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Virtual Customer Service Jobs in Bothell, WA (NOW HIRING)

Mr Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative - Community-Focused Home Services Company About Us We're a locally owned and community-minded home services company serving families and businesses across northern ...

Walgreens

Customer Service Associate

Issaquah, WA · On-site

$16.75 - $23/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

HMG Careers

Remote Customer Service and Sales

Redmond, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Walgreens

Customer Service Associate

Bainbridge Island, WA

$16.50 - $22.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Mr.Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative - Community-Focused Home Services Company About Us We're a locally owned and community-minded home services company serving families and businesses across northern ...

HMG Careers

Remote Customer Service and Sales

Everett, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Bellevue, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Raising Cane's

Customer Service Associate

Lynnwood, WA · On-site

$17.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Lynnwood, WA

$17.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Walgreens

Customer Service Associate

Bellevue, WA · On-site

$16.25 - $22.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Sixt

Customer Service Agent

Seatac, WA

$17.25 - $23.25/hr

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and ...

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See Bothell, WA salary details

$11

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$29

How much do virtual customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual customer service in Bothell, WA is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is a Virtual Customer Service job?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the key skills and qualifications needed to thrive in the Virtual Customer Service position, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

What is a typical workday like for a Virtual Customer Service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.
More about Virtual Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Bothell, WA? The most popular types of Customer Service jobs in Bothell, WA are:
What are popular job titles related to Virtual Customer Service jobs in Bothell, WA? For Virtual Customer Service jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Bothell, WA look for? The top searched job categories for Virtual Customer Service jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Virtual Customer Service jobs? Cities near Bothell, WA with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Ballard Natural Gas

Lynnwood, WA • On-site

$25 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Customer Service Representative

Ballard Natural Gas is a family-owned HVAC business proudly serving residents and businesses of the Greater Seattle area since 1993. We pride ourselves on building a rewarding work environment for our staff and continuously show our appreciation for their dedication and hard work. We have assembled a dynamic and knowledgeable team that genuinely enjoys coming to work each day to support each other and our customers. We are currently looking for like-minded, dynamic individuals to join our growing team.

This role is ideal for someone who thrives on helping people, enjoys problem-solving, and takes pride in being highly organized and dependable while supporting a team-oriented, customer-focused HVAC service operation.

Pay Scale: $25.00 - $29.00 per/hr + SPIFFs and commissions

Why You'll Love Working at Ballard Natural Gas:

  • Full Benefits Package:
    • 100% of employee premiums for medical, dental, vision, and prescription coverage.
    • 50% coverage for family member premiums.
  • Generous Paid Time Off:
    • 7 paid holidays per year.
    • Paid Vacation: 1 week of vacation in the first year of service, 2 weeks of vacation after 2-4 years of service, and 3 weeks after 5 years.
    • Sick time accrual: 1 hour per 40 hours worked.
  • Retirement Plan: Safe Harbor 401(k) with company match to help you plan for your future.
  • Opportunity for Growth: We believe in promoting from within and providing ongoing development to help you advance your career.

Our Values:

  • Our clients' needs are our top priority
  • We will treat our team members like family
  • Quality and customer service will drive all of our decisions
  • If it's not right for our clients then it's not right for us

If this sounds like the type of company you want to work for in a position that will challenge you to grow professionally then we'd like to hear from you!

Primary Job Function: The Customer Service Representative (CSR) serves as the first point of contact for customers, playing a critical role in delivering a positive customer experience while supporting daily service operations. The CSR helps drive efficiency and revenue by prioritizing calls, coordinating schedules, and capturing detailed customer information to ensure technicians are fully prepared for each job. Success in this role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced, high-volume environment.

Work Hours: 7:30 am to 4:30 pm, Monday through Friday, some overtime

Required Qualifications:

  • 3+ years experience in customer service contact centers
  • Proven track record of effectively handling a large volume of inbound and outbound calls
  • Strong Communication and People Skills
  • Expert ability at converting incoming customer calls into booked service appointments
  • Experience in offering membership-based services
  • Expert ability to respond to customer requests and resolving issues while promoting the brand
  • Proficiency in Microsoft Office & Web-Based Software Navigation
  • Focused attention to detail

What You'll Do

  • Handle a high volume of inbound and outbound calls daily
  • Convert incoming calls into booked service appointments
  • Proactively make outbound calls to drive revenue opportunities (maintenance, memberships, follow-ups, unsold estimates)
  • Provide exceptional customer service while identifying additional needs
  • Accurately capture customer details to ensure technicians are set up for success
  • Coordinate scheduling and prioritize calls based on urgency and revenue impact
  • Support dispatch and field teams to maximize efficiency and job completion


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