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Customer Service Manager Jobs in Addison, TX (NOW HIRING)

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

New

Employee Magnets

Customer Service Manager

Irving, TX · On-site

Customer Service Manager - Irving, TX Degree with experience managing a customer service team with a focus on onboarding new clients and supporting existing clients (purchase orders, inventory issues ...

WestRock

Mgr I, Customer Service

Fort Worth, TX · On-site

As a Customer Service Manager (CSM), you will function as a critical liaison between the customer, sales, and production operations teams. As a Customer Service Manager (CSM), you will simultaneously ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, TX

Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer service manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, TX? The most popular types of Customer Service jobs in Addison, TX are:
What are popular job titles related to Customer Service Manager jobs in Addison, TX? For Customer Service Manager jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, TX look for? The top searched job categories for Customer Service Manager jobs in Addison, TX are:
What cities near Addison, TX are hiring for Customer Service Manager jobs? Cities near Addison, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, TX as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,146 per year, or $27 per hour.
Customer Service Manager

Customer Service Manager

Addison Group

Irving, TX • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

Job description

Job Title: Customer Service Manager
Location (City, State): Dallas, TX
Work Schedule: M - F, 10:30 am - 7 pm
Type of Employment: Direct Hire
Compensation: $85,000 - $100,000
Industry: Professional Services
Benefits: This position is eligible for a competitive benefits package, including medical, dental, vision, paid time off, and other employer-sponsored programs.
Job Description
Addison Group is partnering with our client to identify an experienced Customer Service Manager to lead a large customer support team in a fast-paced, high-volume service environment. This individual will be responsible for driving operational performance, developing frontline leaders and representatives, and ensuring a consistently high level of service for customers. The ideal candidate brings a strong background in contact center leadership, a passion for employee development, and the ability to manage performance through coaching and accountability.
Key Responsibilities
  • Oversee daily operations for a large team of customer service professionals, ensuring productivity, service quality, and adherence to established processes.
  • Monitor team performance metrics and implement strategies to improve efficiency, responsiveness, and customer satisfaction.
  • Provide ongoing coaching, mentorship, and performance feedback to supervisors and frontline representatives.
  • Develop and execute employee training and development initiatives to support team growth and retention.
  • Partner with cross-functional departments to resolve escalated customer concerns and improve service delivery.
  • Analyze operational trends and reporting data to identify opportunities for process improvement.
  • Foster a culture of accountability, collaboration, and customer-focused service.
  • Support workforce planning, staffing needs, and performance management activities.

Qualifications
  • Bachelor's degree
  • Minimum of 5 years of leadership experience managing large customer service or call center teams, including responsibility for 30+ employees.
  • Previous experience working in a structured, metrics-driven contact center environment strongly preferred.
  • Proven success developing employees, improving team performance, and building high-performing customer service organizations.
  • Tenured background in customer service, contact center operations, or customer support leadership preferred.
  • Demonstrated ability to balance operational priorities while maintaining a positive customer experience.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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