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Customer Success Leader Jobs in Reston, VA (NOW HIRING)

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Opportunity to work with the leading dental technology in the market. * A collaborative and ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...

SimpliGov

Customer Success Manager

Washington, DC · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Own and manage a portfolio of accounts with clear alignment at the project, program and leadership ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Leading onboardings for new group accounts, including account setup, administrator training, and ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

... Leads and Product Managers. * Integration Solutions: Partner with internal stakeholders and ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Mclean, VA

... Leads and Product Managers. * Integration Solutions: Partner with internal stakeholders and ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Enhesa

Customer Success Manager

Washington, DC

Leading quarterly business reviews (QBRs) * Tracking and monitoring account health: * Maintaining ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. As a Customer Success Manager, you will partner with customer stakeholders to understand their business ...

3E

Customer Success Manager

Bethesda, MD · Remote

$74K - $84K/yr

... of an industry leader. Partner with enterprise customers and global experts to advance ... We're looking for a Customer Success Manager to build strong customer relationships, drive product ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

As a leading procurement services provider in hospitality, Avendra is expanding our Account Management Team. We are hiring a Customer Success Associate to support our small to mid-size clients in ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a ... The Customer Success Manager partners closely with Account Management, which owns commercial ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

As a leading procurement services provider in hospitality, Avendra is expanding our Account Management Team. We are hiring a Customer Success Associate to support our small to mid-size clients in ...

Aramark

Customer Success Consultant

Rockville, MD

As a leading procurement services provider in hospitality, Avendra is expanding our Account Management Team. We are hiring a Customer Success Associate to support our small to mid-size clients in ...

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Showing results 21-40

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Reston, VA

Customer Success Leader information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success leader jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success leader in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Reston, VA? For Customer Success Leader jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Reston, VA look for? The top searched job categories for Customer Success Leader jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Leader jobs? Cities near Reston, VA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you

Customer Success Manager

Oryx Software Inc

Mclean, VA • On-site

Other

Dental

Posted 23 days ago

Job description

Join the herd! Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate about helping our clients maximize the value of our products and services, ensuring their long-term success and satisfaction. This role requires a blend of technical understanding, relationship management, and a proactive approach to customer engagement.

Responsibilities:
  • Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
  • Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding, training and support team, to ensure successful adoption of Oryx across all offices and users.
  • Product Adoption & Utilization: Monitor client engagement and product usage, identifying opportunities to increase adoption, feature utilization, and overall client satisfaction.
  • Proactive Engagement: Proactively reach out to clients to discuss their needs, gather feedback, and offer solutions that align with their business goals.
  • Issue Resolution: Serve as an escalation point for client issues, working closely with technical support and product teams to ensure timely and effective resolution.
  • Renewals & Upselling: Collaborate with growth sales teams to identify potential upsell and cross-sell opportunities, and manage client renewals to ensure high retention rates.
  • Feedback & Advocacy: Collect and synthesize client feedback to inform product development and improvement initiatives. Encourage satisfied clients to become advocates for our brand.
  • Performance Reporting: Track and report on key customer success metrics, including client health scores, retention rates, and satisfaction levels.
Need to Have:
  • Excellent communication, interpersonal, and presentation skills.
  • Bachelor's degree or equivalent professional experience.
  • Experience in client-facing roles (examples: customer success, account management, or consulting).
  • Proven ability to build and maintain strong client relationships.
  • Proactive problem-solver with a strong customer advocacy mindset.
  • Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
  • Willingness to travel occasionally for client visits or industry events.
  • Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).
Nice to Have:
  • Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
  • Experience in customer success, account management, or client services within a SaaS company.
  • Experience in the dental or healthcare technology industry.
  • Familiarity working in a SaaS environment.
  • Strong understanding of dental practice operations and workflows.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with the leading dental technology in the market.
  • A collaborative and supportive team environment.
  • Professional development and growth opportunities.
Why Join Oryx?

At Oryx, we’re on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you’ll be at the heart of that mission, ensuring our customers succeed, love using Oryx, and grow with us. You’ll have the opportunity to build deep client partnerships, drive adoption and outcomes, and directly shape how dental practices experience the future of technology.

To Apply:

If you’re excited about supporting clients in their journey with a cutting-edge dental software platform, we’d love to hear from you!

Apply