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Customer Services Representative Jobs in Delaware

Leavitt Group

Customer Service Rep

Bethany Beach, DE · On-site

$15.75 - $21.50/hr

Customer Services Rep /Account Manager As a Customer Services Rep /Account Manager within the Personal Lines Department your duties are key to the agency's success! This position will assist in ...

Mr. Rooter

Customer Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

As a customer service representative, you'll be doing something that matters! At Mr. Rooter ... Plus, you'll be on a career path for more advanced customer services skills and credentials that ...

Planet Fitness

Member Services Representative

Newark, DE · On-site

Member Services Representative The Member Services Representative will be responsible for creating ... Greet members, prospective members and guests, providing exceptional customer service. * Handle all ...

Carroll Motor Fuels

Customer Service Representative

Dover, DE · On-site

$12.75 - $17.25/hr

Customer Service Representative Hot Job Store 160 - Dover, DE 19901 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Customer Services Representative information

See Delaware salary details

$9

$18

$26

How much do customer services representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer services representative in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Delaware?

For Customer Services Representative jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Delaware look for?

The top searched job categories for Customer Services Representative jobs in Delaware are:

What cities in Delaware are hiring for Customer Services Representative jobs?

Cities in Delaware with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in DE?

For Customer Services Representative jobs in DE, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Delaware as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Customer Service Rep

Leavitt Group

Bethany Beach, DE • On-site

$15.75 - $21.50/hr

Other

Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Leavitt Group rating

6.9

Company rating: 6.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

260th of 311 rated insurance

Job description

Customer Services Rep /Account Manager

As a Customer Services Rep /Account Manager within the Personal Lines Department your duties are key to the agency's success! This position will assist in servicing insurance policies (providing quotes, issuing certificates, etc.). A previous background in P&C insurance is preferred but not required. We will train candidates new to the industry.

You will learn to;

  • Provide customer support by, talking with customers, posting payments, answering phones, while processing changes, assisting with collection of premiums and reconciling accounts,
  • Support Account Managers with special projects and client development
  • Over time you will have the opportunity to acquire a Property & Casualty license which will allow you to build upon your experience and advance your career in this industry.

Requirements :

You will be required to obtain a P&C Insurance License within 90- 180 days of employment.

· One must possess strong customer service skills, and attention to detail.

Duties and Responsibilities include:

· Accurately maintain all customer information in the computer management system.

· Take claim information, collect premiums, submit the proper documents to the company, and verify that documents received from the company are correct.

· Learn to be proficient and knowledgeable of the various company products.

· Speak with customers and company personnel on the phone or in person during office visits and respond to all correspondence.

· Issue the proper insurance verification documents to the insured (auto id, certificates, etc.).

Once licensed, you will provide additional Personal lines support where you will receive insurance customer service training and be mentored by the agency's manager.

· You will be able to answer coverage questions, and recommend coverages, process policy changes.,

· Resolve customer problems & complaints (with assistance/direction from manager or producer as needed).

· Retain renewal business by contacting insured to review coverages.

· Review current underwriting information to qualify customers for improved programs and monitor renewal premiums for excessive increases.

· Develop existing accounts by attempting to provide additional coverages on existing policies or add additional lines of business (cross-sell).

· Assist the agency in developing new business by providing accurate quotes in a timely manner; prepare proposals, and complete company required forms and requests.

Qualifications

o Strong written and verbal communication skills

o Detail oriented, excellent follow-through

o Demonstrable experience with Windows, Outlook, Word and, Excel. Excellent keyboarding skills and overall computer skills

o Ability to organize, prioritize and self-manage workload in digital workflows

o Confident and outgoing

o Prior business office support experience a plus

o High School Diploma/GED

Why you should apply

Farm Creek Insurance has a long local history, ownership and experience and is co-owned and affiliated with the Leavitt Group, one of the nation's largest privately-owned insurance agency brokers. Being a member of our team offers a competitive hourly rate and opportunities for growth and a full benefits package that includes:

o 401(k) with matching employer contributions,

o Health Savings Account (HSA)

o Dental and Vision, FSA

o Paid Vacation and Sick time

o Professional Training & Development

Interested candidates are encouraged to apply!

What Leavitt Group employees say

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