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Customer Service Service Writer Jobs in Augusta, GA

Murphy Auto Group

SERVICE WRITER

Graniteville, SC · On-site

This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...

Murphy Auto Group

SERVICE WRITER

Augusta, GA · On-site

This position is responsible for accurately documenting customer concerns, explaining recommended ... The Service Writer must efficiently manage service orders, coordinate with technicians to provide ...

Walmart

Auto Care Center Service Writer

North Augusta, SC · On-site

$14 - $27/hr

... our customers who entrust us with the care of their vehicles as they shop for merchandise and ... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities ...

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All JobsCustomer Service Service Writer JobsCustomer Service Service Writer Jobs in Augusta, GA

Customer Service Service Writer information

See Augusta, GA salary details

$11

$22

$39

How much do customer service service writer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service service writer in Augusta, GA is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $26.20 per hour, depending on experience, location, and employer.

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.

What cities near Augusta, GA are hiring for Customer Service Service Writer jobs?

Cities near Augusta, GA with the most Customer Service Service Writer job openings:

Infographic showing various Customer Service Service Writer job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,488 per year, or $22.8 per hour.

SERVICE WRITER

Graniteville, SC • On-site

Murphy Auto Group DBA MIRACLE TOYOTA
See more jobs at Murphy Auto Group DBA MIRACLE TOYOTAexternal

Full-time

Re-posted 7 days ago

Job description

About the Role:

The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately documenting customer concerns, explaining recommended services, and ensuring a seamless and positive customer experience throughout the service process. The Service Writer must efficiently manage service orders, coordinate with technicians to provide timely updates, and facilitate clear communication to ensure customer satisfaction and retention. This role requires a strong understanding of automotive services and the ability to translate technical information into understandable terms for customers. Ultimately, the Service Writer contributes to the overall success of the service department by driving service sales and fostering long-term customer relationships.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Basic knowledge of automotive terminology and repair processes.
  • Strong communication and interpersonal skills.
  • Proficiency with computer systems and service management software.

Preferred Qualifications:

  • Experience as a Service Writer or in a similar automotive service role.
  • Familiarity with dealership management systems such as CDK, Reynolds & Reynolds, or similar platforms.
  • Technical training or certification related to automotive service.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities:

  • Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
  • Create detailed service orders that accurately capture customer requests and vehicle information.
  • Communicate effectively with service technicians to relay customer concerns and obtain accurate repair estimates.
  • Explain recommended services and repairs to customers in a clear and professional manner, including pricing and timelines.
  • Manage service appointments and follow up with customers regarding service status and completion.
  • Maintain accurate records of all service transactions and customer interactions in the dealership’s management system.
  • Work collaboratively with parts and service departments to ensure timely availability of parts and completion of repairs.
  • Handle customer inquiries and resolve any service-related issues to ensure a positive customer experience.

Skills:

The Service Writer utilizes strong communication skills daily to clearly and effectively interact with customers, technicians, and other team members, ensuring all parties understand service needs and progress. Organizational skills are essential for managing multiple service orders, appointments, and follow-ups simultaneously without compromising accuracy or customer satisfaction. Technical knowledge of automotive systems allows the Service Writer to interpret technician feedback and explain complex repairs in accessible language to customers. Proficiency with dealership management software enables efficient documentation, tracking, and billing of services, contributing to smooth operational workflows. Additionally, problem-solving skills are frequently applied to address customer concerns and resolve service issues promptly, maintaining a positive service environment.