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Customer Success Associate Jobs in Riverside, CA

TaxRise

Client Success Representative

Irvine, CA · On-site

$26 - $35/hr

As a Client Success Representative , you won't just answer calls - you'll be a steady ... Deliver service that contributes to strong customer satisfaction outcomes * Respond to client ...

Milliman

Client Success Manager (MedInsight)

Irvine, CA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Nimble Solutions

Client Success Manager, RCM

Irvine, CA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

nimble

Client Success Manager, RCM

Irvine, CA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

Nimble Solutions

Client Success Manager, RCM

Irvine, CA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Riverside, CA

Customer Success Associate information

See Riverside, CA salary details

$19.3K

$55.3K

$97K

How much do customer success associate jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success associate in Riverside, CA is $55,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $68,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Customer Success Associate jobs in Riverside, CA? For Customer Success Associate jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Riverside, CA look for? The top searched job categories for Customer Success Associate jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Associate jobs? Cities near Riverside, CA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,284 per year, or $26.6 per hour.

Customer Success Partner (Mandarin Bilingual)

Zenlayer

Diamond Bar, CA

Full-time

Re-posted 25 days ago

Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one!


Duties & Responsibilities:

  • Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
  • Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
  • Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
  • Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
  • Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
  • Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.


Required Qualifications:

  • Experience in cloud computing, telecommunications, or related industries
  • Experience in managing customer success programs, customer retention, and upselling strategies.
    Ability to analyze customer data and usage trends to identify areas of improvement.
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
  • Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
  • Bilingual in Mandarin Chinese is a must.


About Zenlayer:

Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

Apply