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Customer Experience Manager Jobs in Addison, TX (NOW HIRING)

Nord

Customer Experience Manager

Mckinney, TX · On-site

Manage, motivate, and support the customer experience team and application engineers to meet and exceed customer expectations. Develop and implement customer service strategies that support customers ...

| NORD

Customer Experience Manager

Mckinney, TX

Manage, motivate, and support the customer experience team and application engineers to meet and exceed customer expectations. Develop and implement customer service strategies that support customers ...

Five Below

Customer Experience Manager

Lewisville, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Swoon

Customer Experience Manager

Grapevine, TX · On-site

A well established home services company in Grapevine, TX is hiring a Customer Experience Manager to lead their call center and dispatch function. The mandate is not to build something new or grow ...

New

Five Below

Customer Experience Manager

Lewisville, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Robinhood

Customer Experience Manager, Money

Westlake, TX · On-site

$96.90 - $114/hr

As the Money Manager, you will lead a newly growing desk focused on banking, credit, and money ... for the Customer Experience team. Our ambitious roadmap requires a great culture shaped by ...

DLRdmv

Customer Experience Specialist

Dallas, TX · On-site

$17.50 - $22/hr

This position will report to the DLR50 Customer Experience Manager. Responsibilities and Duties * Examine documents for accuracy. * Communicate clearly and in a timely manner with field and ...

Collej AI

Customer Experience Associate

Frisco, TX · On-site

$55 - $75/hr

About the role Our Customer Experience Associates are obsessed with making districts wildly ... Own onboarding, training, and ongoing relationship management for a portfolio of districts

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Addison, TX

Customer Experience Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are popular job titles related to Customer Experience Manager jobs in Addison, TX?

For Customer Experience Manager jobs in Addison, TX, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Addison, TX look for?

The top searched job categories for Customer Experience Manager jobs in Addison, TX are:

What cities near Addison, TX are hiring for Customer Experience Manager jobs?

Cities near Addison, TX with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Customer Experience Manager

Nord

Mckinney, TX • On-site

Full-time

Posted 4 days ago

Job description

Description
Summary
Responsible for ensuring our customers have a positive experience and proactively increase customer satisfaction and loyalty. Manage, motivate, and support the customer experience team and application engineers to meet and exceed customer expectations. Develop and implement customer service strategies that support customers through phone calls, quoting and the order entry processes. Identify and provide solutions to continuously improve NORD's customer experience, including responsiveness, quality, process efficiency and customer satisfaction.
Description
• Manage, inspire, and lead Customer Experience Representatives and Application Engineers, including attendance, goal setting, evaluating performance, coaching, and training to enhance and improve effectiveness in working with our customers.
• Develop and maintain strong relationships with new and existing customers to retain business and promote business growth opportunities. Search for opportunities to grow and develop these customers in cooperation with external sales and self-service tools.
• Monitor order entry and quoting process flow and responsiveness. Provide prioritization and resources to keep things stable and moving efficiently within the team.
• Collaborate with corporate Customer Experience leadership team on process optimization opportunities and ensure general process consistency - both in training and execution.
• Analyze, derive, and structure solutions to provide one on one and group training for Customer Experience Representatives focusing on the mastery of products, process, and application of available tools/resources.
• Proactively monitor and streamline process to ensure order and quote quality utilizing available reporting tools.
• Review high value orders and quotes for accuracy.
• Provide support and coach Customer Experience Representatives when dealing with difficult customer escalations or on challenging orders and quotes.
• Provide support and coach Application Engineers in efforts to build on current customer needs and grow the business by partnering with customer's corporate engineering on product solutions.
• Ensure the Customer Experience team receives technical training and has adequate technical knowledge to support customers with basic (level 1) technical support of NORD products. Ensure corporate engineering guidelines are understood and followed. This requires the Customer Experience Manager to have a good technical understanding of electro-mechanical power transmission products and their applications.
• Maintain a professionally presentable and organized office work area while keeping NORD's Corporate Social Responsibilities pillars in mind.
• Other duties as assigned.
Requirements
• Education: Engineering Degree Required. Preferably in Mechanical Engineering.
• Experience: 2-4 years of Supervisory Experience. 2-4 years technical customer service or sales experience. 1-3 years of experience working with a ERP system, such as SAP preferred. Familiarity with power transmission industry is a plus.
• Skills and Key Attributes: Excellent communication, interpersonal, and customer service skills. Strong mechanical aptitude and attention to detail. Must be able to effectively manage time, prioritize tasks and effectively lead and motivate.

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