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Customer Service Officer

Location: Calhoun, GA (Onsite)

Industry: Specialty Coatings / Manufacturing

Employment Type: Direct Hire

Compensation: $25.00–$26.00/hour

Schedule: Part-Time, Monday–Friday (8:00 AM–2:00 PM, up to 29 hours/week)

Benefits: Comprehensive benefits package including medical, dental, vision, disability coverage, 401(k) with company match, annual bonus opportunity, unlimited PTO after eligibility, and additional employee incentive programs.

About the Opportunity:

A global manufacturing organization is seeking a Customer Service Officer to join its customer operations team supporting a diverse portfolio of commercial customers. This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced manufacturing environment and enjoys building long-term customer relationships.

In this role, you'll serve as the primary point of contact for customers, managing the entire order lifecycle from order entry through delivery while ensuring an exceptional customer experience. You'll work closely with internal teams to resolve issues, coordinate logistics, communicate order updates, and provide proactive support that strengthens customer relationships.

The ideal candidate is customer-focused, solutions-oriented, and confident handling challenging conversations while maintaining a professional, service-first approach.

Responsibilities:

• Process and manage customer orders from entry through fulfillment.
• Review orders for accuracy and coordinate shipment readiness.
• Proactively communicate order updates, delays, and delivery changes to customers.
• Build and maintain strong relationships with repeat customers.
• Resolve customer inquiries, complaints, and order-related issues professionally.
• Coordinate deliveries with customers, carriers, sales teams, and warehouse personnel.
• Maintain customer pricing files and account information.
• Process daily billing activities, debits, and credits.
• Generate order, billing, and customer service reports.
• Collaborate cross-functionally to ensure a seamless customer experience.
• Utilize SAP and Microsoft Office to manage customer information and order activity.

Qualifications:

• 3+ years of customer service, customer operations, inside sales, or order management experience.
• Previous experience in a manufacturing, industrial, chemical, distribution, or related environment preferred.
• High school diploma or equivalent required.
• Experience using SAP is required.
• Proficiency with Microsoft Office Suite.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling customer escalations with professionalism and urgency.

Preferred Background:

• Customer Service Representative
• Customer Service Coordinator
• Customer Operations Specialist
• Order Management Specialist
• Inside Sales Representative
• Customer Account Coordinator
• Sales Support Specialist
• Order Entry Specialist

Additional Details:

• Fully onsite position located in Calhoun, GA.
• Direct hire opportunity with long-term career potential.
• Monday–Friday schedule with no weekends.
• Highly visible customer-facing role supporting commercial accounts.
• Collaborative manufacturing environment with strong cross-functional teamwork.
• Two-step interview process consisting of a virtual interview followed by an onsite meeting.

Why Apply?

• Join a globally recognized leader in specialty manufacturing and innovative materials.
• Build long-term relationships with commercial customers in a high-impact role.
• Stable direct hire opportunity with consistent weekday hours.
• Collaborative team environment with opportunities to expand your customer operations experience.
• Competitive hourly compensation and long-term career growth potential.
• Make a direct impact by delivering exceptional customer service and operational support.

Equal Opportunity Employer

We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations are available upon request.