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Customer Service Representative Sykes Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Customer Service Representative Sykes information

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$26

How much do customer service representative sykes jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative sykes in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative at Sykes?

Customer Service Representatives at Sykes are frontline professionals who assist customers by answering questions, resolving issues, and providing support via phone, email, or chat. They represent client companies from various industries and are trained to handle inquiries efficiently while maintaining a positive customer experience. Sykes, now part of Sitel Group, offers both remote and on-site positions, providing representatives with scripts, tools, and guidelines to address customer needs and ensure satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative at Sykes?

To thrive as a Customer Service Representative at Sykes, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer skills is essential. Patience, active listening, and a positive attitude help you stand out in handling diverse customer interactions. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and contributing to a positive company reputation.

What are some common challenges customer service representatives at Sykes face, and how are they supported in overcoming them?

Customer Service Representatives at Sykes often encounter challenges such as handling high call volumes, addressing diverse customer concerns, and adapting to rapidly changing procedures or products. To help overcome these challenges, Sykes provides comprehensive training, ongoing coaching, and access to knowledge bases or support tools. Team leads and supervisors are available to offer guidance, and there is a strong emphasis on collaboration, so representatives can share best practices and learn from each other. This supportive environment helps employees develop problem-solving skills and confidently address customer needs.

What is the difference between Customer Service Representative Sykes vs Customer Support Specialist?

AspectCustomer Service Representative SykesCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, remote or on-siteCall centers, technical support, or remote
Employer & Industry UsageMajorly in telecommunications, tech, and retailTech companies, software firms, and service providers

Customer Service Representative Sykes and Customer Support Specialist roles both involve assisting customers via phone or chat. While they share similar credentials and work environments, Customer Support Specialists often handle more technical or product-specific issues. Sykes representatives focus on general customer inquiries, whereas Support Specialists may require specialized knowledge. Both roles are vital in customer satisfaction and are commonly searched for in the customer service industry.

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Customer Service Representative Sykes jobs near you
Infographic showing various Customer Service Representative Sykes job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Technical Customer Service Representative

Foundever

Chavies, KY

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Technical Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers 
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  •  Drive customer satisfaction through voice, chat and email communication
  •  Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  •  100% paid training
  •  Dedicated time to skill development 
  •  Benefits including medical, dental, life, and vision insurance
  •  Employee Assistance Program (EAP)
  •  401k retirement plan with company match
  •  Employee discounts
  •  Referral bonuses
  •  Internal Mobility (84% of our managers are promoted within)
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.    

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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