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Customer Success Logistics Jobs (NOW HIRING)

Wallenius Wilhelmsen

Customer Success Manager

Parsippany, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Success Manager (CSM), you will join our global Account Team to secure long-term ... Identify logistics inefficiencies to qualify new growth leads (new lanes, trades, or services) and ...

Wallenius Wilhelmsen

Customer Success Manager

Savannah, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Success Manager (CSM), you will join our global Account Team to secure long-term ... Identify logistics inefficiencies to qualify new growth leads (new lanes, trades, or services) and ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

CEVA Logistics provides global supply chain solutions to connect people, products, and providers ... Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for ...

Vooma

Customer Success Manager

San Francisco, CA · On-site

$115K - $150K/yr

  • Medical

  • Dental

  • Vision

AI co-workers that work alongside logistics teams to help them win and move more freight. Vooma ... As Customer Success Manager, you'll own the relationship with a growing portfolio of customers ...

BackOps AI

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Our solutions empower logistics teams to maximize efficiency and focus on mission-critical ... About the Role We're looking for a Customer Success Manager who thrives on building deep customer ...

BackOps AI

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Our solutions empower logistics teams to maximize efficiency and focus on mission-critical ... About the Role We're looking for a Customer Success Manager who thrives on building deep customer ...

Bringoz

Customer Success Director

Hackensack, NJ · On-site

As a senior Customer Success Director, you will play a crucial role in ensuring the successful transition from Proof of Concept (POC) to full-scale rollout for our delivery and logistics solutions.

Cambio

Customer Success Lead

San Francisco, CA · On-site

Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build ... Logistics: * Work Authorization: Authorization to work in the United States or Canada is required.

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

We move freight across the country's busiest ports and logistics corridors, and we are building a Customer Success team to own those relationships and grow them. This is a chance to get in early on ...

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a ... Its platforms and services help retailers, brands, and third-party logistics providers recover ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real ... Logistics: * Work Authorization: Authorization to work in the United States or Canada is required.

Austin BlueTech LLC

Customer Success Manager

Austin, TX · On-site

$60K - $75K/yr

Customer Success Manager Vendidit | Austin, Texas | Onsite | Full-time About Vendidit Vendidit is a ... Its platforms and services help retailers, brands, and third-party logistics providers recover ...

Cambio

Customer Success Lead

New York, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real ... Logistics: * Work Authorization: Authorization to work in the United States or Canada is required.

Paris

Customer Success Specialist

Mount Holly, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Specialist As the Customer Success Specialist, you will be exposed to multimillion ... Monitor order accuracy, fulfillment rates, and shipping logistics to ensure all orders meet ...

PAXAFE

Customer Success Manager

PAXAFE is a pharmaceutical logistics orchestration & decision intelligence SaaS platform that helps cold chain planning and logistics teams. The Customer Success Manager will drive successful ...

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Customer Success Logistics information

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$83.1K

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How much do customer success logistics jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success logistics in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Is customer success logistics a good career?

Customer success logistics involves managing the coordination of products and services to ensure customer satisfaction and retention. It often requires strong communication, problem-solving skills, and familiarity with logistics tools or software. The role can offer stable employment and opportunities for advancement in supply chain or customer service fields.
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Customer Success Logistics jobs near you
Infographic showing various Customer Success Logistics job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Wallenius Wilhelmsen

Parsippany, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Wallenius Wilhelmsen rating

7.5

Company rating: 7.5 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

137th of 362 rated logistics

Job description

Overview:
As a Customer Success Manager (CSM), you will join our global Account Team to secure long-term customer retention. You will oversee the global Customer Success strategy for a key account, bridging the gap between customer expectations and operational execution. By turning operational data into strategic value, you will drive continuous improvement, protect revenue, and support long-term partnership growth.
This role requires onsite presence 3 days a week (Tuesday, Wednesday, Thursday) in our Parsippany, NJ office.
Job Description
WHAT YOU'LL DO
  • Relationship & Escalation Management: Act as the primary post-contract operational contact. Represent the customer's voice internally, manage the CSAT lifecycle, and serve as the global escalation lead to resolve operational issues with Business Units.
  • Operational Governance: Own end-to-end monitoring of SLAs and KPIs, driving root-cause analysis for any service deviations. Lead the transition from contract signing to execution, ensuring alignment on SOPs.
  • Supply Chain Coordination: Intercept customer demand forecasts to optimize capacity. Coordinate internal teams (Finance, IT, Operations) to handle major supply chain disruptions smoothly.
  • Commercial Support & Growth: Support the Key Account Manager with performance data to secure contract renewals. Identify logistics inefficiencies to qualify new growth leads (new lanes, trades, or services) and drive adoption of digital visibility and sustainability tools.
  • Financial Health: Monitor DSO and billing accuracy to ensure the account meets financial and compliance targets.

Job Requirements
WHAT YOU'LL NEED
  • Experience: 5-10 years of experience in Customer Success or Account Management in a Shipping, Logistics, or Supply Chain environment.
  • Education: Bachelor's degree in Business, Engineering, Supply Chain, or equivalent experience.
  • Communication & Influence: Exceptional interpersonal skills with the ability to articulate complex operational issues to senior management and build trust across global business units.
  • Problem Solving & Acumen: A proactive, solution-oriented mindset to navigate supply chain challenges and drive consensus without direct authority.
  • Analytical Rigor: Strong data skills to translate operational metrics into performance stories and structured action plans.

WHEN YOU JOIN US
At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we've got you covered.
  • Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
  • Secure your financial future with an industry-leading company-matching 401(k) plan
  • Company paid life insurance, short-term and long-term disability
  • Explore career development with access to on-the-job training
  • Access to exclusive discounts on attractions, automotive, travel and more!

ABOUT US
Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
Apply today, and let's keep the world and your career, moving together.

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