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Customer Service Manager Jobs in Addison, TX (NOW HIRING)

NICE

Manager, Customer Service

Richardson, TX · On-site

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations ...

Nexus International

Client Service Manager

Dallas, TX · On-site

Our major clients are looking for top talent to become a Client Services Manager and develop an experience for the consumer to become a loyal customer by being an expert in the field of technology.

ASCO Equipment

Service Manager

Little Elm, TX · On-site

Service Manager Little Elm Branch - Management / Full-Time / On-Site At ASCO, our motto is "We're ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

ASCO Equipment

Service Manager

Fort Worth, TX · On-site

Service Manager DFW Area - Management / Full-Time / On-Site At ASCO, our motto is "We're On It ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

ASCO Equipment

Service Manager

Dallas, TX · On-site

Service Manager DFW Area - Management / Full-Time / On-Site At ASCO, our motto is "We're On It ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

ASCO Equipment

Service Manager

Little Elm, TX · On-site

Service Manager Little Elm Branch - Management / Full-Time / On-Site At ASCO, our motto is "We're ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

ASCO Equipment

Service Manager

Dallas, TX · On-site

Service Manager DFW Area - Management / Full-Time / On-Site At ASCO, our motto is "We're On It ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

W&B SERVICE COMPANY LLC

Service Manager

Duncanville, TX · On-site

Submittal of PM Forms to customers within 24 hours of service * Track and submit all after hours ... Scheduling work and customers follow up * Managing warranty repairs * Participating in housekeeping

Vernon Gene's

Service Manager

Dallas, TX

Service Manager Classification Exempt Job Summary This position will include maintaining a schedule ... Monitor customer satisfaction through phone calls and on-site visits. * Coordinate with parent ...

Bridge Property Management

Service Manager

Arlington, TX · On-site

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

Bridge Property Management

Service Manager

Arlington, TX · On-site

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

FirstKey Homes LLC

Service Manager

Irving, TX · On-site

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

Bridge Property Management

Service Manager

Arlington, TX · On-site

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication -- relay scope of work, schedule repairs, and follow up ...

FirstKey Homes

Service Manager

Irving, TX · On-site

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

FirstKey Homes LLC

Service Manager

Irving, TX

... customer service and operational excellence. The Service Manager provides oversight and direction ... to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, TX

Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Addison, TX?

The most popular types of Customer Service jobs in Addison, TX are:

What job categories do people searching Customer Service Manager jobs in Addison, TX look for?

The top searched job categories for Customer Service Manager jobs in Addison, TX are:

What cities near Addison, TX are hiring for Customer Service Manager jobs?

Cities near Addison, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Manager, Customer Service

NICE

Richardson, TX • On-site

$214K - $321K/yr

Full-time

Posted 13 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon Connect, and other contact center technologies. Drive cross functional collaboration with Product, Engineering, and Customer Success teams to optimize system performance, customer onboarding, and solution adoption. Serve as a strategic partner for enterprise customers, ensuring successful deployments, customer satisfaction, and long-term retention. Manage deployment and optimization of Workforce Management (WFM) and Quality Management (QM) software, improving forecasting, scheduling, and agent performance. Design, implement, and maintain customer service workflows across omnichannel ecosystems (voice, chat, email, and social). Deliver performance improvements through operational analytics, process standardization, and automation initiatives. Lead strategy and execution for AI driven service initiatives including chatbot development, conversational AI workflows, and machine-learning-based automation. Collaborate with technical teams to design and deploy intelligent support solutions that improve CSAT, resolution time, and operational efficiency. Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities. Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee hiring, training, performance coaching, and professional development for service delivery and technical teams. Establish KPIs, quality standards, and service excellence benchmarks across all regions.
Hybrid telecommuting permitted pursuant to company policy.
Minimum requirements: Master's degree or foreign equivalent in Information Systems, Computer Science, or related field, plus 5 years of experience in the job offered or related occupation.
Must have experience with the following:
  • working in Service, Customer Success, or Contact Center-related industries;
  • leading largescale SaaS deployments in enterprise environments;
  • CRM systems (Zendesk, Salesforce, and Amazon Connect);
  • voice/telephony platforms;
  • deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space;
  • conversational AI and customer service automation, including building and deploying chatbots and AI workflows to facilitate ticket deflection and self-service automation;
  • managing global teams;
  • project management; and
  • stakeholder management and cross-functional collaboration

Salary: $214,386.00 to $321,579.00 per year
Click apply or send resume to marian.alvarado@nice.com. An EOE.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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