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Customer Service Manager Jobs in Santa Rosa, CA (NOW HIRING)

Fiesta Auto Insurance

Customer Service Representative

Napa, CA · On-site

$85K - $125K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Service Representative you will learn and quickly grow into an Insurance Agent ... Manage and generate company leads to build lasting client relationships Benefits: * Competitive ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, charter, maintenance, and sales from our fixed-based operator services across Canada ... Provide high standards service to customers in accordance with Skyservice Business Aviation ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, charter, maintenance, and sales from our fixed-based operator services across Canada ... Provide high standards service to customers in accordance with Skyservice Business Aviation ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, charter, maintenance, and sales from our fixed-based operator services across Canada ... Provide high standards service to customers in accordance with Skyservice Business Aviation ...

Chevron

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Home Depot

Customer Service/Sales

Santa Rosa, CA · On-site

$20 - $23/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Santa Rosa, CA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Chevron

Customer Service Representative

Petaluma, CA · On-site

$18.50 - $25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Petaluma, CA · On-site

$18.50 - $25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Santa Rosa, CA

Customer Service Manager information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA?

The most popular types of Customer Service jobs in Santa Rosa, CA are:

What are popular job titles related to Customer Service Manager jobs in Santa Rosa, CA?

For Customer Service Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Service Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Service Manager jobs?

Cities near Santa Rosa, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,411 per year, or $30.5 per hour.

Customer Service Representative

Chevron Stations Inc.

Petaluma, CA • On-site

$18.25 - $24.75/hr

Other

Medical

Posted 10 days ago

Chevron rating

6.1

Company rating: 6.1 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

69th of 86 rated oil and gas companies

Job description

About the Job
Chevron Stations Inc. is looking to hire a Customer Service Representative who will cook, cashier, and clean!
If you are interested in applying for this position, please submit your application directly through our website at chevronstations.com. Enter the city name in the "Where are you located?" search field, then click "Find Jobs."
Shifts: Full Time and Part Time available.
Location: Chevron Gas Station CSI #1775 | 1002 Lakeville Street | Petaluma CA, 94952.
Apply Now: If you are interested in applying for this position, please submit your application directly through our website at chevronstations.com. Enter the city name in the "Where are you located?" search field, then click "Find Jobs."
Benefits:
  • Full-time & Part-time shifts available.
  • Direct Deposit with competitive weekly pay.
  • Health & Wellness packages available for purchase.
  • Education reimbursement program.
  • Shift Differential Pay for select shifts and job titles.
  • Management Bonus Program.
  • Loyalty Service Time Program.
  • Commuter Benefit Program.
Job Expectations:
  • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
  • Maintain a neat appearance and good personal hygiene in compliance with CSI image standards.
  • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures.
  • Follow federal law and company standards on carding customers for all age-restricted products sold at the stations.
  • Work professionally with vendors and contractors.
  • Regular and punctual attendance is expected.
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during the cooking of KKC products.
Essential Functions:
  • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
  • Maintain cash drawer to be at or below the maximum level. Secure all funds in a safe and perform cashier reconciliation at the end of each shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
  • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
  • Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
  • Actively promote store specials and other marketing programs.
  • Cross-check price of delivered goods for accuracy.
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only).
  • May perform other duties as assigned by management.
Requirement/Qualifications:
  • Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
  • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
  • Strong attention to detail.
  • Ability to handle challenging situations professionally and exercise exceptional judgement.
  • Ability to work both independently and in team settings.
  • Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
  • Cooking/Restaurant experience preferred.
Physical Demands Include but are not limited to:
  • Ability to stand and walk for long periods of time on hard and uneven surfaces.
  • Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward, and if over 25 pounds.
  • Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
  • Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
  • Periodic exposure to all outdoor conditions during daylight hours.
  • Moderate exposure to walk-in coolers and freezers at 34°F or lower.
  • Frequent handwashing and attention to personal cleanliness standards.
  • Must be at least 18 years of age or older to work in California and Oregon locations.
  • Must be at least 21 years of age or older to work in Washington locations.
  • Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
  • Must be at least 21 years of age or older to work in Management positions.
  • Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
  • The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.

USA-based job position.
Visas will not be granted.
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.
If you are interested in applying for this position, please submit your application directly through our website at chevronstations.com. Enter the city name in the "Where are you located?" search field, then click "Find Jobs."

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About Chevron

Sourced by ZipRecruiter

Chevron is one of the world's leading integrated energy companies. We believe affordable, reliable and ever-cleaner energy is essential to achieving a more prosperous and sustainable world. Chevron produces crude oil and natural gas; manufactures transportation fuels, lubricants, petrochemicals and additives; and develops technologies that enhance our business and the industry. We are focused on lowering the carbon intensity in our operations and seeking to grow lower carbon businesses along with our traditional business lines. More information about Chevron is available at www.chevron.com.

Industry

Oil and coal products manufacturing, civic and social organizations and oil and gas extraction

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

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