Service Writer
Lakeland, FL · On-site
Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...
Service Writer
Lakeland, FL · On-site
Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...
We are looking for a Service Writer to join our team! The right candidate will have automotive ... The day-to-day duties of this role include meeting with customers and determining their needs ...
We are looking for a Service Writer to join our team! The right candidate will have automotive ... The day-to-day duties of this role include meeting with customers and determining their needs ...
Service Writer
Frankfort, KY · On-site
Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...
Service Writer
Frankfort, KY · On-site
Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...
Service Writer
Salem, IL · On-site
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a ...
Service Writer
Salem, IL · On-site
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a ...
Service Writer
Birmingham, AL · On-site
Meet with customers and determine their needs for repair and/or service of their vehicle issues ... Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks ...
Service Writer
Birmingham, AL · On-site
Meet with customers and determine their needs for repair and/or service of their vehicle issues ... Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks ...
Service Writer
Bakersfield, CA · On-site
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Service Writer
Bakersfield, CA · On-site
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Service Writer
Frederick, CO · On-site
$24 - $32/hr
The Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts ...
Quick apply
Service Writer
Frederick, CO · On-site
$24 - $32/hr
The Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts ...
Service Writer
Leesburg, VA · On-site
$23 - $26/hr
The Service writer ensure efficient vehicle maintenance scheduling and manage orders ... We are looking for customer service-oriented professionals who are dedicated to safety. Transdev is ...
Service Writer
Leesburg, VA · On-site
$23 - $26/hr
The Service writer ensure efficient vehicle maintenance scheduling and manage orders ... We are looking for customer service-oriented professionals who are dedicated to safety. Transdev is ...
Service Writer
Carlsbad, NM · On-site
Write customer damage work orders, order parts and bill work orders * Assist the service manager to manage customer damage and internal work orders * Respond to inbound leads and guide customers ...
Service Writer
Carlsbad, NM · On-site
Write customer damage work orders, order parts and bill work orders * Assist the service manager to manage customer damage and internal work orders * Respond to inbound leads and guide customers ...
Service Writer - Nissan
Beaumont, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer - Nissan
Beaumont, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer - CDJR
Beaumont, TX · On-site
Service Writer Classification Exempt The Service Writer is responsible for assisting the Service ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer - CDJR
Beaumont, TX · On-site
Service Writer Classification Exempt The Service Writer is responsible for assisting the Service ... Provide service information to customers, schedule customer service needs, add segments to work ...
Be Seen First
Service Writer
Humble, TX · On-site
$8 - $15/hr (+ commission)
A Service Writer acts as the liaison between your dealership's customers and your service team . They are responsible for understanding customers' needs and communicating them to your service ...
Quick apply
Be Seen First
Service Writer
Humble, TX · On-site
$8 - $15/hr (+ commission)
A Service Writer acts as the liaison between your dealership's customers and your service team . They are responsible for understanding customers' needs and communicating them to your service ...
Service Writer
Green Bay, WI · On-site
Some technical customer service experience or strong mechanical aptitude * Intermediate computer ... Writing service quotes from Templates provided. Share pricing calculation & service quotes with ...
Quick apply
Service Writer
Green Bay, WI · On-site
Some technical customer service experience or strong mechanical aptitude * Intermediate computer ... Writing service quotes from Templates provided. Share pricing calculation & service quotes with ...
Service Writer
Florence, AL · On-site
Service Writer Greet customers promptly and courteously, understanding their vehicle service needs and concerns. Accurately document customer information, vehicle issues, and service requests.
Service Writer
Florence, AL · On-site
Service Writer Greet customers promptly and courteously, understanding their vehicle service needs and concerns. Accurately document customer information, vehicle issues, and service requests.
SERVICE WRITER
Carbondale, IL · On-site
$45K - $75K/yr
```html Join the team at Chris Auffenberg Auto Group as a Service Writer in Carbondale, IL. We are ... Greet customers promptly and courteously, providing exceptional customer service throughout their ...
Quick apply
SERVICE WRITER
Carbondale, IL · On-site
$45K - $75K/yr
```html Join the team at Chris Auffenberg Auto Group as a Service Writer in Carbondale, IL. We are ... Greet customers promptly and courteously, providing exceptional customer service throughout their ...
SERVICE WRITER
Carbondale, IL · On-site
$45K - $75K/yr
```html Join the team at Chris Auffenberg Auto Group as a Service Writer in Carbondale, IL. We are ... Greet customers promptly and courteously, providing exceptional customer service throughout their ...
