Customer Success Engineer Jobs in Indiana (NOW HIRING)

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.

The Experience
Salesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with every day.
As a DET Engineer, you'll be building, testing and maintaining solutions that run on our best-of-class integration platform to interconnect cloud and data. These solutions are critical to the success of the Public Sector Line of Business. The ideal candidate should have hands-on experience on Salesforce-on-Salesforce technologies which include but are not limited to Service Cloud, LWC, Aura, APEX, Javascript, SOQL, SAML, REST/SOAP APIs, MuleSoft, SFDX, etc.
To be successful at this position you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written skills and be able to collaborate effectively with other team members. Contribute ideas and provide feedback on how to continually improve the way we innovate solutions.

What You'll Actually Be Doing

• Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud

• Build custom Lightning Web Components (LWC) and Aura components optimized for external users

• Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)

• Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs

• Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences

• Optimize portal performance, page load times, and mobile responsiveness

• Write, execute and maintain automated test suites

• Work with Customer Success and Support teams to surface self-service content and knowledge articles

• Document and present implementation designs to peers, stakeholders and review board

• Coordinate with stakeholders to align on the development environment and launch dependencies

• Monitor usage analytics and iterate based on customer behavior and feedback

• Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data

• Ensure compliance with applicable Public Sector regulations

• Provide investigative support on new & existing integrations

• Work with project managers to provide timely status and feedback to stakeholders

• Align to Agile Methodology

• Keep up with targeted security, technical and business training

You're Our Person If...

• 6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities

• 4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack

• 3+ years experience writing & running automated tests with Selenium or Playwright

• 3+ years experience working with XSL/T, XPath expressions & functions

• Proven experience building and launching external (B2B or B2C) customer portals

• Proficiency in LWC, Aura, Apex, SOQL, and JavaScript

• Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility

• Experience with CDN, caching strategies, and performance tuning for high-traffic portals

• Experience with customer identity and access management (CIAM) - SSO, OAuth 2.0, social techniques

• Experience with Salesforce DX and CI/CD pipelines

• Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.

• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients

• Strong documentation, analytical and problem-solving skills

• A related technical degree require

• Salesforce Experience Cloud Consultant, Platform Developer II, and Salesforce Basic Administrator

Even Better If...

• Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases

• Familiarity with headless portal architectures or React-based frontends

• Exposure to customer analytics tools (e.g., Google Analytics, Amplitude)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.