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Customer Service Manager Jobs in Addison, TX (NOW HIRING)

FNA Group

Customer Service Manager

Mesquite, TX

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

New

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

New

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Employee Magnets

Customer Service Manager

Irving, TX · On-site

Customer Service Manager - Irving, TX Degree with experience managing a customer service team with a focus on onboarding new clients and supporting existing clients (purchase orders, inventory issues ...

ULINE

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch- Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Dallas, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch- Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ITW Hobart Service

Service Manager

Dallas, TX

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

New

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, TX

Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer service manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, TX? The most popular types of Customer Service jobs in Addison, TX are:
What are popular job titles related to Customer Service Manager jobs in Addison, TX? For Customer Service Manager jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, TX look for? The top searched job categories for Customer Service Manager jobs in Addison, TX are:
What cities near Addison, TX are hiring for Customer Service Manager jobs? Cities near Addison, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,146 per year, or $27 per hour.
Customer Service Manager

Customer Service Manager

FNA Group

Mesquite, TX

Full-time

Posted 2 days ago

New

Job description

SUMMARY:

FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

We have a challenging and exciting opportunity for a Customer Service Manager who is energetic, can multi-task and problem solve, and has the drive and motivation to learn and grow in a fast-paced setting.


Primary Purpose:

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.

The position is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation, while meeting and exceeding customer expectations.


Duties and Responsibilities:

  • Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.
  • Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.
  • Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.

Required Skills and Abilities:

  • Demonstrated strength in project management, with the ability to lead initiatives from concept through execution.
  • Strong critical thinking, decision-making, and problem-solving capabilities.
  • Proven ability to manage multiple priorities effectively in a fast-paced environment.

Education/Certification:

  • Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.
  • Strong supervisory experience in product support within a manufacturing environment, including contct center operations.
  • Experience analyzing data to drive process improvements and operational efficiencies.
  • Experience in Outdoor Power Equipment or Durable Goods industries is preferred.

Management Responsibilities:

A team of 4 direct reports.


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