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Customer Service Manager Jobs in Addison, TX (NOW HIRING)

WebTPA

Manager of Customer Service

Irving, TX

The Customer Service Manager is accountable for achieving business results through the application of effective leadership and management processes with a special emphasis and focus to assigned ...

ASCO Equipment

Service Manager

Dallas, TX

Service Manager DFW Area - Management / Full-Time / On-Site At ASCO, our motto is "We're On It ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

Guidewell

Manager of Customer Service

Irving, TX · On-site

The Customer Service Manager is accountable for achieving business results through the application of effective leadership and management processes with a special emphasis and focus to assigned ...

W&B SERVICE COMPANY LLC

Service Manager

Duncanville, TX · On-site

Submittal of PM Forms to customers within 24 hours of service * Track and submit all after hours ... Scheduling work and customers follow up * Managing warranty repairs * Participating in housekeeping

FirstKey Homes

Service Manager

Irving, TX · On-site

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

Bridge Property Management

Service Manager

Garland, TX · On-site

$30 - $33/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

Friendly Chevrolet (TX)

Service Manager

Dallas, TX · On-site

Service Manager Friendly Chevrolet | Dallas, Texas Exceptional Leaders Deserve Exceptional ... Customer Interaction with Advisors * Active Deliveries * NPS and CSI * Marketing to Existing and ...

Pem Payroll LLC

Service Manager

The Colony, TX · On-site

$65K - $70K/yr

As a Service Manager, you'll oversee daily operations, manage a team of service professionals, and ensure all tasks are completed efficiently, safely, and with a customer-first mindset. You'll also ...

Lucchese

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Proactively provide product and customer feedback to the Customer Service Manager. * Perform assigned ad-hoc and/or temporary CS-related project tasks as e-commerce capabilities expand and the ...

New

RemX

Be Seen First

Service Manager

Dallas, TX · On-site

$100K - $130K/yr

Service Manager - Dallas, TX We are seeking an experienced, results-oriented Service Manager to ... This role oversees technician productivity, workflow management, customer relationships, financial ...

Sprouts Farmers Market

Service Manager

Hurst, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Hurst, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, TX

Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, TX? The most popular types of Customer Service jobs in Addison, TX are:
What are popular job titles related to Customer Service Manager jobs in Addison, TX? For Customer Service Manager jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, TX look for? The top searched job categories for Customer Service Manager jobs in Addison, TX are:
What cities near Addison, TX are hiring for Customer Service Manager jobs? Cities near Addison, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, TX as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Manager of Customer Service

WebTPA

Irving, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

WebTPA rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

141st of 303 rated insurance

Job description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

Key position details: 

This is an in-office position at 6535 SH 161 Irving Texas 75063

What is your impact?
The Customer Service Manager is accountable for achieving business results through the application of effective leadership and management processes with a special emphasis and focus to assigned clients and effectively managing and maintaining client relationships.

What Will You Be Doing: 

Supervisory Responsibilities:

  • Managing Customer Service Assistant Managers
  • Directly accountable for hiring and promotion within WebTPA
  • Provides direction and coaching on performance of AMCS and their teams (direct and indirect reports).
  • Conducts 1:1 meetings for updates and performance appraisals.
  • Issues disciplinary measures in partnership with HR.

Primary Contact for Clients on Day-to-Day Items and Updates:

  • Manage client relationships as primary contact for daily items
  • Monitors Client Performance Guarantees
  • Responsible for internal reports indicating call volumes, success factors behind metrics with suggested proposals based on feedback from client and analysis.
  • Consistently reviews team performance metrics in conjunction with client satisfaction and advises on areas for improvement and additional training necessary to be successful.
  • Resolves customer service issues by researching plan coverage, history, and routinely educating clients, customers and members with findings via updates to Sr. Manager Ops, and Director Ops.
  • Partners with HR Talent Development for training initiatives on team specific to performance metrics and internal reporting and internal audits.
     

Required Qualifications 

  • 3+ years related work experience working in a call center environment in the healthcare industry

  • 1+ years direct supervisory/management experience
  • Professional verbal and written communication skills required for interfacing with internal and external contacts.
  • Strong knowledge of Microsoft Office.

Required Education:

  • Related Bachelor's degree or additional related equivalent work experience

 What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

  • Medical, dental, vision, life and global travel health insurance

  • Life insurance, Short- and long-term disability programs

  • Leave programs to support personal circumstances.

  • 401(k) includes employer contribution match

  • Paid time off, volunteer time off, and 11 holidays

  • Additional voluntary benefits options avaliable 

  • Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. 

Jobs are sedentary if traversing activities are required only occasionally.


We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

What WebTPA employees say

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