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Customer Service Service Writer Jobs in Tennessee

Automotive Service Writer

Newport, TN ยท On-site

$55K - $81K/yr

We work with employers actively hiring customer-focused service professionals who manage repair ... Experience writing repair orders, upselling services, managing customer relationships, and ...

We work with employers actively hiring customer-focused service professionals who manage repair ... Experience writing repair orders, upselling services, managing customer relationships, and ...

Service Writer We are seeking a motivated and customer-oriented individual to join our team as a General Motors Service Writer. As a Service Writer, you will be the primary point of contact for ...

We are seeking a motivated and customer-oriented individual to join our team as a General Motors Service Writer. As a Service Writer, you will be the primary point of contact for customers seeking ...

We are seeking a motivated and customer-oriented individual to join our team as a General Motors Service Writer. As a Service Writer, you will be the primary point of contact for customers seeking ...

Greet customers and assist in describing their vehicle service needs. * Schedule and coordinate vehicle service appointments. * Provide clear and accurate estimates for repairs and maintenance.

A successful Service Writer will satisfy all customer's needs and perform the following duties in a way that directly reflects H&R Agri-Power's mission to provide quality products/services at a fair ...

A successful Service Writer will satisfy all customer's needs and perform the following duties in a way that directly reflects H&R Agri-Power's mission to provide quality products/services at a fair ...

Greet customers and assist in describing their vehicle service needs. * Schedule and coordinate vehicle service appointments. * Provide clear and accurate estimates for repairs and maintenance.

Greet customers and assist in describing their vehicle service needs. * Schedule and coordinate vehicle service appointments. * Provide clear and accurate estimates for repairs and maintenance.

Greet customers and assist in describing their vehicle service needs. * Schedule and coordinate vehicle service appointments. * Provide clear and accurate estimates for repairs and maintenance.

Greet customers and assist in describing their vehicle service needs. * Schedule and coordinate vehicle service appointments. * Provide clear and accurate estimates for repairs and maintenance.

Interact with customers regarding all their service needs. Actively listen to their needs and ... Clearly communicates in writer or verbal forms with co-workers and customers. * Mechanical ...

Interact with customers regarding all their service needs. Actively listen to their needs and ... Clearly communicates in writer or verbal forms with co-workers and customers. * Mechanical ...

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Customer Service Service Writer information

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.
Infographic showing various Customer Service Service Writer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Automotive Service Writer

Newport, TN โ€ข On-site

$55K - $81K/yr

Full-time

Re-posted 7 days ago


Job description

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AUTOMOTIVE SERVICE ADVISOR / SERVICE WRITER / SERVICE CONSULTANT – UP TO $109,000+ PER YEAR
CarGuys Inc. – High-Paying Automotive Service Advisor Jobs Nationwide
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LOCATION
Nationwide automotive service advisor opportunities with dealerships and automotive groups
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JOB TYPE
Full-Time
High Pay + Commission + Bonuses
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ABOUT THE ROLE
CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter, connects Automotive Service Advisors, Service Writers, and Service Consultants with top-performing dealerships and automotive groups across the U.S. and Canada.
We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and drive service department revenue. Our clients provide the opportunity—you choose the best fit.
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WHAT OUR CLIENTS OFFER
- High Earning Potential for Service Advisors
- Competitive base pay plus commission and bonuses
- Performance-based incentives tied to service sales and CSI
- High-Volume Service Departments
- Strong customer traffic and steady workflow
- Established service processes and support teams
- Career Growth Opportunities
- Advancement into Service Manager and Fixed Operations roles
- Ongoing training in service sales and customer experience
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WHY WORK WITH CARGUYS INC.
- Access to top automotive service advisor and service writer jobs
- Personalized job matching based on your experience
- No cost to candidates — employers retain our services
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SERVICE ADVISOR / SERVICE WRITER RESPONSIBILITIES
- Greet customers and assist with service needs
- Write repair orders and document customer concerns
- Recommend maintenance and repairs based on technician findings
- Communicate repair timelines, costs, and updates to customers
- Coordinate with technicians to ensure accurate diagnostics and repairs
- Manage workflow and ensure timely completion of service
- Maintain high levels of customer satisfaction and CSI scores
- Upsell services and increase service department revenue
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SERVICE ADVISOR / SERVICE WRITER QUALIFICATIONS
- Experience as a service advisor, service writer, or automotive service consultant
- Strong communication and customer service skills
- Ability to sell recommended services and build customer trust
- Knowledge of automotive repair and maintenance processes
- Ability to work in a fast-paced dealership environment
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SERVICE ADVISOR SKILLS
Strong skills in customer service, sales, communication, and automotive service operations. Experience writing repair orders, upselling services, managing customer relationships, and coordinating with technicians.
Knowledge of automotive diagnostics, maintenance, and repair processes. Ability to handle high-volume customer interactions, manage workflow, and maintain high CSI scores.
Experience as a service advisor, service writer, service consultant, or automotive customer service professional in a dealership or repair facility is preferred.
Keywords: service advisor, service writer, service consultant, automotive service advisor, automotive service writer, repair orders, service sales, customer service, dealership service advisor, CSI, upselling, automotive service
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HOW IT WORKS
You are applying through CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter. Automotive dealerships and groups partner with us to hire service advisors and service writers. If selected, your resume will be forwarded to a local employer.
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APPLY TODAY
Apply now to connect with high-paying automotive service advisor and service writer opportunities.
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CARGUYS INC.
America’s and Canada’s #1 Automotive Recruiter
#ZR
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