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Customer Service Assistant Jobs in Rome, GA (NOW HIRING)

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Customer Service Representative

Cartersville, GA · On-site

$14.25 - $19.25/hr

Maintain sales and customer service reports and files. * Assist Sales Team as necessary. * Assist in other duties and projects as assigned. * Take functional guidance from the Sales Coordinator.

PPC Flex

Customer Service Specialist

Rome, GA · On-site

$20 - $27/hr

What You'll Be Doing As a Customer Service Specialist , you'll play a critical role in delivering a ... Create custom reports, spreadsheets, SOPs, and training materials * Assist Sales with onboarding ...

Posted today

Citi Trends

Assistant Manager

Rome, GA · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Dollartree

Customer Service Associate I

Cedartown, GA · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Calhoun, GA · On-site

$12.75 - $17.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

La Fayette, GA · On-site

$12.25 - $17/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rockmart, GA · On-site

$13 - $17.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Lindale, GA · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Summerville, GA · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Calhoun, GA · On-site

$12.75 - $17.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Rome, GA

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Chickamauga, GA · On-site

$10.75 - $15/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Summerville, GA · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rome, GA · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Rome, GA salary details

$11

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$28

How much do customer service assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service assistant in Rome, GA is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Rome, GA?

The most popular types of Customer Service jobs in Rome, GA are:

What are popular job titles related to Customer Service Assistant jobs in Rome, GA?

For Customer Service Assistant jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Rome, GA look for?

The top searched job categories for Customer Service Assistant jobs in Rome, GA are:

What cities near Rome, GA are hiring for Customer Service Assistant jobs?

Cities near Rome, GA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,670 per year, or $20 per hour.

Customer Service Representative / Administrative Assistant

IPME Corp

Cartersville, GA

$15 - $18/hr

Full-time

Posted 3 days ago

New

Job description

Position Summary

The Customer Service Representative / Administrative Assistant is responsible for delivering professional, courteous service to TruAxis customers while providing day-to-day administrative and operational support to the office. This role serves as a primary point of contact for customer inquiries and is also responsible for maintaining accurate records, supporting office operations, and ensuring a clean, organized work environment.


Essential Duties and Responsibilities

The following duties are representative of the work performed in this position. Other duties may be assigned.


  1. Customer Communication: Answer all inbound phone calls promptly and professionally; greet walk-in customers and respond to email inquiries in a courteous and timely manner.

  2. Issue Resolution: Listen to customer concerns, identify needs, provide accurate information, and resolve complaints efficiently; escalate complex issues to a supervisor as needed.

  3. Record Maintenance: Document all customer interactions and transactions accurately in company systems; update account information and maintain organized, up-to-date records.

  4. Administrative Operations: Perform general clerical duties including data entry, filing, photocopying, scanning, and maintaining organized records both digitally and in hard copy.

  5. Correspondence: Draft, proofread, format, and distribute professional written communications including emails, letters, and memos as directed.

  6. Supply Management: Monitor office supply inventory and coordinate reorders as needed to ensure the office remains fully stocked and operational.

  7. Office Cleanliness: Maintain a clean, organized, and professional office environment on a daily basis, including workstations, common areas, and the restroom.

  8. Team Support: Assist management and team members with day-to-day operational tasks, special projects, and other duties as assigned.

Minimum Qualifications

  • High school diploma or GED equivalent required; associate's degree or administrative coursework a plus
  • Excellent telephone etiquette and verbal communication skills; must be able to speak clearly, professionally, and courteously with customers at all times
  • Strong written communication skills; ability to compose accurate and professional correspondence
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook); able to produce documents, manage email, and navigate standard office software
  • Strong organizational skills and attention to detail; accuracy in data entry and record keeping is essential
  • Ability to multitask and manage competing priorities effectively in a fast-paced environment
  • Professional, patient, and courteous demeanor; able to remain calm and positive under pressure
  • Reliable, punctual, and self-motivated with consistent attendance
  • Prior customer service, reception, or administrative office experience preferred; will train the right candidate

Physical Requirements

This position requires prolonged periods of sitting and working on a computer and telephone. Must be able to occasionally lift and carry up to 20 lbs. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

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