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Customer Service Manager Jobs in Rome, GA (NOW HIRING)

Arrow Exterminators

Service Manager

Dalton, GA · On-site

$55K/yr

Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values Our Service Managers enjoy a company vehicle and other benefits including ...

Pizza Hut

Customer Service

Rome, GA · On-site

$12.50 - $17/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Arnold Family of Restaurants, LLC

Customer Service

Rome, GA

$12.50 - $17/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...

McDonald's

Customer Service

Adairsville, GA · On-site

$14.50 - $19.25/hr

So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ... Crew and Managers to meet daily goals and have fun • Keep the restaurant looking fantastic All ...

Techniplas

Customer Service Specialist

Dalton, GA · On-site

$15 - $20/hr

The customer service specialist will strive to ensure customer satisfaction is achieved and assist ... Manage all aspects of the order cycle such as: PO review for accuracy, order entry, confirmation ...

New

Techniplas

Customer Service Specialist

Dalton, GA

$15 - $20/hr

The customer service specialist will strive to ensure customer satisfaction is achieved and assist ... Manage all aspects of the order cycle such as:PO review for accuracy, order entry, confirmation ...

New

Variety Stores LLC

Customer Service Associate

Dallas, GA

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Big Lots

Customer Service Associate

Dallas, GA · On-site

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Big Lots

Customer Service Associate

Dallas, GA

$13 - $18/hr

Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...

Carmax

Customer Service - Collections

Cartersville, GA · On-site

$15.25 - $20/hr

Exceptional customer service is at the heart of everything we do and drives CarMax to be industry ... management options all while annotating accounts in inter-company systems to document all ...

Home Depot

Customer Service/Sales

Calhoun, GA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Cartersville, GA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Calhoun, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Rome, GA

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Cedartown, GA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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Customer Service Manager information

See Rome, GA salary details

$24.5K

$58K

$101K

How much do customer service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service manager in Rome, GA is $58,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rome, GA? The most popular types of Customer Service jobs in Rome, GA are:
What job categories do people searching Customer Service Manager jobs in Rome, GA look for? The top searched job categories for Customer Service Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Customer Service Manager jobs? Cities near Rome, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Service Manager

Service Manager

Arrow Exterminators

Dalton, GA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Arrow Exterminators rating

7.6

Company rating: 7.6 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

5th of 31 rated pest control companies

Job description

Service Manager
Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values
Our Service Managers enjoy a company vehicle and other benefits including:
  • generous time off,
  • 11 paid holidays,
  • 401(k) with company match, Roth IRA,
  • medical, dental and vision insurance,
  • high deductible HSA,
  • telemedicine,
  • disability, cancer, and accident insurance.
  • health & wellness suite
  • company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS
We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A SERVICE MANAGER
As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.
Minimum Qualifications:
  • Industry experience (preferred)
  • Demonstrated leadership abilities
  • Effective verbal and written communication
  • Conflict resolution
  • Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
  • Proven track record in achieving sales results
  • Proven ability to multitask
  • Strong organizational skills
  • Basic math skills
  • Ability to pass any state regulatory agency required licensing/certification exams
  • Able to work a 40-hour (minimum) work week,
  • Accessible after hours (including weekends/holidays)
  • Possess current Driver's License
  • Meets company driving standards
  • High school degree or equivalency, college preferred

ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! #ArrowExterminators
We are an Equal Opportunity Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.

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