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Customer Service Representative Jobs in New Brunswick

High's

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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Customer Service Representative

Norton, NB · On-site

Store 6002139: 19, route 124, Norton, New Brunswick E5T 2C3 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Moncton, NB · On-site

Store 6002017: 301 Elmwood Driveive, Moncton, New Brunswick E1A 1X5 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Miramichi, NB · On-site

Store 6002024: 186 King Street, Miramichi, New Brunswick E1N 2P2 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Rothesay, NB · On-site

Store 6002038: 4 Marr Road, Rothesay, New Brunswick E2E 3L3 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Sussex, NB · On-site

Store 6002042: 11 Route 890, Sussex, New Brunswick E4G 2V8 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Oromocto, NB · On-site

Store 6002304: 1 Gateway Drive, Oromocto, New Brunswick E2V 4R3 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Dieppe, NB · On-site

Store 6002022: 312 Rue Amirault, Dieppe, New Brunswick E1A 1G2 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Oromocto, NB · On-site

Store 6002304: 1 Gateway Drive, Oromocto, New Brunswick E2V 4R3 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative

Sussex, NB · On-site

Store 6002041: 673 Main Street, Sussex, New Brunswick E4E 7H6 Customer Service Representative As a Customer Service Representative, you will enjoy: * Flexible schedules * Large, stable employer

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Customer Service Representative information

See New Brunswick salary details

$9

$23

$45

How much do customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service representative in New Brunswick is $23.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $29.28 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in New Brunswick?

The most popular types of Customer Service Representative jobs in New Brunswick are:

What are popular job titles related to Customer Service Representative jobs in New Brunswick?

For Customer Service Representative jobs in New Brunswick, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in New Brunswick look for?

The top searched job categories for Customer Service Representative jobs in New Brunswick are:

What cities in New Brunswick are hiring for Customer Service Representative jobs?

Cities in New Brunswick with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in NB?

For Customer Service Representative jobs in NB, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in New Brunswick as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,238 per year, or $23.7 per hour.

Customer Service Representative

PH Vitres D'auto

Moncton, NB

Full-time

Re-posted 26 days ago

Job description

Job Description – Customer Service Representative Title Customer Service Representative Reports To Office Coordinator   Summary The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.   Job Duties * Maintaining and growing sales relationships with existing clients * Identifying and soliciting potential clients * Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items * Providing input into product design where goods or services must be tailored to suit clients' needs * Developing sales presentations, proposals, or other materials to illustrate benefits from use of good or service * Estimating costs of installing and maintaining equipment or service * Preparing and administering sales contracts and maintaining customer records * Consulting with clients after sale to resolve problems and to provide ongoing support * Handling Customer’s phone ordering.   Requirements * High school diploma or GED required * A certificate or diploma in a related field preferred * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude * Strong skills for sales