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Virtual Customer Service Jobs in Bothell, WA (NOW HIRING)

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Virtual Customer Service information

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How much do virtual customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual customer service in Bothell, WA is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Bothell, WA?

The most popular types of Customer Service jobs in Bothell, WA are:

What are popular job titles related to Virtual Customer Service jobs in Bothell, WA?

For Virtual Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Bothell, WA look for?

The top searched job categories for Virtual Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Virtual Customer Service jobs?

Cities near Bothell, WA with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Bothell, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $39,497 per year, or $19 per hour.

Customer Care Representative

Spartan Investment Group

Lake Stevens, WA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Care Representative

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business. We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

The mission of the Customer Care Representative is to deliver an exceptional virtual customer experience while driving sales, occupancy, and revenue growth across our portfolio of self-storage facilities. Leveraging StoreEase's Virtual Management Operating System (VMOS) and CRM technology, this role guides customers from initial inquiry through move-in, builds lasting customer relationships, and supports efficient virtual operations that contribute to the success of each property.

Competencies

  • Customer Relationship Management – Builds trust quickly through active listening, empathy, and clear communication, creating positive customer experiences that inspire confidence and loyalty.
  • Sales Orientation – Motivated by achieving goals, confidently identifies customer needs, overcomes objections, and creates value through consultative selling.
  • Problem-Solving – Quickly assesses situations, handles objections, and adapts solutions to resolve customer concerns.
  • Technical Proficiency – Quickly adopts new technology, navigates CRM and property management tools with ease, and ensures data accuracy.
  • Organizational Effectiveness – Manages priorities and high call volumes efficiently, staying consistent and reliable in meeting commitments and deadlines.
  • Adaptability – Adjusts quickly to changing priorities, new technology, and evolving customer needs while maintaining high performance.

Qualifications

  • 2+ years of experience in sales, call center, or customer service roles.
  • Proficiency with CRM systems' prior experience with StorEdge or VMOS a plus.
  • Prior experience in self-storage or property management preferred.
  • High school diploma or equivalent required; college coursework in business or related field preferred.

Compensation & Benefits

  • Competitive Full Time Hourly Rate: $23 - $25 per hour.
  • Monthly bonus opportunities.
  • Employee discounts.
  • Comprehensive benefits including 401k with company matching.
  • Company paid health, vision, dental, short-term disability, and life insurance.
  • Paid time off.

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