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Customer Service Manager Jobs in Santa Rosa, CA (NOW HIRING)

Simply Solar

Solar Service Manager

Petaluma, CA · On-site

$60 - $75/hr

... manage technical and field support. * Promote a positive company image through service quality ... Draft, implement, and execute policies and procedures to ensure quality post-installation customer ...

Chevron

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Rohnert Park, CA · On-site

$17.75 - $24/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

Chevron

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow ... Provide exceptional guest service. Be courteous, always greet and thank all customers while making ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Santa Rosa, CA

Customer Service Manager information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA?

The most popular types of Customer Service jobs in Santa Rosa, CA are:

What are popular job titles related to Customer Service Manager jobs in Santa Rosa, CA?

For Customer Service Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Service Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Service Manager jobs?

Cities near Santa Rosa, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $63,411 per year, or $30.5 per hour.

Solar Service Manager

Simply Solar

Petaluma, CA • On-site

$60 - $75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

When you join the Simply Solar team, you join an amazing culture of people who care deeply about the work they do. You join an organization committed to empowering people to make positive, measurable changes in their personal lives and our communities.

We also offer competitive pay with excellent benefits, company trips/events, PTO, 401K, and more. Plus, we’re pet-friendly!

Join our team, and do work that matters! General Responsibilities:
  • Responsible for ensuring Simply Solar systems are operating and maintained as intended in a safe and efficient manner.
  • Coordinate and perform pre-energization, commissioning, warranty repairs, and manage technical and field support.
  • Promote a positive company image through service quality, professionalism, and a strong sense of urgency.
  • Recruit, train and manage departmental staff.
  • Provide constructive and timely performance evaluations.
  • Draft, implement, and execute policies and procedures to ensure quality post-installation customer service.
  • Establish service standards and requirements for the department.
  • Develop and implement methods to record, assess, and analyze client feedback.
  • Develop and implement training and quality assurance programs for the Client Service team.
  • Identify and recommend expansions to technology and equipment that may improve customer service and retention.
Daily Duties:
  • Oversee the daily workflow of the department, including scheduling and dispatching maintenance crew members.
  • Provide leadership to the Client Services Administrator and Maintenance crew members.
  • Act as a liaison between the Client Service Department and other divisions in the company.
  • Manage and maintain work schedule and three week look-ahead, providing frequent reports of job status to the Director of Operations.
  • Coordinate and/or respond to Service calls as dispatched.
  • Troubleshoot problems in photovoltaic inverters and monitoring.
  • Review project plans, specifications, and installation instructions to ensure that the project is built according to the approved design and specifications.
  • Coordinate additional help for field work as needed.
  • Track progress of cases and log communications with clients and manufacturers in CRM.
  • Work with OEMs to determine warranty status of installed equipment.
  • Fill out Service Work Orders to track travel, labor time, and materials used.
  • Other duties as assigned.
Requirements:
  • Strong understanding of grid-tied, off-grid and hybrid PV system design and installation, commissioning procedures, shut down/LOTO procedures, programming, troubleshooting, monitoring, and repair.
  • Excellent interpersonal skills and strong attention to detail.
  • Excellent critical thinking and organizational skills.
  • 1+ year minimum experience in solar industry
  • Bachelor’s degree in engineering or related field preferred.
  • Industrial communications and networking knowledge, including wired and wireless networks and system topologies.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Proficient with GSuite, Salesforce and related software.
  • This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, and copiers.
  • Must be able to remain in a stationary position and operate a computer for long periods of time.
  • Must be able to transport materials and equipment to complete assigned job tasks: up to 50 pounds individually, and up to 100 pounds with assistance
Compensation:
  • 60,000 - $75,000 per year
  • Full medical/dental/vision benefits + 401k

Internal Operations - Project Management

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