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Customer Service Manager Jobs in Alberta (NOW HIRING)

Skyline Building Systems

CA$50K - CA$60K/yr

Customer Service Representative We are looking for a motivated and enthusiastic Customer Service ... In this role, you will manage the full order process while providing excellent customer support and ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

EXPRESS SEED COMPANY

Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that ... From vendor to customer, our goal is to provide excellent service, solve problems, and help our ...

Bmo

Customer Service Representative

Edmonton, AB

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

Dollar Tree

Customer Service Associate

Stettler, AB · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate

Okotoks, AB

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Alberta

Customer Service Manager information

See Alberta salary details

$22.5K

$54.2K

$88.5K

How much do customer service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service manager in Alberta is $54,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Alberta?

The most popular types of Customer Service jobs in Alberta are:

What are popular job titles related to Customer Service Manager jobs in Alberta?

For Customer Service Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Alberta look for?

The top searched job categories for Customer Service Manager jobs in Alberta are:

What cities in Alberta are hiring for Customer Service Manager jobs?

Cities in Alberta with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,164 per year, or $26 per hour.

Customer Service Representative

Skyline Building Systems

CA$50K - CA$60K/yr

Full-time

Posted 8 days ago

Job description

Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing excellent customer support and working closely with the Sales and Operations teams. This is an in office position, working Monday - Friday 8am-4:30pm.  Benefits:  * Competitive pay based on experience. * Comprehensive health benefits package * Progressive career development planning * A fun environment with corporate events, parties, and team building activities Responsibilities: * Handle a high volume of customer calls and emails in a professional and timely manner * Process customer quotes, sales orders, returns, and order changes accurately * Provide customers with product information, pricing, availability, and delivery timelines * Follow up on back orders, shipments, and delivery updates to ensure customer satisfaction * Coordinate shipments, pick-ups, and returns with freight carriers * Support sales efforts by recommending alternate or additional products based on customer needs * Maintain accurate customer records and files * Resolve customer concerns and provide solutions in a professional manner * Communicate with internal teams to ensure orders are completed efficiently and on time * Monitor customer feedback and help identify opportunities to improve service Qualifications: * 1–2 years in a sales or customer service environment * Strong communication and problem-solving skills * Organized and able to manage multiple priorities in a fast-paced environment * Comfortable using Microsoft Office and learning new software systems Skyline Building Systems | Thermal Systems (https://www.thermalsystems.ca/skyline-building-systems/)