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Customer Service Representative Coordinator Jobs

LB Capital Inc.

Customer Service Representative (CSR)

Pearl, MS · On-site

$13.75 - $18.75/hr

... coordination between our field technicians and clients. Your proficiency in ServiceTitan will be ... Prior experience as a Customer Service Representative or in a similar role, with a proven track ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Customer Service Representative Coordinator information

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How much do customer service representative coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service representative coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Coordinator vs Customer Service Representative?

AspectCustomer Service Representative CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; customer service certifications optional
Work EnvironmentSupervises and coordinates customer service teams, often in call centers or retail settingsHandles customer inquiries directly, working in call centers, retail, or online support
Employer UsageUsed by companies to denote a supervisory or coordinating role within customer service teamsCommonly used for frontline customer support roles
Comparison Search IntentUnderstanding supervisory or team coordination roles in customer serviceLooking for direct customer support roles

The Customer Service Representative Coordinator typically oversees and coordinates customer service teams, requiring some supervisory skills, while the Customer Service Representative focuses on directly assisting customers. Both roles share similar credentials and work environments but differ in responsibilities and scope.

Is remote customer service representative coordinator a stressful job?

A remote customer service representative coordinator role can be stressful due to managing customer issues, coordinating team activities, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the use of customer management software, which can contribute to workload and pressure levels.

What is a customer service representative coordinator?

A customer service representative coordinator is a role responsible for overseeing and supporting customer service teams, ensuring efficient communication and resolution of customer issues. They often handle scheduling, training, and performance monitoring, and may use customer relationship management (CRM) tools to improve service quality.

What is the role of a customer service representative coordinator?

A customer service representative coordinator oversees and manages customer service teams, ensuring efficient handling of customer inquiries and issues. They often coordinate schedules, provide training, and monitor performance to improve service quality, using tools like CRM software. Strong communication and leadership skills are essential for this role.

What cities are hiring for Customer Service Representative Coordinator jobs?

Cities with the most Customer Service Representative Coordinator job openings:

What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Customer Service Representative Coordinator jobs?

States with the most job openings for Customer Service Representative Coordinator jobs include:

Customer Service Representative Coordinator jobs near you

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Truchoice Roofing

Gambrills, MD • On-site

$15.50 - $21.25/hr

Other

Re-posted 16 days ago

Job description

Inside Sales Representative - ServiceTitan Expert

We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As an ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:

  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:

  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Apply