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Customer Service Service Writer Jobs in Florida (NOW HIRING)

Meineke

Service Writer

Green Cove Springs, FL · On-site

Automotive Service Writer Are you ready to take the next big step in your automotive industry ... The ideal candidate for this position should have a track record of successful customer service ...

The Larson Group

Service Writer

Midway, FL · On-site

Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our ... The potential candidate will greet and consult service customers about their problems. This person ...

Skyworks LLC

Service Writer

Fort Myers, FL · On-site

Skyworks is a team inspired by a positive culture to build exceptional customer experiences. Our Fort Myers branch needs a Service Writer . In this position the candidate will assist our customers by:

Posted today

Sarasota PowerSports

Service Writer

Sarasota, FL · On-site

Sarasota PowerSports is seeking an experienced service writer that can manage the day to day ... Assuring intake of customer units is completed correctly. * Manage repair orders and up-sell ...

West Coast PowerSports

Service Writer

Clearwater, FL · On-site

West Coast PowerSports is seeking an experienced service writer that can manage the day to day ... Assuring intake of customer units is completed correctly. * Manage repair orders and up-sell ...

Company Wrench

Service Writer

Lakeland, FL · On-site

Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...

New

Company Wrench Ltd

Service Writer

Lakeland, FL · On-site

Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...

COMPANY WRENCH LTD

Service Writer

Lakeland, FL · On-site

Overview The service writer is the main point of contact with all service related customers. This ... Opens customer work orders (WO) immediately, and captures a description of symptoms, and concerns ...

Meineke - 1247

Service Writer

Ocala, FL · On-site

$18 - $21/hr

Wellness resources Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who ...

Meineke - 1247

Service Writer

Ocala, FL · On-site

What You'll Do Answer calls, schedule appointments, and manage daily customer flow Build estimates ... automotive service writing, service advising, or related sales experience preferred Strong ...

Certified Tire & Service

Be Seen First

Automotive Service Writer

Port Charlotte, FL · On-site

$15 - $20/hr (+ commission)

The Automotive Service Writer will support the manager in overseeing daily operations within the ... Oversee scheduling and coordinate customer interactions * Manage inventory and vendor relations

Meineke

Service Writer

Green Cove Springs, FL · On-site

Oversee daily operations, customer service, vendor services, inventory, writing repair orders. * remedy customer complaints promptly * ensure customer satisfaction metrics are met Qualifications

Everglades Equipment Group

Service Writer

Orlando, FL · On-site

Service Writer (Full Time) Location: Orlando, FL 32837 Founded in 1963, Everglades Equipment Group ... Everglades Equipment Group serves a wide range of customers from some of the largest agricultural ...

Meineke

Service Writer

Ocala, FL · On-site

$18 - $21/hr

Wellness resources Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who ...

Meineke

Service Writer

Ocala, FL · On-site

$18 - $21/hr

Wellness resources Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who ...

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Customer Service Service Writer information

What does a customer service service writer do?

A Customer Service Service Writer acts as a liaison between customers and the service department in automotive or repair shops. They greet customers, listen to their concerns about their vehicles, and accurately document the issues. The Service Writer then communicates this information to the technicians and provides estimates and timelines for repairs. They also keep customers updated on the status of their vehicles and ensure a smooth and satisfactory service experience.

What are the key skills and qualifications needed to thrive as a customer service service writer?

To thrive as a Customer Service Service Writer, you need strong communication, organizational abilities, and a solid understanding of automotive services, often supported by experience in a dealership or repair shop. Familiarity with service management software, scheduling systems, and sometimes ASE certification are commonly required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you stand out in addressing customer concerns and coordinating with technicians. These skills are vital to ensure accurate service documentation, customer satisfaction, and efficient workflow in a busy automotive environment.

How does a customer service service writer typically collaborate with technicians and customers during the repair process?

A Customer Service Service Writer acts as a crucial link between customers and the technical team. They begin by discussing vehicle issues with customers, accurately documenting concerns, and then relaying this information to mechanics or technicians. Throughout the repair process, Service Writers keep customers updated on progress, clarify technical details when needed, and ensure that both parties understand timelines and costs. This collaborative role requires strong communication skills to facilitate smooth workflow and customer satisfaction.

What is the difference between Customer Service Service Writer vs Automotive Service Advisor?

AspectCustomer Service Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, communication skills
Work EnvironmentService bays, customer reception areasService department, customer interaction areas
Industry UsageAuto repair shops, dealershipsAuto repair shops, dealerships
Primary RoleWriting repair orders, communicating customer needsExplaining repairs, upselling services, estimating costs

Both roles involve customer interaction and automotive knowledge, but the Customer Service Service Writer primarily focuses on creating repair orders and relaying customer concerns, while the Automotive Service Advisor actively explains repairs and recommends services. They often work together but have distinct responsibilities within the service department.

Can you be a customer service service writer with no experience?

Customer Service Service Writers typically need some knowledge of automotive or technical systems, but entry-level positions may be available for those with strong communication skills and a willingness to learn. On-the-job training is common, and certifications like ASE can improve prospects, though prior experience is not always required for entry-level roles.

What cities in Florida are hiring for Customer Service Service Writer jobs?

Cities in Florida with the most Customer Service Service Writer job openings:

Infographic showing various Customer Service Service Writer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Writer

Green Cove Springs, FL • On-site

Meineke
Automotive Repair and Maintenance • 51 - 200 employees
Learn more about Meinekeexternal

Other

PTO

Re-posted 13 days ago

Meineke rating

4.9

Company rating: 4.9 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

344th of 375 rated vehicle maintenance

Job description

Automotive Service Writer

Are you ready to take the next big step in your automotive industry career? Our high-volume automotive repair shop is seeking a full-time Automotive Service Writer to oversee and motivate our talented team of professionals. The ideal candidate for this position should have a track record of successful customer service positions with at least three years of experience, and a strong desire to succeed with integrity. We offer a competitive base salary and financial incentives—when we succeed, so do you! If you have automotive repair experience and excellent communication skills, apply today!

Benefits

Paid time off

Training and development

Employee discounts

Positive work environment

Locally-owned

Cutting-edge tools and equipment

Work-life balance

Paid vacation

Responsibilities
  • Oversee daily operations, customer service, vendor services, inventory, writing repair orders.
  • Remedy customer complaints promptly
  • Ensure customer satisfaction metrics are met
Qualifications
  • Bachelor's degree is preferred but not required
  • Three or more years of experience in a customer service position for automotive is necessary
  • Knowledge of the automotive industry and trends
  • Possess a state-issued driver's license and clean driving record to operate vehicles
  • Strong communication skills; a track record of leadership
Why Meineke?
  • Meineke values personal and professional growth.
  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
  • Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

What Meineke employees say

Pay

Benefits

Hours and flexibility

Workplace

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