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Customer Service Representative Coordinator Jobs

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do customer service representative coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Coordinator vs Customer Service Representative?

AspectCustomer Service Representative CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; customer service certifications optional
Work EnvironmentSupervises and coordinates customer service teams, often in call centers or retail settingsHandles customer inquiries directly, working in call centers, retail, or online support
Employer UsageUsed by companies to denote a supervisory or coordinating role within customer service teamsCommonly used for frontline customer support roles
Comparison Search IntentUnderstanding supervisory or team coordination roles in customer serviceLooking for direct customer support roles

The Customer Service Representative Coordinator typically oversees and coordinates customer service teams, requiring some supervisory skills, while the Customer Service Representative focuses on directly assisting customers. Both roles share similar credentials and work environments but differ in responsibilities and scope.

Is remote customer service representative coordinator a stressful job?

A remote customer service representative coordinator role can be stressful due to managing customer issues, coordinating team activities, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the use of customer management software, which can contribute to workload and pressure levels.

What is a customer service representative coordinator?

A customer service representative coordinator is a role responsible for overseeing and supporting customer service teams, ensuring efficient communication and resolution of customer issues. They often handle scheduling, training, and performance monitoring, and may use customer relationship management (CRM) tools to improve service quality.

What is the role of a customer service representative coordinator?

A customer service representative coordinator oversees and manages customer service teams, ensuring efficient handling of customer inquiries and issues. They often coordinate schedules, provide training, and monitor performance to improve service quality, using tools like CRM software. Strong communication and leadership skills are essential for this role.

What cities are hiring for Customer Service Representative Coordinator jobs?

Cities with the most Customer Service Representative Coordinator job openings:

What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Customer Service Representative Coordinator jobs?

States with the most job openings for Customer Service Representative Coordinator jobs include:

Customer Service Representative Coordinator jobs near you

Customer Service Representative (CSR)

Mr. Handyman

Miami, FL • On-site

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 21 days ago

Job description

Customer Service Representative (CSR)
Join One of Miami's Highest-Rated Home Repair Companies!
Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.
If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.
Position Summary
As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.
This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.
Primary Responsibilities
Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits
We're looking for someone who is:
  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?
Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.
Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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