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Customer Success Associate Jobs in Michigan (NOW HIRING)

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Gosvt

Customer Success Manager

Brighton, MI · On-site

$55 - $75/hr

SUMMARY OF FUNCTIONS The Customer Success Manager will engage in daily proactive customer communication. Their responsibilities include managing tickets throughout their lifecycle - receiving ...

New

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Autodesk

Business Customer Success Manager

Novi, MI

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Co-developcustomer outcomesplan to deliver on agreed KPI's and success metrics. Conduct regular customer cadences toalign onvalue realization, agreed business priorities, and provide thought ...

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Customer Success Associate information

See Michigan salary details

$16.1K

$46.2K

$81.1K

How much do customer success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate in Michigan is $46,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $57,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Michigan?

The most popular types of Customer Success jobs in Michigan are:

What are popular job titles related to Customer Success Associate jobs in Michigan?

For Customer Success Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Michigan look for?

The top searched job categories for Customer Success Associate jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Associate jobs?

Cities in Michigan with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Michigan as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,187 per year, or $22.2 per hour.

Customer Success Manager

Campfire Interactive

Ann Arbor, MI • Hybrid

Full-time

Re-posted 24 days ago

Job description

Company Description

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change 

Job Description

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.

Location & Work Model

  • Ann Arbor, MI - Hybrid: Primarily remote with 3 days in-office every other week
  • 10-20% travel to customer sites for onboarding, training, or strategic reviews
  • Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities

Customer Relationship Management

  • Develop customer relationships that promote retention, loyalty, and long-term account health
  • Support customers through the full lifecycle - from pilot to active production - ensuring smooth transitions
  • Lead customer support activities for cost estimation, quoting, pricing, and change management modules
  • Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
  • Identify and pursue opportunities for subscription renewals, upsells, and account expansion

Technical & Domain Expertise

  • Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
  • Understand and debug complex automotive cost models in collaboration with customers
  • Work with customers to ensure productive use of Campfire software and maximize ROI

Process & Team Collaboration

  • Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
  • Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
  • Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
  • Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes
Qualifications

Core Competencies

  • Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
  • Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
  • Strong problem-solving skills - able to work through complex issues independently and with a team
  • Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
  • Ability to thrive in a fast-paced, collaborative startup environment
  • Strong mathematical aptitude; comfortable with financial or cost-based analysis
  • Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills

  • Experience delivering training and support across multiple geographic markets
  • Ability to understand and work within complex automotive cost models
  • Background collaborating with product development teams to ideate and implement scalable solutions
  • Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
  • Automotive industry knowledge preferred

Work Experience

  • 4+ years of relevant experience in a customer-facing role - customer success, customer support, or system implementation
  • Experience in the computer software or SaaS industry highly desirable
  • Experience with cost models in Microsoft Excel or similar software packages

Education

  • BA/BS degree in Finance, Business, Engineering, or a related discipline
Additional Information

All your information will be kept confidential according to EEO guidelines.

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