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Customer Success Engineer information

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$10

$23

$45

How much do customer success engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer success engineer in Indiana is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.04 per hour, depending on experience, location, and employer.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like AI, cloud computing, or cybersecurity, can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and working at large tech companies or startups with significant funding.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What skills do you need to be a CSM?

A Customer Success Manager (CSM) needs strong communication and interpersonal skills to build relationships with clients, along with problem-solving abilities to address customer needs. Knowledge of the company's products or services, technical aptitude, and proficiency with customer relationship management (CRM) tools are also important. Additionally, organizational skills and the ability to analyze customer data help in ensuring client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Compensation often includes base salary, bonuses, and stock options, particularly at large tech companies or startups with significant funding.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who helps clients implement, troubleshoot, and optimize a company's products or services. They often work closely with sales, support, and engineering teams to ensure customer satisfaction and retention, using tools like CRM and support platforms. Strong technical skills, communication, and problem-solving are essential for this role.
What are the most commonly searched types of Customer Success Engineer jobs in Indiana? The most popular types of Customer Success Engineer jobs in Indiana are:
What are popular job titles related to Customer Success Engineer jobs in Indiana? For Customer Success Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Indiana look for? The top searched job categories for Customer Success Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Engineer jobs? Cities in Indiana with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,929 per year, or $23 per hour.
Senior Success Architect - Financial Services Cloud

Senior Success Architect - Financial Services Cloud

Salesforce, Inc.

Indianapolis, IN • On-site

$60.75 - $83.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Salesforce rating

7.8

Company rating: 7.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

101st of 190 rated software companies

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Industries Cloud customer experience. You will work closely with Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering a successful experience to every customer at scale.
Cloud Success Readiness improves customer Adoption and Product Quality by proactively addressing the most relevant customer needs, and by readying our stakeholders to deliver product innovation to our customers. As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases. You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Product Feedback for the T&P organization. You'll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.
You will manage your work via Strategic Initiatives across the product lifecycle including new products and features, end-of-life retirements, and strategic programs such as migration or adoption efforts. You will act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products.
The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.
Key Responsibilities:
Product Lifecycle & Subject Matter Expertise
  • Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
  • Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
  • Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots.

Strategic Alignment & Product Feedback
  • Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
  • Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
  • Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
  • Develop product requirements and deliver them to Product Leadership for roadmap consideration.

Stakeholder Enablement & Readiness
  • Document best practices and learnings from product interactions (like pilots and pre-launch discovery) to deliver readiness for scale.
  • Deliver this knowledge capital and architectural guidance to Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
  • Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.

Customer Adoption Strategy
  • Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
  • Actively participate in efforts to improve overall customer health for the product.

Continuous Improvement
  • Work with other Readiness Success Architects across Cloud Success to share best practices and continuously improve the team's operating model.
Skills & Expertise
  • Executive Communication: Strong oral and written communication skills. Proven record of presenting to and updating internal and external stakeholders, including executive personas.
  • Prioritization Agility: Approach work with a 'beginner's mind' and shift focus and direction when needed to drive higher priority outcomes.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Critical & Strategic Thinking: Ability to confidently synthesize a broad array of information, identify themes, and develop tactical plans to drive meaningful business changes with executives.
  • Subject Matter Expertise: Can apply domain and product knowledge to influence product leaders' priorities and design decisions. Build relationships as a trusted partner with the Technology & Product organization.
  • Content & Training Development: Creating, managing, and distributing relevant training materials that are visually clear to meet the needs of varying audiences of business and technical aptitude.
  • Cross-Functional Alignment: Acting as a liaison between departments such as product and engineering, and customer success roles like Guides, Support, and Architects to ensure content is accurate and impactful.
Minimum Requirements
  • 9+ years of experience in a Customer Success or Product Management individual contributor role in the SaaS industry.
  • Hands-on experience working with Salesforce products, including deep understanding of the current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
  • Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
  • Has held positions requiring interaction with both technical and non-technical stakeholders across different functions. Understands and can translate customer use cases to technical and functional requirements.
  • Has developed enablement materials and delivered training to functional and technical audiences.
  • Enablement, consulting, or Salesforce product experience a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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