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Customer Service Jobs in Addison, IL (NOW HIRING)

SBM Management Services

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job ...

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All JobsCustomer Service JobsCustomer Service Jobs in Addison, IL

Customer Service information

See Addison, IL salary details

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How much do customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Addison, IL? The most popular types of Customer Service jobs in Addison, IL are:
What are popular job titles related to Customer Service jobs in Addison, IL? For Customer Service jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Addison, IL look for? The top searched job categories for Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service jobs? Cities near Addison, IL with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Addison, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Integrity Trade Services

Naperville, IL • On-site

$60K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative - $60k-$65k/annually DOE!


This position is a direct hire opportunity!


Integrity Trade Services is hiring a Customer Service Representative for our food manufacturing client to start immediately at $60k-$65k/annually DOE! Receive comprehensive benefits through our client upon hire!


Responsibilities:

The Customer Service Representative is a vital contributor to customer fulfillment, operational efficiency, and supply chain alignment within a high-volume manufacturing setting. This role oversees the entire customer order process, ensuring precise order entry, proactive communication, and timely delivery.


Acting as a primary connection between customers and internal departments — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this position ensures smooth coordination and a consistently high level of customer satisfaction.


The ideal candidate is highly detail-focused, forward-thinking, and solution-oriented, with strong communication, analytical, and organizational capabilities. Success in this position requires the ability to juggle multiple priorities, anticipate potential challenges, resolve issues efficiently, and perform effectively in a fast-moving, team-driven environment.

  • Oversee the complete customer order lifecycle from initial receipt through final shipment confirmation, maintaining a high level of accuracy and responsiveness.
  • Review and confirm order details, including pricing, freight terms, status updates, and issue resolution to ensure seamless execution.
  • Take ownership of customer commitments by proactively identifying and addressing fulfillment risks before they impact delivery timelines.
  • Monitor and prioritize open orders daily to ensure alignment between customer expectations and operational capabilities.
  • Act as the main point of contact for customer inquiries, order updates, and issue resolution.
  • Foster strong customer relationships through timely communication and consistent operational performance.
  • Function as a central liaison between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.
  • Promote alignment, clear communication, and coordinated execution across departments to meet customer expectations accurately and on schedule.
  • Collaborate with internal stakeholders to quickly resolve supply challenges, scheduling conflicts, inventory gaps, and shipping issues.
  • Track inventory levels and customer demand patterns to support proactive planning and fulfillment strategies.
  • Coordinate shipment readiness and carrier scheduling to meet delivery commitments and operational goals.
  • Provide a high standard of customer service through prompt communication, responsiveness, and professional issue handling.
  • Investigate and resolve order discrepancies, delays, damages, returns, and other customer concerns thoroughly and efficiently.
  • Establish trust and credibility with both internal teams and external customers through accountability, dependability, and follow-through.
  • Identify opportunities for process improvements that enhance efficiency, minimize errors, and elevate customer satisfaction.
  • Support a culture centered on accountability, continuous improvement, and operational excellence.
  • Contribute to OTIF (On-Time In-Full) performance through proactive order tracking, timely escalation, and effective cross-functional coordination.


Location: Naperville, IL


Schedule/Shift Details: First Shift

  • Overtime as needed.


Qualifications:

  • Minimum of 3 years of experience in order management, customer operations, supply chain, logistics, or a manufacturing environment.
  • Hands-on experience with ERP systems required; familiarity with Plex and EDI is strongly preferred.
  • Strong organizational abilities with the capacity to manage multiple priorities in a fast-paced setting.
  • Excellent communication, problem-solving, and cross-functional collaboration skills.
  • High attention to detail, strong follow-through, and a sense of urgency.
  • Proficiency in Microsoft Excel and reporting tools is preferred.
  • Solid knowledge of supply chain processes, inventory control, and order fulfillment.


Benefits:

  • Comprehensive Benefits Package including: Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.

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