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Customer Service Manager Jobs in Bothell, WA (NOW HIRING)

EquipmentShare

Service Manager

Seattle, WA · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Seattle, WA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

New

EquipmentShare

Service Manager

Seattle, WA · On-site

$75K - $105K/yr

We're hiring a Service Manager at our rental facility in Seattle, WA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

New

Sunbelt Rentals

Service Manager

Everett, WA · On-site

$74K - $88K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Bothell, WA

Customer Service Manager information

See Bothell, WA salary details

$27.4K

$64.8K

$112.9K

How much do customer service manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer service manager in Bothell, WA is $64,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Bothell, WA? The most popular types of Customer Service jobs in Bothell, WA are:
What are popular job titles related to Customer Service Manager jobs in Bothell, WA? For Customer Service Manager jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Bothell, WA look for? The top searched job categories for Customer Service Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Service Manager jobs? Cities near Bothell, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Bothell, WA as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,836 per year, or $31.2 per hour.

Service Manager

JAGUAR LAND ROVER BELLEVUE

Bellevue, WA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Fields Land Rover of Bellevue is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment!  Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.    https://fieldsautogroup.hireology.careers/ 

We’re looking for a high-level Service Manager who leads with confidence, builds trust with customers and employees alike, and drives a department that people want to be part of. This is an opportunity to lead a respected team inside a dealership known for doing things the right way.

Responsibilities

  • Deliver an exceptional customer experience that creates long-term loyalty through prompt, professional, and personalized service
  • Serve as the key liaison between technicians and customers, ensuring clear communication and a seamless service process
  • Take full ownership of the customer journey — from initial contact through vehicle delivery — ensuring every interaction leaves a lasting positive impression
  • Lead, mentor, and develop a high-performing team of technicians and service advisors through coaching, accountability, and support
  • Recruit, interview, hire, and retain top industry talent that aligns with our culture and standards
    Strategically distribute work between technicians to maximize efficiency, productivity, and workflow
  • Prioritize repair orders and required services while maintaining quality, urgency, and operational excellence
  • Provide concierge-level support for all owner inquiries, whether by phone or in person, ensuring every customer feels valued and taken care of
  • Build strong, lasting relationships with customers that drive repeat business and referrals
    Foster a culture that attracts top professionals in the industry — a department people are proud to join and stay with

 

Qualifications

  • Minimum 4 years of automotive Service Management experience
  • Strong technical automotive knowledge with the ability to effectively lead technicians and advisors
  • Proven success managing, motivating, and retaining high-performing teams
  • Reynolds & Reynolds experience preferred
  • Previous dealership experience strongly preferred
  • Highly organized with excellent communication and leadership skills

What We Offer

  • A professional reputation built on integrity, accountability, and results
  • A leadership style that creates trust, elevates culture, and inspires teams to perform at a high level
  • Industry-respected reputation and leadership
    Strong culture with high employee retention
  • Opportunity to lead an established, successful service department
    Team-oriented environment focused on excellence and growth
    A workplace where high performers are recognized, supported, and given the tools to succeed

Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.

Apply