SERVICE WRITER
Carbondale, IL · On-site
$45K - $75K/yr
```html Join the team at Chris Auffenberg Auto Group as a Service Writer in Carbondale, IL. We are ... Greet customers promptly and courteously, providing exceptional customer service throughout their ...
This role is responsible for delivering excellent customer service, accurately documenting service needs, and ensuring clear communication between customers and technicians. Previous service writing ...
This role is responsible for delivering excellent customer service, accurately documenting service needs, and ensuring clear communication between customers and technicians. Previous service writing ...
Service Writer - Nissan
Beaumont, TX · On-site
Service Writer Classification Exempt The Service Writer is responsible for assisting the Service ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer - Nissan
Beaumont, TX · On-site
Service Writer Classification Exempt The Service Writer is responsible for assisting the Service ... Provide service information to customers, schedule customer service needs, add segments to work ...
Service Writer
Wichita, KS · On-site
The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work ...
Service Writer
Wichita, KS · On-site
The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work ...
Service Writer
Oakdale, PA · On-site
... customer inquiries and keeping the service department informed with respect to service bulletins ... written communication skills This position is deemed Safety Sensitive for purposes of United ...
Service Writer
Oakdale, PA · On-site
... customer inquiries and keeping the service department informed with respect to service bulletins ... written communication skills This position is deemed Safety Sensitive for purposes of United ...
Customer Service Service Writer information
See salary details
$11.78 - $14.58
7% of jobs
$14.58 - $17.37
11% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.37 - $20.17
24% of jobs
The median wage is $21.48 / hr.
$20.17 - $22.97
16% of jobs
$22.97 - $25.76
14% of jobs
$26.38 is the 75th percentile. Wages above this are outliers.
$25.76 - $28.56
8% of jobs
$28.56 - $31.36
7% of jobs
$31.36 - $34.16
4% of jobs
$34.16 - $36.95
3% of jobs
$36.95 - $39.75
2% of jobs
$39.75 - $42.55
2% of jobs
$11
$24
$42
How much do customer service service writer jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for customer service service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.
What does a customer service service writer do?
A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.
What are the key skills and qualifications needed to thrive as a customer service service writer?
To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.
How does a customer service service writer typically collaborate with technicians and customers during the repair process?
A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.
What is the difference between Customer Service Service Writer vs Automotive Service Advisor?
| Aspect | Customer Service Service Writer | Automotive Service Advisor |
|---|---|---|
| Credentials | High school diploma, basic automotive knowledge, customer service skills | High school diploma, automotive knowledge, communication skills |
| Work Environment | Service bays, customer reception areas | Service department, customer interaction areas |
| Industry Usage | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Primary Role | Writing repair orders, communicating customer needs | Explaining repairs, upselling services, estimating costs |
Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.
Can you be a customer service service writer with no experience?
Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.
What cities are hiring for Customer Service Service Writer jobs?
Cities with the most Customer Service Service Writer job openings:
What states have the most Customer Service Service Writer jobs?
States with the most job openings for Customer Service Service Writer jobs include:
What are popular job titles related to Customer Service Service Writer jobs?
For Customer Service Service Writer jobs, the most frequently searched job titles are:
Service Writer
Lakeland, FL • On-site
Company Wrench •
Machinery Manufacturing • 51 - 200 employees51 - 200 employees
Other
Posted 4 days ago
Job description
Overview
The service writer is the main point of contact with all service related customers. This role is responsible for processing and managing all work orders for our customers from start to finish by insuring all service work is entered, scheduled and accurately completed in the five day time frame.
Job Outline
The Service Writer will fulfill the following duties:
*If designated to the service writer, some branches may vary depending on staffing, store layout and other variables.
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Education and Experience
• A High School Diploma with experience in a service writer position or as a mechanic.
Required requisites
• Strong organizational skills
• Strong desire to learn new skill sets and knowledge
• Strong communications skills
• Strong computer and systems knowledge
Specific skill requisites
• Mechanical background is a plus
Position Type/Expected Hours of Work
This is a Full-Time position. This position is expected to be in the office Monday through Friday during standard working hours, which are 7am - 5pm. Occasional long hours are required as needed.
Work Environment
Office environment, service and repair shop, and stock room. Exposed to various work surfaces both inside and outside. The work is usually performed inside, but exposures to various environments occur frequently.
Physical Demands
This position will frequently sit for long periods of time, bend, stoop, crawl and occasionally move equipment. They occasionally lift, handle, and carry parts and equipment weighing up to 40 pounds unassisted. Rarely, they move moderately heavy items with assistance or with mechanical devices, including objects weighing up to or over 50 pounds.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The service writer is the main point of contact with all service related customers. This role is responsible for processing and managing all work orders for our customers from start to finish by insuring all service work is entered, scheduled and accurately completed in the five day time frame.
