Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Advisor - Service Writer
Burbank, CA · On-site
$48K - $100K/yr
Strong customer service skills * Excellent communication skills - specifically on the phone WHAT IT'S LIKE TO BE OUR SERVICE ADVISOR - SERVICE WRITER This full-time advising position works 40 hours ...
Service Advisor - Service Writer
Burbank, CA · On-site
$48K - $100K/yr
Strong customer service skills * Excellent communication skills - specifically on the phone WHAT IT'S LIKE TO BE OUR SERVICE ADVISOR - SERVICE WRITER This full-time advising position works 40 hours ...
Strong customer service skills * Excellent communication skills - specifically on the phone WHAT IT'S LIKE TO BE OUR SERVICE ADVISOR - SERVICE WRITER This full-time advising position works 40 hours ...
Strong customer service skills * Excellent communication skills - specifically on the phone WHAT IT'S LIKE TO BE OUR SERVICE ADVISOR - SERVICE WRITER This full-time advising position works 40 hours ...
Service Writer
Hayward, CA · On-site
Service Writer Opportunity East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and ...
Service Writer
Hayward, CA · On-site
Service Writer Opportunity East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and ...
Service Advisor - Service Writer
Burbank, CA · On-site
$48K - $100K/yr
Experience with Mitchel 1/Bolt OnASE certificationsAbility to work a busy scheduleStrong customer ... As a Service Advisor - Service Writer, you answer phone calls promptly while providing excellent ...
Quick apply
Service Advisor - Service Writer
Burbank, CA · On-site
$48K - $100K/yr
Experience with Mitchel 1/Bolt OnASE certificationsAbility to work a busy scheduleStrong customer ... As a Service Advisor - Service Writer, you answer phone calls promptly while providing excellent ...
Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
$16.90/hr
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
$28.85 - $31.25/hr
Service Writer: * Review all service invoices for correctness (mileage, working times, parts, etc ... Adjust mileage, times, markups to match each individual customer's needs/wants (George & Rick will ...
Quick apply
Service Writer
$28.85 - $31.25/hr
Service Writer: * Review all service invoices for correctness (mileage, working times, parts, etc ... Adjust mileage, times, markups to match each individual customer's needs/wants (George & Rick will ...
Service Writer
Madera, CA · On-site
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns ...
Service Writer
Madera, CA · On-site
Description The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle ...
Service Writer
Madera, CA · On-site
Description The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle ...
service writer
Lodi, CA · On-site
$17 - $30/hr
Job Title: Automotive Service Writer / Advisor Location: Lodi CA Job Type: Full-time Pay Range ... Greet customers, listen to their vehicle concerns, and ask follow-up questions to help diagnose ...
service writer
Lodi, CA · On-site
$17 - $30/hr
Job Title: Automotive Service Writer / Advisor Location: Lodi CA Job Type: Full-time Pay Range ... Greet customers, listen to their vehicle concerns, and ask follow-up questions to help diagnose ...
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 ... Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up ...
Quick apply
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 ... Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up ...
service writer
Lodi, CA · On-site
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 ... Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up ...
Quick apply
service writer
Lodi, CA · On-site
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 ... Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up ...
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 ... Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up ...
Quick apply
Automotive Service Writer / Advisor Location: L odi CA Job Type: Full-time Pay Range: [$17 - $30 ... Customer Consultation: Greet customers, listen to their vehicle concerns, and ask follow-up ...
Skills customer service, automotive, communication & writing skills, MS Office, appointment schedule, repair orders, LEAN, 5s, RV industry, Spanish bilingual Additional Skills & Qualifications • ...
Skills customer service, automotive, communication & writing skills, MS Office, appointment schedule, repair orders, LEAN, 5s, RV industry, Spanish bilingual Additional Skills & Qualifications • ...
