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Customer Experience Manager Jobs in Addison, TX (NOW HIRING)

Club Pilates

Experience Manager

Arlington, TX · On-site

Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...

ShipMonk

Client Experience Manager

Fort Worth, TX

What You Bring to the Table * 3-5 years managing customer-facing teams, preferably in logistics, ... Experience coaching and scaling individual contributors * Strong written and verbal communication ...

New

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

What You Bring to the Table * 3-5 years managing customer-facing teams, preferably in logistics, ... Experience coaching and scaling individual contributors * Strong written and verbal communication ...

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

What You Bring to the Table * 3-5 years managing customer-facing teams, preferably in logistics, ... Bonus points for experience with 3PLs or high-growth startups Perks That Pack a Punch

New

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Customer Experience Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do customer experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are popular job titles related to Customer Experience Manager jobs in Addison, TX?

For Customer Experience Manager jobs in Addison, TX, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Addison, TX look for?

The top searched job categories for Customer Experience Manager jobs in Addison, TX are:

What cities near Addison, TX are hiring for Customer Experience Manager jobs?

Cities near Addison, TX with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Experience Manager

Club Pilates - Teasley Commons

Denton, TX

Part-time

Re-posted 2 days ago

Job description

About Us

A national leader in luxury fitness is looking for amazing talent to join our team and seeking a motivated Experience Manager to lead our studio to success! This position will be based in the DENTON, TX area.

Position

The Experience Manager will oversee all studio functionality from sales to studio operations.

What Were Looking For

  • 2+ years of fitness sales or relevant sales experience preferred
  • Confident in generating personal sales and supervising Sales Reps
  • Ability to manage and drive multiple revenue streams including memberships and retail
  • Previous management or supervisory experience preferred
  • Must have excellent communication and strong interpersonal skills in person and over the phone
  • Must be solution-based and results oriented, competitive spirit
  • Ability to recognize areas of improvement and make changes using good judgment
  • An affinity and passion for fitness
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable and neat and organized
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients and the general public
  • Proficiency with computers and Studio software
  • College Degree Preferred
  • *This is a part-time position. Candidate must be able to work a flexible schedule with nights and weekend availability.

What You'll Do

  • Lead generation including Grass Roots Marketing and networking
  • Implement sales process to schedule prospects into introductory classes
  • Membership and retail sales
  • Manage staff schedule
  • Supervise Experience Coordinators
  • Hire/Manage all Experience Coordinators
  • Independently make decisions related to high level customer service
  • Maintain cleanliness and organization of the studio
  • Enforce studio policies and procedures
  • Schedule and participate in networking/community events and studio promotions
  • Strategically manage marketing campaigns to generate leads for the studio
  • Any other duties as assigned

Why You'll Love Working Here

  • This position offers a very competitive base rate plus bonuses if all goals are met
  • Complimentary Fitness Membership while employed
  • Employee Retail Discounts

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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