Job Outline
The Service Writer will fulfill the following duties:
- Answers phones as instructed per the service phone script, and acts as a liaison between service and customer.
- Gathers equipment information, organizes customer concerns and requested services by listening to customer's description of symptoms; clarifying description of problems; conducting a visual inspection if in the shop; checking equipment maintenance records; examining regular maintenance schedules.
- Verifies warranty and service contract coverage by examining the equipment file.
- Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns, as well as repairs and services required; obtaining approvals by email or fax; entering WO into service database system.
- Makes sure all applicable information is added (ex: job location, contact person, etc.)
- Expresses customer's sense of urgency for the repair or service call.
- Assists service manager by developing estimates or quotes by getting parts quotes, labor time guide data; and calculating the customer's estimated payment, then provides this information to the service manager for review.
- Contacts customer for upsell opportunities, or additional service or repair needs.
- Establish and remain the main contact with all service customers while maintaining a friendly positive attitude.
- Clearly explains estimates and ETA based on current work flow or parts availability; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
- Responsible for obtaining P.O. numbers, or credit card information and authorization for deposits prior to working on unit.
- Works with the parts department to order known needed parts when the work order is opened (ex. seal kit for cylinder, if the unit came in for a reseal).
- Adds segments with clear description if scope of work changes or if additional items are added after inspection.
- Assists service manager with road tech and shop scheduling, works with shop foreman to assign mechanics to work orders. Communicates with service manager if changes are needed, based on priority.
- Follows up on stalled work orders (anything over 4 days, to avoid 5 days since last labor) and get upper management involved to remove obstacles or pressure suppliers.
- Follows up with all technicians to make sure the 3 C's are completed, pictures attached, Techweb information noted, if applicable.
- Reviews work orders to verify accuracy, and all fields completed. All notes to be the same, all caps, or lower case with correct punctuation.
- Makes sure internal notes are not on customer's invoice and moved to Memo's tab.
- Reviews Misc. supplies, shop supplies, truck charge, per diem, EPA and any appropriate charges have been added.
- Calls customer to inform when the equipment is completed and ready for pick up.
- Check tax codes by verifying actual location work performed.
- Makes sure all work orders comply to warranty standards. (Ex. pictures, documentation, 3 c's, etc.)
- Reviews tech time on work orders.
- Reviews DDC corrections needed report to provide needed information to process pending work orders.
- Responsible to complete Locator report every Friday and the National account WIP report no later than Thursday.
- Performs rental coordinator responsibilities, included but not limited to, transfer and receiving paperwork, pictures, creating traffic, following and responding to chatter as needed.
- Uses the direct sales information sheet provided weekly to reach out to customers to obtain additional work.*
- Shop tool management (if designated to service writer) follow-up with items checked out to ensure they have been returned.*
- Other duties as assigned
- To achieve 5 days to close since last labor on signed off work orders.
- To open work orders within 2 hours of service call or machine being dropped off.
- To call customers within 24 hours of completion.
- To follow all company policies in regards to pre-billing work orders.
- To report National account WIP information no later than every Thursday to Branch Development Managers.
- To create traffic as needed in a timely manner.*
- To complete Locator every Friday with 100% verified accuracy.*
- To provide up to date National account information weekly.
- To provide customer updates on WIP either daily or weekly depending on the scope of the work.
*If designated to the service writer, some branches may vary depending on staffing, store layout and other variables.
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Education and Experience
• A High School Diploma with experience in a service writer position or as a mechanic.
Required requisites
• Strong organizational skills
• Strong desire to learn new skill sets and knowledge
• Strong communications skills
• Strong computer and systems knowledge
Specific skill requisites
• Mechanical background is a plus
Position Type/Expected Hours of Work
This is a Full-Time position. This position is expected to be in the office Monday through Friday during standard working hours, which are 7am - 5pm. Occasional long hours are required as needed.
Work Environment
Office environment, service and repair shop, and stock room. Exposed to various work surfaces both inside and outside. The work is usually performed inside, but exposures to various environments occur frequently.
Physical Demands
This position will frequently sit for long periods of time, bend, stoop, crawl and occasionally move equipment. They occasionally lift, handle, and carry parts and equipment weighing up to 40 pounds unassisted. Rarely, they move moderately heavy items with assistance or with mechanical devices, including objects weighing up to or over 50 pounds.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Company Wrench
Sourced by ZipRecruiter
Industry
Machinery manufacturing
Company size
51 - 200 Employees
Headquarters location
Carroll, OH, US
Year founded
1999