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Customer Success Leader Jobs in Reston, VA (NOW HIRING)

Verawholehealth

Customer Success Consultant

Washington, DC · On-site

$81K - $122K/yr

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for ... Background working with benefits leaders, HR teams, or health plans * Familiarity with collective ...

IOTAP Inc.

Customer Success Manager

Reston, VA

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a ... The Customer Success Manager partners closely with Account Management, which owns commercial ...

Zoomph

Customer Success Specialist

Reston, VA

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Zoomph

Customer Success Specialist

Reston, VA

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Zoomph

Customer Success Specialist

Reston, VA · Remote

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Cymulate Ltd

VP Customer Success

Washington, DC · On-site

Experience building, scaling, and leading high-performing Customer Success teams. * Strong analytical and operational mindset with the ability to leverage data to drive decisions. * Hands-on ...

CyberSheath

Customer Success Manager

Reston, VA

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... Internal Team Leadership - Hold internal teams accountable to deadlines and standards. Everyone at ...

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Preparing and leading customer engagement motions in collaboration with other team members. Forming ...

Nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the ... The team is backed by some of the world's leading VCs (Andreessen Horowitz, NEA, etc.) and is ...

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All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Reston, VA

Customer Success Leader information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success leader jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success leader in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Reston, VA? For Customer Success Leader jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Reston, VA look for? The top searched job categories for Customer Success Leader jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Leader jobs? Cities near Reston, VA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you

Customer Success Consultant

Verawholehealth

Washington, DC • On-site

$81K - $122K/yr

Full-time

Posted 8 days ago

Job description

Job Description Summary

Who we are
Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.
Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.
Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care-meeting members where they are and supporting them over time.
Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.

How will you make an impact & Requirements

We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight's solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.

What You'll DoClient Strategy & Partnership
  • Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
  • Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
  • Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Drive Outcomes & Value
  • Translate data into insights and actionable recommendations
  • Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
  • Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Program Optimization & Execution
  • Guide clients through program design, configuration, and optimization
  • Provide expertise on benefits administration, practice management workflows, and union-related considerations
  • Identify and address gaps in performance, bringing forward proactive solutions
Cross-Functional Collaboration
  • Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
  • Support renewals and expansion opportunities by clearly articulating value and impact
  • Contribute to best practices and scalable strategies across the Customer Success organization
What We're Looking ForRequired Experience
  • 5+ years in Customer Success, Account Management, or Consulting
  • Experience working in or with:
    • Practice management (health systems, clinics, or provider operations)
    • Labor unions or unionized populations
  • Strong understanding of:
    • Healthcare benefits and/or digital health solutions
    • Employer-sponsored healthcare models
Preferred Qualifications
  • Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
  • Background working with benefits leaders, HR teams, or health plans
  • Familiarity with collective bargaining environments and union dynamics
  • Based in or near the Seattle area

Compensation Range:

$81,492.00

to

$122,238.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

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