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Customer Service Service Writer Jobs in Rochester, MN

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

ALM

Customer Service Representative

Rochester, MN · On-site

$24 - $29/hr

POSITION SUMMARY As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets ...

Home Depot

Customer Service/Sales

Rochester, MN · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, MN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Liveops

Remote Customer Service Agent

Rochester, MN · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Strong verbal and written communication skills. * Ability to navigate multiple systems and ...

KOHLS

Full-Time Customer Service Supervisor

Rochester, MN · On-site

$19.50 - $30.25/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Strong verbal/written communication and interpersonal skills * Flexible availability, including ...

ForgeFit

Remote Customer Service Specialist

Rochester, MN · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsCustomer Service Service Writer JobsCustomer Service Service Writer Jobs in Rochester, MN

Customer Service Service Writer information

See Rochester, MN salary details

$11

$24

$43

How much do customer service service writer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service service writer in Rochester, MN is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $28.37 per hour, depending on experience, location, and employer.

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.

What cities near Rochester, MN are hiring for Customer Service Service Writer jobs?

Cities near Rochester, MN with the most Customer Service Service Writer job openings:

Infographic showing various Customer Service Service Writer job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,353 per year, or $24.7 per hour.

Customer Service Representative

Rochester, MN • On-site

Consolidated Energy Inc
See more jobs at Consolidated Energy Incexternal

$24 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Job Duties

Consolidated Energy Company

Position Title: Customer Service Representative

Location: Rochester, MN

Pay Range: N/A

Application Instructions:

To apply, click the green 'Apply Now' button above. Please read through your information carefully, as you will not be able to make changes once your application has been submitted.

Position Description:

COMPANY OVERVIEW

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit: www.consolidatedenergyco.com.

POSITION SUMMARY

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.

This is a full-time position located in Rochester, MN and will include Monday through Friday, daytime hours.

This position will also be responsible for:

1. Manage Inbound/Outbound customer calls on multiline phone system 2. Process payments, adjustments, corrections, and deposits 3. Process delivery and product service orders, and invoices 4. Update customer account information accurately 5. Troubleshoot and resolve customer billing questions in person, phone, and email 6. Provide comprehensive support to customers 7. Work independently while also collaborating effectively within cross-functional teams in person and virtually 8. Handle seasonally high-volume workload with time sensitive tasks 9. Other administrative duties as assigned

BENEFITS

Starting wage $$24.00- $29.00 /hour depending on experience. Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.

Position Requirements:

1. High School Diploma or GED required 2. 1-2 years of experience in customer service or administration role preferred 3. Proficiency in Microsoft Office Suite, specifically Excel and Outlook 4. Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely 5. Strong communication, active listening, and problem-solving skills are essential 6. Basic math skills to calculate gallons, taxes, and percentages 7. Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer:

Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: (855) 844-0125

EOE, including disability/vets

If you want to view the Know Your Rights poster, please choose your language: English – Spanish

If you want to view the Pay Transparency Policy Statement, please click the link: English

Apply Here: https://www.click2apply.net/rW8k6XU7Axxo6iA8OTO1nA

PI286337140

Minimum Education Required
Minimum Experience Required
Shift

First (Day)

Number of Openings

1

Compensation

$24.00 - $29.00 / Hourly

Postal Code

55901

Job Type

Full Time

Place of Work

On-site

Requisition ID

53335

Job Benefits

Health Insurance

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