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Customer Success Engineer Jobs in Indiana (NOW HIRING)

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... A bachelor's degree in engineering, marketing, or related area of focus or comparable experience ...

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Customer Success Engineer information

See Indiana salary details

$10

$23

$45

How much do customer success engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer success engineer in Indiana is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.04 per hour, depending on experience, location, and employer.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like AI, cloud computing, or cybersecurity, can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and working at large tech companies or startups with significant funding.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What skills do you need to be a CSM?

A Customer Success Manager (CSM) needs strong communication and interpersonal skills to build relationships with clients, along with problem-solving abilities to address customer needs. Knowledge of the company's products or services, technical aptitude, and proficiency with customer relationship management (CRM) tools are also important. Additionally, organizational skills and the ability to analyze customer data help in ensuring client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Compensation often includes base salary, bonuses, and stock options, particularly at large tech companies or startups with significant funding.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who helps clients implement, troubleshoot, and optimize a company's products or services. They often work closely with sales, support, and engineering teams to ensure customer satisfaction and retention, using tools like CRM and support platforms. Strong technical skills, communication, and problem-solving are essential for this role.
What are the most commonly searched types of Customer Success Engineer jobs in Indiana? The most popular types of Customer Success Engineer jobs in Indiana are:
What are popular job titles related to Customer Success Engineer jobs in Indiana? For Customer Success Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Indiana look for? The top searched job categories for Customer Success Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Engineer jobs? Cities in Indiana with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,929 per year, or $23 per hour.
Customer Success Engineer (Commercial)

Customer Success Engineer (Commercial)

iboss

Indianapolis, IN

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 500 companies. To learn more, visit https://www.iboss.com/.
Job Description
Customer Success Engineers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Engineers will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound, and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. An outstanding candidate understands the challenges that administrators face when trying to secure users and devices in today's borderless network landscape and have a track record of solving problems. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you.

Responsibilities

  • Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
  • Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
  • Act as the customer's go-to iboss subject matter expert when they are planning changes or enabling new capabilities
  • Advise customers about new products and feature enhancements
  • Provide feedback to product management, engineering, and R&D teams
  • Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.
  • Document interactions comprehensively for auditing and record keeping purposes
  • Help customers measure success by baselining current vs future state
  • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
  • Create, provide, and present quotations to customers
  • Acquire purchase orders from customers
  • Create and submit knowledgebase entries to help improve customer self-service capabilities.
  • Create and maintain internal knowledge systems to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.
  • Attend and present at trade shows and on-site training
Qualifications
  • The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.
  • Bachelors degree in technical field (Computer Science, Computer Engineering, Information Technology, etc.)
  • Previous experience in technical support, sales engineering or technical account management
  • Outgoing personality and comfortable speaking to customers
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • Experience designing and supporting multilayer IP networks; routing and switching
  • Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
  • Experience managing Windows Server or Red Hat Linux server environments
  • Experience managing large (>1k seat) Windows and Mac workstation deployments
  • Experience managing DNS; Microsoft or Bind
  • Experience with acquiring and analyzing packet captures
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and listening skills
  • Strong decision making and analytical abilities
  • Willing to travel 10% of the time
Benefits
  • Health, Vision, Dental - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company-paid holidays
  • Optimistic, supportive, and FUN work environment
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
This position is not eligible for sponsorship of work visas

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