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Customer Success Assistant Jobs in Raleigh, NC (NOW HIRING)

GrowPath

Technical Solutions Lead

Durham, NC · On-site

You will work closely with Engineering, Product, QA, Implementation, and Customer Success. While ... * Assist customers and partners with API authentication, data mapping, payloads, errors, and ...

Revvity

Customer Application Scientist

Durham, NC · On-site

$69K - $92K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're ... Engaging Customer Service to assist with technical reviews of equipment orders. * Transitioning ...

Revvity

Customer Application Scientist

Raleigh, NC · On-site

$69K - $92K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're ... Engaging Customer Service to assist with technical reviews of equipment orders. * Transitioning ...

Revvity

Customer Application Scientist

Raleigh, NC

$69K - $92K/yr

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Engaging Customer Service to assist with technical reviews of equipment orders. * Transitioning ...

York Telecom Corporation

On-Site Technical Manager

Cary, NC · On-site

$100K - $120K/yr

This position reports directly to the dedicated Customer Success Manager. This position will complete tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of ...

Avalara

Support Tax Technologist

Durham, NC · On-site

$122K/yr

The role also plays a critical part in post-implementation customer success by partnering closely ... Engage directly with enterprise customers and partners through the support case process to assist ...

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All JobsCustomer Success JobsCustomer Success Assistant JobsCustomer Success Assistant Jobs in Raleigh, NC

Customer Success Assistant information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success assistant jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success assistant in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success assistant?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How does a customer success assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success assistant?

A customer success assistant supports customer success teams by helping ensure clients are satisfied and achieve their goals with a company's products or services. The role often involves communicating with customers, managing accounts, and using customer relationship management (CRM) tools to track interactions and issues.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Technical Solutions Lead

Durham, NC • On-site

GrowPath
Software Development • 11 - 50 employees
Learn more about GrowPathexternal

Other

Re-posted yesterday

Job description

Jove is looking for a highly technical, Technical Solutions Lead to join our Technical Services team. This role is ideal for someone who enjoys solving complex problems, working with data, and helping customers successfully navigate technical changes.

You will lead data and document migrations, troubleshoot advanced technical issues, support APIs and integrations, and manage special customer projects such as domain migrations, feature transitions, and the launch of integrations like QuickBooks and OneDrive.

You will work closely with Engineering, Product, QA, Implementation, and Customer Success. While you may work directly with customers on technical projects, this is not an account management or business workflow consulting role.

What You’ll Do
  • Lead data and document migrations, including extraction, transformation, mapping, loading, and validation.
  • Write SQL queries and scripts to investigate issues, correct data, and support migrations.
  • Safely complete approved production data updates and corrections using established review and change-control processes.
  • Use Python or similar scripting languages to automate tasks, manipulate data, and improve migration processes.
  • Serve as a Tier 3 technical escalation resource for complex product, data, document, API, and integration issues.
  • Reproduce bugs, investigate root causes, and work with Engineering and QA to test and validate solutions.
  • Assist customers and partners with API authentication, data mapping, payloads, errors, and integration testing.
  • Support the implementation of integrations such as QuickBooks, OneDrive, and other third-party platforms.
  • Manage special technical projects, including domain or URL changes, legacy feature migrations, and complex system configurations.
  • Create clear technical documentation, reusable scripts, migration tools, and troubleshooting resources.
  • Provide Product and Engineering with insight into recurring customer issues and opportunities to improve the platform.
What You’ll Bring
  • Five or more years of experience in solutions engineering, technical services, data migration, implementation engineering, application support, or a similar role.
  • Extensive experience with data migration and ETL processes.
  • Strong SQL skills, including complex queries, troubleshooting, optimization, and production data updates.
  • Experience using Python or a similar language for scripting, automation, and data manipulation.
  • Experience troubleshooting data quality issues and performing root cause analysis.
  • Strong understanding of relational databases, data mapping, and database design.
  • Experience working with REST APIs, JSON, authentication, webhooks, logs, and system integrations.
  • Experience migrating documents, file metadata, and large data sets.
  • Strong analytical, organizational, and technical documentation skills.
  • Ability to explain technical issues clearly to both technical and nontechnical audiences.
Preferred Experience
  • Experience with SaaS, legal technology, case management, CRM, or another data-intensive platform.
  • Experience with Microsoft 365, Azure, OneDrive, SharePoint, or Power BI.
  • Experience supporting accounting integrations such as QuickBooks.
  • Experience assisting with QA, release validation, or automated testing.
  • Experience building internal migration, monitoring, or support tools.
How This Role Fits at Jove

The Technical Solutions Lead owns the technical execution of complex customer needs, including migrations, integrations, advanced troubleshooting, and specialized technical projects.

Customer Success will continue to own the overall customer relationship, adoption strategy, business consultation, and workflow recommendations. This role joins those conversations when deep technical expertise is needed.

What Success Looks Like
  • Accurate and efficient data and document migrations.
  • Faster resolution of complex technical issues.
  • Successful API and integration launches.
  • Clear, actionable technical escalations for Engineering.
  • Reliable execution of customer technical projects.
  • Fewer recurring issues through better tools, processes, and documentation.
  • Strong collaboration across Technical Services, Engineering, Product, QA, Implementation, and Customer Success.
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