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Virtual Customer Service Jobs in Bothell, WA (NOW HIRING)

SBM Management Services

Customer Service Rep

Seattle, WA · On-site

$21.70/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job ...

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Virtual Customer Service information

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$11

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How much do virtual customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual customer service in Bothell, WA is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Bothell, WA?

The most popular types of Customer Service jobs in Bothell, WA are:

What are popular job titles related to Virtual Customer Service jobs in Bothell, WA?

For Virtual Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Bothell, WA look for?

The top searched job categories for Virtual Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Virtual Customer Service jobs?

Cities near Bothell, WA with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,497 per year, or $19 per hour.

Customer Service Rep.

Mountlake Terrace, WA • On-site

Fischer Services
See more jobs at Fischer Servicesexternal

$27 - $32/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Answer inbound customer calls with professionalism, empathy, and urgency.

  • Make outbound calls to customers regarding scheduling, follow-up, and service needs.

  • Schedule appointments, coordinate technician calendars, and dispatch technicians.

Job description


 

Customer Service Representative (CSR)

Fischer Services | Join a Team That Truly Cares

At Fischer Services, we know that when a customer calls us, it's usually because something isn't working the way it should. Their plumbing is leaking, their heating system stopped working, their electrical issue can't wait, or they simply need help from someone they can trust.

That's why we're looking for more than just a Customer Service Representative.

We're looking for someone who genuinely cares about people.

Someone who can bring calm to a stressful situation, listen with empathy, and make customers feel confident that they've called the right company.

If you're someone who loves helping others, thrives in a fast-paced environment, and enjoys being the friendly voice that keeps everything moving, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you'll serve as the first point of contact for our customers and play a critical role in creating an exceptional customer experience.

Responsibilities include:

  • Answering inbound customer calls with professionalism, empathy, and urgency
  • Making outbound calls to customers regarding scheduling, follow-up, and service needs
  • Scheduling appointments and coordinating technician calendars
  • Dispatching technicians and managing daily route adjustments
  • Providing updates and communication between customers and field teams
  • Assisting with administrative and clerical tasks as needed
  • Maintaining accurate customer records and documentation
  • Supporting multiple departments while keeping customer satisfaction top of mind
  • Helping ensure every customer interaction reflects our commitment to service excellence

What Makes Someone Successful in This Role?

We're looking for people who naturally:

  • Enjoy helping others
  • Stay calm under pressure
  • Communicate clearly and professionally
  • Show empathy and compassion
  • Pay attention to details
  • Thrive in a busy, team-oriented environment
  • Adapt quickly when priorities change
  • Take ownership and follow through

You don't have to know everything about plumbing, heating, electrical, or restoration services—we can teach that. We can't teach a genuine desire to help people.

Preferred Qualifications

  • Previous customer service, call center, dispatching, scheduling, or administrative experience
  • Strong phone and communication skills
  • Comfortable using computers and multiple software programs simultaneously; experience with Service Titan preferred 
  • Excellent organizational and multitasking abilities
  • Experience in home services, construction, trades, or service industries is a plus
  • Positive attitude and willingness to learn

Why Fischer Services?

We believe great customer service starts with great people.

When you join Fischer Services, you'll become part of a team that supports one another, celebrates wins together, and takes pride in helping customers through some of their most stressful moments.

We offer:

  • Competitive pay
  • Medical, dental, and vision benefits
  • Paid time off and paid holidays
  • 401(k) with company match
  • Career growth opportunities
  • Ongoing training and development
  • A supportive, family-oriented culture
  • A fast-paced environment where no two days are the same

The Opportunity

If you're looking for a position where you can make a real difference, build meaningful customer relationships, and be part of a team that genuinely cares about people, we'd love to hear from you.

Come be the voice that helps customers feel taken care of when they need it most.

Fischer Services is an Equal Opportunity Employer and values diversity in the workplace.