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Customer Service Manager Jobs in Rome, GA (NOW HIRING)

Customer Service Representative

Adairsville, GA · On-site

$13.75 - $18.75/hr

Reporting to our Indoor Customer Service Manager. Tarkett Sports Indoor is part of Tarkett Sports. Born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo ...

Customer Service

Rome, GA · On-site

$12.50 - $17/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...

Customer Service

Adairsville, GA · On-site

$14.50 - $19.25/hr

So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ... Crew and Managers to meet daily goals and have fun • Keep the restaurant looking fantastic All ...

Customer Service

Cartersville, GA · On-site

$15.25 - $20/hr

So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ... Crew and Managers to meet daily goals and have fun • Keep the restaurant looking fantastic All ...

Customer Service

Rome, GA

$12.50 - $17/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...

What You'll Be Doing As a Customer Service Specialist , you'll play a critical role in delivering a ... Customer Experience & Order Management * Own customer orders end‑to‑end, ensuring accuracy ...

Job Title: Customer Service Officer Industry: Specialty Coatings / Manufacturing / Chemicals ... Enter, review, and manage customer orders in SAP with a strong focus on accuracy and timely ...

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Our Customer Care management team is caring, supportive and dedicated to your success! Primary responsibilities: * Handle customer inquiries via email and process orders with exceptional service.

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Our Customer Care management team is caring, supportive and dedicated to your success! Primary responsibilities: * Handle customer inquiries via email and process orders with exceptional service.

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Our Customer Care management team is caring, supportive and dedicated to your success! Primary responsibilities: * Handle customer inquiries via email and process orders with exceptional service.

Showing results 21-40

Customer Service Manager information

See Rome, GA salary details

$24.5K

$58K

$101K

How much do customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service manager in Rome, GA is $58,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service jobs in Rome, GA?

The most popular types of Customer Service jobs in Rome, GA are:

What are popular job titles related to Customer Service Manager jobs in Rome, GA?

For Customer Service Manager jobs in Rome, GA, the most frequently searched job titles are:

What cities near Rome, GA are hiring for Customer Service Manager jobs?

Cities near Rome, GA with the most Customer Service Manager job openings:

Infographic showing various Customer Service Manager job openings in Rome, GA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,025 per year, or $27.9 per hour.

Customer Service Representative

Adairsville, GA • On-site

Tarkett
Manufacturing • 10K+ employees

$13.75 - $18.75/hr

Full-time

Retirement

Posted 9 days ago


Tarkett rating

6.7

Company rating: 6.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz


Job description

Champion Your Future with Tarkett Sports and Tarkett Sports Indoor. Build your career with a world leader in sports construction and surfacing.
We are seeking a Customer Service Representative, to support our team at Tarkett Sports Indoor, a leader in sports and fitness flooring solutions, offering premium surfaces for gymnasiums, weight rooms, fitness studios, multipurpose spaces, and more. With a commitment to sustainability and customer-centric design, Tarkett Sports Indoor delivers solutions that meet the demands of modern athletes while reducing environmental impact. ) The Customer Service Representative (CSR) serves as a primary point of contact for assigned customers, Regional Sales Managers, suppliers, and internal departments. This role is responsible for accurately processing customer orders, coordinating shipments, managing customer communication, supporting freight and inventory needs, and helping resolve order-related issues. The CSR plays an important role in providing a positive customer experience from order entry through final delivery.

The Customer Service Representative will be working from our Adairsville, GA office . Reporting to our Indoor Customer Service Manager.

Tarkett Sports Indoor is part of Tarkett Sports. Born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility owners-pioneering innovations that have reshaped entire industries.

Our team is made up of the most experienced and knowledgeable experts in the field.

From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose.

Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations - highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs.

Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue.

What you'll do:

  • Process customer orders accurately through ERP and customer portals, ensuring pricing, quantities, shipping details, and delivery requirements are correct.

  • Serve as the primary point of contact for assigned accounts, responding to inquiries regarding orders, product availability, pricing, and deliveries.

  • Monitor open orders, communicate status updates, and coordinate order changes, cancellations, and revisions.

  • Verify inventory availability, reserve materials as required, and support customers with product and stock-related inquiries.

  • Coordinate freight quotes, shipment scheduling, delivery requirements, tracking, and transportation-related issues.

  • Manage freight claims, damages, shortages, returns, and replacement orders, ensuring documentation is complete and issues are resolved promptly.

  • Maintain accurate customer, order, shipment, and claim records while supporting invoicing, reporting, and departmental administrative activities.

  • Collaborate with Sales, Logistics, Operations, Finance, Supply Chain, and Project Management teams to ensure exceptional customer service and efficient order fulfillment.

  • Support customer onboarding, system updates, process improvements, and departmental initiatives as required.

What you need for success:

  • 3+ years of experience in customer service, order management, logistics, supply chain, or manufacturing support experience preferred.

  • Experience with ERP systems, Excel, customer portals, or order-management software preferred.

  • Manufacturing, flooring, building-material, or construction-related experience is a plus.

  • Strong communication, problem solving skills.

  • Strong organizational, time-management, and multitasking abilities.

  • Customer-focused approach with strong problem-solving skills. Ability to prioritize responsibilities in a fast-paced environment.

  • Ability to work independently while collaborating across departments.

  • Knowledge of freight, transportation, inventory, or supply-chain processes is helpful.

What you can expect:

  • A culture built on teamwork, respect, and entrepreneurial spirit

  • Leadership that invests in your growth and career development

  • Opportunities to take on new challenges, cross-train, and expand your skillset

  • Recognition and rewards for your contributions and achievements

  • A fast-paced, sports-driven environment where your work makes an impact

Sounds like your kind of team?

If you're ready to bring your passion and talent to a company that champions your future, we want to hear from you. Apply now and start your next chapter with a company that plays to win!

What We Offer

  • Hybrid work option*

  • Benefits that go beyond the basics

  • Matching contribution retirement savings plan

  • Learning & development program

  • EAP program + family

  • Generous holiday schedule available

*If applicable

Responsible Manufacturing - Protecting Our Planet for the Future

  • EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence.

  • Goal Zero - commitment to diverting job site and manufacturing waste from landfill.

  • Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety).

  • Leading recycling and material regeneration through two owned and operated facilities.

Who We Are:

Tarkett Sports is a world leader in sports construction and surfacing, providing architectural design, full-scope construction services, and a comprehensive portfolio of industry-leading sports surfacing solutions.

Trusted by leading programs at every level, we're proud to deliver a seamless turnkey experience for our clients.

  • Over 80,000 Installations Worldwide

  • Over 25 Years of Experience

  • Collection of Leading Solutions

  • One Answer for Your entire Facility

https://tarkettsports.com/en-na

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.


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