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Customer Service Representative Sykes Jobs (NOW HIRING)

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Customer Service Representative Sykes information

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How much do customer service representative sykes jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service representative sykes in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative at Sykes?

Customer Service Representatives at Sykes are frontline professionals who assist customers by answering questions, resolving issues, and providing support via phone, email, or chat. They represent client companies from various industries and are trained to handle inquiries efficiently while maintaining a positive customer experience. Sykes, now part of Sitel Group, offers both remote and on-site positions, providing representatives with scripts, tools, and guidelines to address customer needs and ensure satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative at Sykes?

To thrive as a Customer Service Representative at Sykes, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer skills is essential. Patience, active listening, and a positive attitude help you stand out in handling diverse customer interactions. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and contributing to a positive company reputation.

What are some common challenges customer service representatives at Sykes face, and how are they supported in overcoming them?

Customer Service Representatives at Sykes often encounter challenges such as handling high call volumes, addressing diverse customer concerns, and adapting to rapidly changing procedures or products. To help overcome these challenges, Sykes provides comprehensive training, ongoing coaching, and access to knowledge bases or support tools. Team leads and supervisors are available to offer guidance, and there is a strong emphasis on collaboration, so representatives can share best practices and learn from each other. This supportive environment helps employees develop problem-solving skills and confidently address customer needs.

What is the difference between Customer Service Representative Sykes vs Customer Support Specialist?

AspectCustomer Service Representative SykesCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, remote or on-siteCall centers, technical support, or remote
Employer & Industry UsageMajorly in telecommunications, tech, and retailTech companies, software firms, and service providers

Customer Service Representative Sykes and Customer Support Specialist roles both involve assisting customers via phone or chat. While they share similar credentials and work environments, Customer Support Specialists often handle more technical or product-specific issues. Sykes representatives focus on general customer inquiries, whereas Support Specialists may require specialized knowledge. Both roles are vital in customer satisfaction and are commonly searched for in the customer service industry.

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Customer Service Representative Sykes jobs near you
Infographic showing various Customer Service Representative Sykes job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Baton Rouge, LA • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$14 - $19/hr

Part-time

Re-posted 9 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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