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Customer Service Service Writer Jobs in Tennessee

Agri-power Inc

Service Writer

Brownsville, TN · On-site

Interact with customers regarding all their service needs. Actively listen to their needs and ... Clearly communicates in writer or verbal forms with co-workers and customers. * Mechanical ...

H&R Agri-Power

Service Writer

Brownsville, TN · On-site

Interact with customers regarding all their service needs. Actively listen to their needs and ... Clearly communicates in writer or verbal forms with co-workers and customers. * Mechanical ...

H&R Agri-Power

Service Writer

Fayetteville, TN · On-site

Interact with customers regarding all their service needs. Actively listen to their needs and ... Clearly communicates in writer or verbal forms with co-workers and customers. * Mechanical ...

H & R Agri-Power

Service Writer

Fayetteville, TN · On-site

Interact with customers regarding all their service needs. Actively listen to their needs and ... Clearly communicates in writer or verbal forms with co-workers and customers. * Mechanical ...

Mazzella Companies

Service Writer

Knoxville, TN · On-site

Description An industrial Service Writer (or Service Advisor) acts as the essential liaison between ... Customer Liaison: Communicating with customers regarding service needs, providing updates, and ...

Harper Infiniti

Service Writer

Knoxville, TN · On-site

Meet with customers and determine their needs for repair and/or service of their vehicle issues ... Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks ...

Mazzella

Service Writer

Knoxville, TN · On-site

Description An industrial Service Writer (or Service Advisor) acts as the essential liaison between ... Customer Liaison: Communicating with customers regarding service needs, providing updates, and ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

You will be a key connector between customers and technicians, helping to keep the shop running ... What You'll Be DoingAs an Automotive Service Writer, you will serve as the primary point of contact ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

This is a customer-facing role with real earning potential and long-term opportunity. You will be a ... What You'll Be Doing As an Automotive Service Writer, you will serve as the primary point of ...

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Customer Service Service Writer information

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.
Infographic showing various Customer Service Service Writer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Writer

Brownsville, TN • On-site

Agri-power Inc
Clean Energy Semiconductors Manufacturing • 11 - 50 employees
Learn more about Agri-power Incexternal

Full-time

Re-posted yesterday

Key responsibilities

  • Interact with customers to identify their service needs, recommend solutions, and keep them informed of repairs and costs.

  • Create detailed work orders and review/distribute repair orders to ensure proper repairs are performed.

  • Assist in scheduling shop and field repairs, and perform daily shop operations as assigned.

Job description

Description


SUMMARY/OBJECTIVE

A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets, assist in scheduling shop and field repairs, and complete daily shop operations. A successful Service Writer will satisfy all customer's needs and perform the following duties in a way that directly reflects H&R Agri-Power's mission to provide quality products/services at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
  • Keep customers informed of additional repairs and/or maintenance and cost.
  • Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
  • Review and distribute repair orders to the Service Manager to be assigned to technicians.
  • Assist in revolving work performance or billing inquiries as requested.
  • Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
  • Acquire and maintain knowledge of all products and services that are offered through your local dealership.
  • Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
  • Performs daily shop operations as assigned by Service Managers.
  • Carry out other duties as assigned by Service, Parts or Store Management.
  • Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

Requirements

EDUCATION/EXPERIENCE

  • High School diploma or equivalent.
  • 3+ years of experience in Automotive or Heavy-equipment dealers.
  • Must have experience in a Service garage.
  • Experience working in a fast-paced work environment.
  • Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
  • Familiar with small and large Agriculture equipment preferred.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong and effortless personable skills.
  • Willingness to learn and grow within this position.
  • Open and flexible to performing various job tasks.
  • First-rate time management and self-motivation.
  • Able, willing, and promote working in a team setting.
  • Applies logic and critical thinking to solve problems.
  • Clearly communicates in writer or verbal forms with co-workers and customers.
  • Mechanical knowledge.
  • Moderate computer skills.
  • Must be 21 years of age or older.
  • Possesses a valid driver's license with a clean driving record.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

  • Ability to move around the dealership building and grounds without assistance.
  • Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb.
  • Ability to climb in, out of, and under equipment.
  • Ability to operate all vehicles and equipment safely to prevent injury to self or others. 
  • Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds.
  • Possess a visual acuity that will allow you to see small cracks, holes, and parts.
  • Ability to work in a non-climate-controlled environment or outside in inclement weather.

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