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Customer Service Service Writer Jobs in Springfield, MO

Walmart

Auto Care Center Service Writer

Republic, MO · On-site

$15 - $28/hr

... our customers who entrust us with the care of their vehicles as they shop for merchandise and ... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities ...

Walmart

Auto Care Center Service Writer

Springfield, MO · On-site

$15 - $28/hr

... our customers who entrust us with the care of their vehicles as they shop for merchandise and ... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities ...

Walmart

Auto Care Center Service Writer

Ozark, MO · On-site

$15 - $28/hr

... our customers who entrust us with the care of their vehicles as they shop for merchandise and ... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities ...

Walmart

Auto Care Center Service Writer

Springfield, MO · On-site

$15 - $28/hr

... our customers who entrust us with the care of their vehicles as they shop for merchandise and ... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities ...

HyVee

Customer Service

Springfield, MO · On-site

$14.50 - $19.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Hy-Vee Food Stores

Customer Service

Springfield, MO · On-site

$14.50 - $19.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

DPDHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

DHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

Walgreens Boots Alliance

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

DPDHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

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Customer Service Service Writer information

See Springfield, MO salary details

$10

$22

$38

How much do customer service service writer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service service writer in Springfield, MO is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.
Infographic showing various Customer Service Service Writer job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,954 per year, or $22.1 per hour.

Service - Service Technician

Springfield, MO • On-site

United Uptime Services, Inc.
See more jobs at United Uptime Services, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

United Uptime Services is a leading provider of petroleum fueling and EV charging system equipment installation and service across the United States. We're experiencing significant growth and seeking skilled Petroleum Service Technicians to join our team in the Springfield, MO and surrounding areas!
About United Uptime Services:
United Uptime Services is the leading supplier of both petroleum fueling and EV charging system equipment, installation, and service across the Southwest, Midwest, and Rocky Mountain regions. United Uptime Services is an authorized distributor and service provider for Gilbarco Veeder- Root as well as other major equipment brands. The company has 35+ branch offices and more than 1,300 Team Members operating throughout the United States. United Uptime Services provides industry leading compliance testing solutions in all 50 states through its Tanknology Business.
What You'll Do:
  • Perform scheduled and emergency maintenance, troubleshooting and repairs on UST/AST systems and components at retail/commercial fueling centers including dispensers, pumps, controllers, POS consoles, printers, fuel management systems, leak detection equipment, lighting and electrical systems, valves, piping and more!

  • Take daily directions from the Service Manager or Service Dispatcher

  • Respond to after-hours emergency service requests for "site down" or other priority situations in an on-call rotation

  • Perform required prerequisite work necessary to obtain and maintain certification from original equipment manufacturers

  • Follow all customer protocols and procedures including customers safety and housekeeping guidelines

What We're Looking For:
  • Industry Experience: Experience with petroleum equipment service and maintenance, along with certifications in the following areas, is highly preferred.

  • Gilbarco Certification (REQUIRED)

  • Verifone, Passport, Ruby point-of-sale systems

  • Veeder Root, Franklin Evos tank monitoring systems

  • Red Jacket, Franklin motors and controllers

  • Customer Service Driven: Available to be on call and capable of completing all work efficiently while maintaining strong client relationships

  • A Strong Educational Foundation: High school diploma or GED required

  • Pre-Employment Testing: Must pass drug test, background and DMVR check.

What United Uptime Can Offer You:
In addition to competitive pay, we're proud to offer:
  • Performance-Based Bonuses: Your hard work won't go unnoticed. We offer the opportunity to earn bonuses on top of your salary based on your performance, rewarding your dedication and contribution to our success.

  • Comprehensive Benefits: We believe in taking care of our team. You'll have access to a comprehensive benefit plan, including Medical, Dental, Vision, 401k, and Paid Time Off, ensuring your health and well-being are taken care of

  • Career Development: At United Uptime, we're invested in your growth. We offer company-paid training opportunities to earn certifications and advance in your career, providing you with the tools and support you need to reach your full potential.

Other duties:
Please note this job ad for the Petroleum Field Technician is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the individual for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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