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Customer Service Representative Tmobile Jobs (NOW HIRING)

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

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All JobsCustomer Service Representative Tmobile Jobs

Customer Service Representative Tmobile information

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$18

$26

How much do customer service representative tmobile jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative tmobile in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives at T-Mobile, and how are they supported in overcoming them?

Customer Service Representatives at T-Mobile often encounter challenges such as handling high call volumes, addressing diverse customer concerns, and staying updated with frequent product and service changes. To help manage these challenges, T-Mobile provides comprehensive training programs, ongoing coaching, and access to a knowledge base for quick reference. Additionally, representatives work within a supportive team environment where experienced colleagues and supervisors are readily available to offer guidance and assistance, ensuring employees feel equipped and valued while delivering excellent customer experiences.

What is the difference between Customer Service Representative Tmobile vs Customer Support Specialist Tmobile?

AspectCustomer Service Representative TmobileCustomer Support Specialist Tmobile
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized product knowledge beneficial
Work EnvironmentCall centers, retail stores, remote optionsCall centers, retail locations, remote support
Employer & Industry UsageTelecommunications, customer serviceTelecommunications, technical support
Common Search & ComparisonCustomer Service Representative Tmobile vs Customer Support Specialist Tmobile

Customer Service Representatives Tmobile primarily handle general customer inquiries, billing, and account issues, focusing on customer satisfaction. Customer Support Specialists Tmobile often provide more technical assistance, troubleshooting, and product-specific support. While both roles require strong communication skills and familiarity with Tmobile products, Support Specialists typically need deeper technical knowledge. Understanding these differences helps job seekers identify the role that best matches their skills and career goals within Tmobile's customer service team.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at T-Mobile, and why are they important?

To thrive as a Customer Service Representative at T-Mobile, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and T-Mobile's product offerings is often required. Exceptional patience, active listening, and a positive attitude help representatives build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, brand loyalty, and efficient resolution of inquiries in a competitive telecommunications environment.

What does a Customer Service Representative at T-Mobile do?

A Customer Service Representative at T-Mobile is responsible for assisting customers with their inquiries, resolving issues related to accounts, billing, and technical support, and providing information about T-Mobile products and services. They handle interactions via phone, chat, or in-person at retail locations, aiming to ensure customer satisfaction and retention. Representatives are trained to troubleshoot problems, process orders, and offer solutions tailored to customer needs, all while maintaining a friendly and professional demeanor.
More about Customer Service Representative Tmobile jobs
What cities are hiring for Customer Service Representative Tmobile jobs? Cities with the most Customer Service Representative Tmobile job openings:
What states have the most Customer Service Representative Tmobile jobs? States with the most job openings for Customer Service Representative Tmobile jobs include:
What job categories do people searching Customer Service Representative Tmobile jobs look for? The top searched job categories for Customer Service Representative Tmobile jobs are:
Customer Service Representative Tmobile jobs near you
Infographic showing various Customer Service Representative Tmobile job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, and 16% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
TCC - IL Joliet - RSR - PT - T-Mobile

TCC - IL Joliet - RSR - PT - T-Mobile

TCC Wireless LLC

Joliet, IL • On-site

$15 - $17/hr

Part-time

Retirement

Posted 12 days ago

Key responsibilities

  • Provides customer service by greeting customers, answering phones, and assessing their needs.

  • Drives monthly revenue goals through acquiring new accounts, maximizing existing accounts, and achieving performance metrics.

  • Works with store management in opening, closing, and operating the retail facility, including cash handling, inventory count, and deposits.

TCC Wireless rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Retail Sales Representative


Job Description:

Part-Time Retail Sales Representative

T-Mobile Premium Retailer – TCC Wireless

Base pay and commission!


The Retail Sales Representative (RSLSREP) enjoys a fast-paced and high energy environment. As an RSLSREP you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long-lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.


Essential Functions:

Must be able to perform the essential functions of the position with or without reasonable accommodation.

  • Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
  • Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
  • Builds relationships with TCC Wireless employees and customers across all channels of the business.
  • Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
  • Ensures compliance with all company policies and procedures.
  • Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
  • Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
  • RSLSREP is responsible for achieving assigned performance metrics.


Minimum Qualifications:

  • High School Diploma or GED
  • At least 18 years of age
  • Minimum 6 months experience in retail and/or sales with a strong customer focus
  • Legally authorized to work in the United States
  • Ability to work nights, weekends, and holidays in a retail environment
  • Professional, energetic, honest, patient and empathetic
  • Ability to problem solve, analyze results, plan for the future, and make good decisions
  • Excellent written, verbal and interpersonal communications skills
  • Reliable transportation
  • Must be able to stand for long periods of time on the sales floor
  • Must be able to move and/or lift up to 25 pounds


Benefits Offered:

  • Aflac Insurance
  • 401k match
  • Phone service discounts
  • Development and growth opportunities


EEO Statement:

TCC Wireless LLC, is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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