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Customer Service Service Writer Jobs in Rochester, MN

DOC Services

Customer Service Coordinator

Lake City, MN · On-site

$21/hr

... written and interpersonal communication skills • Strong technical aptitude and customer service skills • Self-motivated, organized, detail-oriented, and strong work ethic • Excellent PC and ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

All Jobs

Customer Service Coordinator

Lake City, MN · On-site

$18.75 - $24.25/hr

Excellent listening, verbal, written and interpersonal communication skills * Strong technical aptitude and customer service skills * Self-motivated, organized, detail-oriented, and strong work ethic

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Rochester, MN

$14.25 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Arvig

Customer Service Professional

Grand Meadow, MN · On-site

$15 - $19/hr

Customer Service Professional $ 20.66/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge ...

Arvig

Customer Service Professional

Grand Meadow, MN · On-site

$15 - $19/hr

Customer Service Professional $ 20.66/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Arvig

Customer Service Professional

Grand Meadow, MN

$15 - $19/hr

Customer Service Professional $ 20.66/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge ...

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All JobsCustomer Service Service Writer JobsCustomer Service Service Writer Jobs in Rochester, MN

Customer Service Service Writer information

See Rochester, MN salary details

$11

$24

$43

How much do customer service service writer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service service writer in Rochester, MN is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $28.37 per hour, depending on experience, location, and employer.

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.

What cities near Rochester, MN are hiring for Customer Service Service Writer jobs?

Cities near Rochester, MN with the most Customer Service Service Writer job openings:

Infographic showing various Customer Service Service Writer job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,353 per year, or $24.7 per hour.

Customer Service Coordinator

Lake City, MN • On-site

DOC Services
Facilities Support Services • 201 - 500 employees
Learn more about DOC Servicesexternal

$21/hr

Full-time

Posted 7 days ago

Job description

Job Type
Full-time
Description
COMPANY OVERVIEW
Valley Craft has been manufacturing professional-grade material handling and storage equipment in Lake City, Minnesota since 1953, beginning with our introduction of the first hand truck with a brake. Today, we produce one of the most complete lines of industrial steel cabinets in the world, along with the carts, hand trucks, dump systems, lifts, and drum handling equipment relied on by manufacturers, distributors, and job sites world wide. As part of the Ballymore Safety Products family, serving as their Midwest headquarters, we combine the resources of a national organization with the standards and culture of a company that has built its reputation one product at a time.
We offer steady, year-round work, a clean and well-organized production floor, and a genuine commitment to safety. Team members here develop skills that last a career - and put their name on equipment recognized for its quality wherever it's used.
If you take pride in precision work and want to build a long-term career with an established American manufacturer, apply today.
CUSTOMER SERVICE COORDINATOR
Valley Craft Industries is looking for a enthusiastic Customer Service Representative to join our Sales/Customer Service Department. Our Customer Service Representatives are our front-line relationship with our valued customers. The individual needs to have a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.
Requirements
• Create a positive experience for all VCI customers and potential customers
• Effective and timely communication via phone and email
• Respond and address customer inquiries such as product specifications, pricing, and availability
• Handle aspects of quotes, order entry, RMA's, technical support, and other daily tasks
• Perform organized data entry with attention to detail
• Educate customers, review their needs analysis, and provide solutions
• Problem solve and generate practical and sensible solutions with your customers and colleagues
• Multitask and adapt in order to complete various changes requests accurately and in a timely manner
• Work as an extension of the sales department with incoming and outgoing sales needs
• Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
• Develop and maintain a comprehensive understanding of VCI's products and processes
• Collaborate and work closely with sales and other departments to provide additional support
• Be an active team player throughout VCI in order to achieve wider customer and company objectives
• Maintain positive attitude and open line of communication with customers, co-workers and management
• Provide feedback and continuous improvement opportunities to management and cross-functional teams
• Input and track metrics within customer management database
• Perform other related duties as assigned
QUALIFICATIONS
• High school diploma or equivalent experience
• 2+ years of successful customer service experience is preferred
• Excellent listening, verbal, written and interpersonal communication skills
• Strong technical aptitude and customer service skills
• Self-motivated, organized, detail-oriented, and strong work ethic
• Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
• Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
• A consultative solution-based customer service methodology
• Adaptable and coachable, seeking feedback to incorporate into daily work style
• Experience with ERP/CRM systems; Epicor is a plus but not required
• Sales support experience is a plus but not required
Salary Description
$21/hour

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