through, and the ability to prioritize multiple competing tasks in a fast-paced environment.
Key Responsibilities
Administrative Operations
  • Manage the day-to-day operations of the corporate office.
  • Maintain office supplies, equipment, and vendor relationships.
  • Coordinate mail, shipping, and document management.
  • Organize physical and electronic filing systems.

Restaurant Administrative Support
  • Serve as the administrative resource for General Managers, Supervisors, and Above Restaurant Leaders.
  • Prepare and distribute operational reports, communications, and meeting materials.
  • Assist with scheduling meetings, leadership events, and training sessions.
  • Maintain organization charts, contact lists, and restaurant rosters.

Human Resources Administration
  • Ensure employee files remain complete and compliant.
  • Track employment documents and required acknowledgments.
  • Assist with employment verifications and administrative HR requests.

Payroll & Personnel Administration
  • Maintain employee records and compensation documentation.
  • Prepare wage change letters and employment documents.
  • Track leave paperwork and personnel changes.
  • Coordinate payroll-related administrative requests with restaurant leadership.

Financial & Accounting Support
  • Process invoices and route for approval.
  • Assist with vendor setup and record maintenance.
  • Organize receipts and supporting documentation.
  • Prepare administrative reports for leadership as requested.

Compliance & Recordkeeping
  • Maintain confidential employee and business records.
  • Ensure licenses, permits, and required documents remain organized.
  • Track expiration dates and renewal requirements.
  • Support audit preparation and document requests.

Executive Support
  • Prepare presentations, spreadsheets, and reports.
  • Coordinate travel arrangements when needed.
  • Manage special projects and follow-up items.

Communication
  • Draft professional correspondence on behalf of leadership.
  • Coordinate company-wide communications.
  • Ensure timely follow-up on action items.
  • Maintain a professional, welcoming office environment.

Qualifications
  • McDonald's experience strongly preferred
  • Three or more years of administrative or office management experience.
  • Exceptional organizational skills.
  • Excellent written and verbal communication.
  • Strong Microsoft Office proficiency (Excel, Word, Outlook, PowerPoint).
  • Ability to manage confidential information.
  • Strong attention to detail.
  • Ability to manage multiple priorities with minimal supervision

Core Competencies
The successful candidate consistently demonstrates:
  • Extreme ownership
  • High attention to detail
  • Strong organizational ability
  • Professional communication
  • Reliability
  • Sound judgment
  • Discretion with confidential information
  • Initiative
  • Adaptability
  • Customer service mindset
  • Continuous improvement mentality

Performance Expectations
Success in this role is measured by:
  • Strong organization and document control.
  • Timely completion of leadership requests.
  • High internal customer satisfaction from restaurant leaders.
  • Accurate personnel and compliance records.
  • Reliable follow-through with minimal reminders.
  • Well-organized office operations.
  • Consistent professionalism and confidentiality.

Benefits we offer
  • Above-market base salary
  • Monthly performance bonuses
  • Paid time off
  • Company car incentive
  • Monthly phone allowance
  • College tuition assistance
  • A 10- and 25-year service award
  • An amazing culture with even better people!

What McDonald's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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