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Customer Service Manager Jobs in Addison, TX (NOW HIRING)

ITW Hobart Service

Service Manager

Irving, TX · On-site

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

ULINE

Customer Service Department Manager

Dallas, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch- Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Irving, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch- Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

MAGNET HR

Service Manager

Plano, TX · On-site

Automotive Service Manager Job Summary We are seeking an experienced and motivated Automotive ... Address customer questions, concerns, and complaints professionally and work toward timely ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, TX

Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Addison, TX?

The most popular types of Customer Service jobs in Addison, TX are:

What job categories do people searching Customer Service Manager jobs in Addison, TX look for?

The top searched job categories for Customer Service Manager jobs in Addison, TX are:

What cities near Addison, TX are hiring for Customer Service Manager jobs?

Cities near Addison, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Customer Experience & Service Manager

Astura Medical

Irving, TX • On-site

Full-time

Re-posted 29 days ago

Job description


Job Title: Customer Experience & Service Manager
Direct Report: Director of Operations
FLSA Status: Exempt
Job Brief
The Customer Experience & Service Manager is responsible for leading Astura Medical's customer service operations and ensuring world-class experience for our surgeon partners, distributors, and internal sales support teams. This role oversees daily order management, issue resolution, and service quality metrics while driving continuous improvement across processes and systems. The position requires a balance of hands-on execution, cross-functional collaboration (Sales, Operations, Contracting, and Finance), and leadership in developing a service-oriented culture that reflects Astura's commitment to excellence.
Responsibilities
  • Lead and mentor the Customer Service team to ensure accurate, timely, and professional handling of all orders, inquiries, and escalations.
  • Oversee daily workflow and prioritize critical issues to maintain service continuity and customer satisfaction.
  • Monitor key performance indicators (KPIs) including order accuracy, response time, and fulfillment cycle time; identify trends and implement process improvements.
  • Partner with Supply Chain and Operations to ensure optimal inventory availability and shipment coordination.
  • Collaborate with Sales and other internal teams to provide proactive communication to field representatives and surgeons regarding order status, product availability, and logistics updates.
  • Manage customer feedback loops and recommend enhancements to systems, products, or processes based on insights.
  • Ensure compliance with regulatory, quality, and corporate policy standards in all customer service activities.
  • Drive team training initiatives to build product knowledge, communication effectiveness, and system proficiency.
  • Support development and documentation of standard operating procedures (SOPs) and service metrics.

Supervisory Responsibilities
  • Supervise and develop a team of Customer Service Representatives and Coordinators.
  • Conduct performance evaluations, coaching sessions, and career development planning.
  • Manage staffing levels, workload distribution, and team scheduling to support business needs.
  • Oversee adherence to departmental KPIs, budget parameters, and other internal initiatives.
  • Lead or participate in cross-departmental initiatives focused on operational efficiency, digital transformation, and customer satisfaction.
  • Represent the Customer Service function in management meetings and contribute to strategic planning efforts.

Requirements
Qualifications
  • Bachelor's degree required
  • 5+ years' customer service experience
  • Customer Centricity: Demonstrates empathy and urgency in addressing customer needs; fosters strong relationships with internal and external stakeholders.
  • Operational Execution: Skilled at managing high-volume workflows, prioritizing competing demands, and maintaining accuracy under pressure.
  • Process Improvement: Proven ability to identify inefficiencies and implement scalable solutions.
  • Analytical & Systems Proficiency: Experienced in ERP systems, order tracking platforms, and data reporting tools.
  • Communication: Clear, professional verbal and written communication across teams and leadership levels.
  • Leadership: Inspires accountability, collaboration, and performance excellence among direct reports.
  • Cross-Functional Collaboration: Effectively partners with other departments to resolve issues and enhance the customer experience.
  • Medical Device Familiarity (Preferred): Understanding of spine implant order processing, sterile packaging, and field inventory management.

Physical Requirements
This is largely a sedentary role; prolonged periods sitting at a desk and working on a computer. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

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