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Customer Service Representative Sykes Jobs (NOW HIRING)

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Customer Service Representative Sykes information

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How much do customer service representative sykes jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service representative sykes in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative at Sykes?

To thrive as a Customer Service Representative at Sykes, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer skills is essential. Patience, active listening, and a positive attitude help you stand out in handling diverse customer interactions. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and contributing to a positive company reputation.

What are some common challenges customer service representatives at Sykes face, and how are they supported in overcoming them?

Customer Service Representatives at Sykes often encounter challenges such as handling high call volumes, addressing diverse customer concerns, and adapting to rapidly changing procedures or products. To help overcome these challenges, Sykes provides comprehensive training, ongoing coaching, and access to knowledge bases or support tools. Team leads and supervisors are available to offer guidance, and there is a strong emphasis on collaboration, so representatives can share best practices and learn from each other. This supportive environment helps employees develop problem-solving skills and confidently address customer needs.

What is the difference between Customer Service Representative Sykes vs Customer Support Specialist?

AspectCustomer Service Representative SykesCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, remote or on-siteCall centers, technical support, or remote
Employer & Industry UsageMajorly in telecommunications, tech, and retailTech companies, software firms, and service providers

Customer Service Representative Sykes and Customer Support Specialist roles both involve assisting customers via phone or chat. While they share similar credentials and work environments, Customer Support Specialists often handle more technical or product-specific issues. Sykes representatives focus on general customer inquiries, whereas Support Specialists may require specialized knowledge. Both roles are vital in customer satisfaction and are commonly searched for in the customer service industry.

What is a customer service representative at Sykes?

Customer Service Representatives at Sykes are frontline professionals who assist customers by answering questions, resolving issues, and providing support via phone, email, or chat. They represent client companies from various industries and are trained to handle inquiries efficiently while maintaining a positive customer experience. Sykes, now part of Sitel Group, offers both remote and on-site positions, providing representatives with scripts, tools, and guidelines to address customer needs and ensure satisfaction.
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Customer Service Representative Sykes jobs near you
Infographic showing various Customer Service Representative Sykes job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Mr Handyman

Pinecrest, FL • On-site

$18 - $23/hr

Other

Medical, PTO

Re-posted 12 days ago

Mr. Handyman rating

5.4

Company rating: 5.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

254th of 278 rated repair and maintenance companies

Job description

Customer Service Representative (CSR)
Join One of Miami's Highest-Rated Home Repair Companies!
Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.
If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.
Position Summary
As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.
This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.
Primary Responsibilities
Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary
Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate
Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks
Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects
Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency
Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred
Desired Traits
We're looking for someone who is:
  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality
What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment
Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?
Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.
Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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