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Virtual Customer Service Jobs in Seattle, WA (NOW HIRING)

Kensoft, Inc

Customer Service

Seattle, WA

$15 - $28/hr

Kensoft is looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This is an excellent opportunity for candidates who are eager to start their ...

Posted today

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Johnson Service Group

Be Seen First

Customer Service Representative

Federal Way, WA · On-site

$21 - $22/hr

Johnson Service Group is looking for a Customer Service Rep with 1-4 years' experience working in an Aerospace environment, This a Contract-Direct job in WA state. Pay Rate: $22.00 HR Position ...

Posted today

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.50 - $23.75/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

T&A Supply Company

Customer Service Representative

Kent, WA · On-site

$18.25 - $25/hr

We're excited to welcome a new Customer Service Representative to our team! If you're looking for a ... Medical Insurance- Open Access Network plan through Cigna, includes Virtual Care and a Health ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.50 - $23.75/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Florida Tile

Customer Service

Kent, WA

$17.75 - $24.25/hr

This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the ...

Florida Tile, Inc.

Customer Service

Kent, WA · On-site

$17.75 - $24.25/hr

This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the ...

Florida Tile

Customer Service

Kent, WA · On-site

$18.25 - $25/hr

Participates in the shipping of company goods to various customers. * Verifies accuracy of shipments. * Processes paperwork and signatures of shipments. * Operates forklift, and tasks assigned in a ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Seattle, WA

Virtual Customer Service information

See Seattle, WA salary details

$11

$19

$29

How much do virtual customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual customer service in Seattle, WA is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Seattle, WA? The most popular types of Customer Service jobs in Seattle, WA are:
What are popular job titles related to Virtual Customer Service jobs in Seattle, WA? For Virtual Customer Service jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Seattle, WA look for? The top searched job categories for Virtual Customer Service jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Virtual Customer Service jobs? Cities near Seattle, WA with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,208 per year, or $19.3 per hour.

Customer Service Representative

Murray's Group - CARSTAR/Fix

Tacoma, WA • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 hours ago

Posted today

Job description

Customer Service Representative - This is an on site position

Murray's Collision Group  |  Tacoma, WA  |  Full-Time


What We Offer

  • Hourly pay: $22.00 to $24.00 based on experience and qualifications
  • Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 3:00 p.m.
  • No weekends
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays


About This Opportunity

Murray's Collision Group has been part of the Puget Sound community since 1984. We are a family-owned company with multiple shop locations across the greater Seattle area, known for quality repairs, a great team culture, and taking care of our people.


This is a centralized phone and virtual CSR role based in Tacoma, supporting customers across multiple shop locations. You will be the first voice our customers hear, guiding them through the repair process from first contact to vehicle pickup. If you are organized, a strong communicator, and thrive in a fast-paced office environment, we want to hear from you.


What You'll Do

  • Answer all incoming calls politely and professionally, representing multiple shop locations
  • Work alongside AI-supported call and communication tools to manage a high volume of customer contacts and ensure no inquiry is missed
  • Schedule estimate appointments and customer drop-off dates and create repair orders
  • Explain the repair process to customers including insurance claims, payment procedures, rental information, and repair timelines
  • Confirm vehicle drop-off details in advance and inform customers that photos and a check-in form will be completed for all unrelated damage
  • Call on DRP assignments in a timely manner
  • Attend daily release meetings (virtual as needed) and provide customers with repair status updates via text, email, or phone
  • Coordinate payment collection and confirm all monies are received prior to vehicle release
  • Prepare final billing and warranty documentation and explain warranty terms to customers
  • Capture customer reviews on Google
  • Send pre-check-in forms
  • Provide general administrative support to assigned shop locations


What We're Looking For

  • 1 to 2 years of customer service experience, preferably in a phone-based or multi-line environment
  • Excellent communication and problem-solving skills with a friendly, professional phone presence
  • Comfortable working with AI-supported call and communication tools
  • Highly organized with the ability to manage multiple tasks across several locations simultaneously
  • Proficient with Microsoft Office and point-of-sale or management systems
  • Strong attention to detail and ability to follow through on commitments
  • Able to work well with others and receive direction in a team environment


Murray's Collision Group is an equal opportunity employer. In compliance with Washington State law (RCW 49.58), the pay range for this position is $22.00 to $24.00 per hour. Actual compensation is based on experience and qualifications.


Keywords: customer service representative, CSR, auto body receptionist, collision repair, phone support, multi-line phones, DRP, CCC ONE, repair order, Tacoma, South Sound, virtual CSR, centralized customer service, auto body office