Service Writer
Applegate, CA · On-site
$60K - $65K/yr
Service Writer: * Review all service invoices for correctness (mileage, working times, parts, etc ... Adjust mileage, times, markups to match each individual customer's needs/wants (George & Rick will ...
Quick apply
Service Writer
Applegate, CA · On-site
$60K - $65K/yr
Service Writer: * Review all service invoices for correctness (mileage, working times, parts, etc ... Adjust mileage, times, markups to match each individual customer's needs/wants (George & Rick will ...
Service Writer
Hayward, CA · On-site
... Service Writer to join our team ... You will serve as the main point of contact between customers and technicians, ensuring smooth ...
Service Writer
Hayward, CA · On-site
... Service Writer to join our team ... You will serve as the main point of contact between customers and technicians, ensuring smooth ...
Service Writer
Hayward, CA · On-site
Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians ...
Service Writer
Hayward, CA · On-site
Description East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians ...
Service Writer
Bakersfield, CA · On-site
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Service Writer
Bakersfield, CA · On-site
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Service Writer
Bakersfield, CA · On-site
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Service Writer
Bakersfield, CA · On-site
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Quick apply
Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
Customer Service Service Writer information
What does a customer service service writer do?
A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.
What are the key skills and qualifications needed to thrive as a customer service service writer?
To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.
How does a customer service service writer typically collaborate with technicians and customers during the repair process?
A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.
What is the difference between Customer Service Service Writer vs Automotive Service Advisor?
| Aspect | Customer Service Service Writer | Automotive Service Advisor |
|---|---|---|
| Credentials | High school diploma, basic automotive knowledge, customer service skills | High school diploma, automotive knowledge, communication skills |
| Work Environment | Service bays, customer reception areas | Service department, customer interaction areas |
| Industry Usage | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Primary Role | Writing repair orders, communicating customer needs | Explaining repairs, upselling services, estimating costs |
Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.
Can you be a customer service service writer with no experience?
Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.
What cities in California are hiring for Customer Service Service Writer jobs?
Cities in California with the most Customer Service Service Writer job openings:
Service Writer
Madera, CA • On-site
Valley Auto Service Inc
$16.90/hr
Other
Re-posted 19 days ago
Job description
The Service Writer/Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle concerns, accurately documenting repair needs, coordinating with technicians, and ensuring an exceptional customer experience from intake through vehicle delivery. The Service Advisor promotes dealership services, maintains strong communication, and supports efficient shop workflow.
Requirements
Essential Functions
- Greet customers promptly and professionally, providing a positive first impression of the service department.
- Listen to customer concerns using 12-step service process, ask clarifying questions, and document repair needs clearly on the repair order.
- Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
- Communicate with technicians to verify diagnoses, clarify concerns, and ensure accurate repair documentation.
- Provide customers with estimates, obtain approvals, and update them throughout the repair process.
- Review MPI (Multi-point inspection) and completed repair orders for accuracy, ensuring all work performed is properly documented.
- Conduct active delivery of vehicles, explaining services performed and answering customer questions.
- Schedule service appointments and manage the daily workflow to support shop efficiency.
- Handle warranty, recall, and policy claim documentation in accordance with manufacturer requirements.
- Maintain high CSI (Customer Satisfaction Index) scores through consistent communication and service excellence.
- Follow all dealership, manufacturer, and safety policies and procedures.
- Foster strong relationships with customers to enhance their service experience.
- Utilize Tekion CRM System for tracking service, activities and managing customer relationships.
- Perform other duties as reasonably assigned.
- High School Diploma or equivalent required.
- Minimum 2 years of experience in automotive service writing or automotive repair facility preferred.
- Knowledge of automotive systems and maintenance services is preferred, familiarity with Toyota and/or Chevrolet is a plus.
- Ability to work in a fast-paced environment.
- Valid driver's license with clean driving record.
- Bilingual (English/Spanish) a plus for customer service and community engagement.
Salary Description
$16.90 per hour + Bonus/Commissions