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Customer Service Manager Jobs in Alberta (NOW HIRING)

Fountain Tire

Service Manager, Edson

Edson, AB · On-site

Provide service quotes and receive customer authorization for work to be performed on vehicles ... Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing ...

The Canadian Brewhouse

Service Manager

Edmonton, AB · On-site

Think Like a Customer * Support Your Community * Hurry, Don't Rush * Embrace Innovation * Be ... Service Manager Responsibilities: * Handle difficult situations, and guiding the team when ...

The Canadian Brewhouse

Service Manager

Edmonton, AB · On-site

Think Like a Customer * Support Your Community * Hurry, Don't Rush * Embrace Innovation * Be ... Service Manager Responsibilities: * Handle difficult situations, and guiding the team when ...

Pretiumenterpriseservices

Service Manager

Edmonton, AB

CA$23.62 - CA$35.44/hr

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a ... Exhibits strong commitment to the service needs of the internal and external customer. Represents ...

Brandt

Service Manager - Agriculture

Olds, AB · On-site

The Service Manager will be responsible for managing the sales and delivery of agriculture ... Inspect/operate customer equipment as part of resolving concerns/diagnostics * Monitor service ...

Brandt

Service Manager - Agriculture

Stettler, AB · On-site

Inspect/operate customer equipment as part of resolving concerns/diagnostics * Monitor service ... performance management in a safe environment #LI-onsite Required Skills * Able to communicate ...

Td

Manager, Customer Experience

Lethbridge, AB · On-site

CA$57K - CA$80K/yr

... services, products, and solutions to existing or prospective TD customers. At the branch, we ... If so, then apply with us today for the position of Manager Customer Experience and offer your ...

Bmo

Customer Service Representative

Calgary, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

Bmo

Customer Service Representative

Okotoks, AB · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Alberta

Customer Service Manager information

See Alberta salary details

$22.5K

$54.2K

$88.5K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Alberta is $54,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Alberta? The most popular types of Customer Service jobs in Alberta are:
What are popular job titles related to Customer Service Manager jobs in Alberta? For Customer Service Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Alberta look for? The top searched job categories for Customer Service Manager jobs in Alberta are:
What cities in Alberta are hiring for Customer Service Manager jobs? Cities in Alberta with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,164 per year, or $26 per hour.

Service Manager, Edson

Fountain Tire

Edson, AB • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

Overview

Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What Does Fountain Tire Offer?

  • Competitive wages based on experience: $75,000 to $80,000 + Incentive Bonus
  • Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement
  • Regular day shift schedules
  • Great discounts for you and your family on tires, parts, and mechanical services
  • The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

 As a Service Manager, your duties will include:

  • Overseeing and managing mechanical and tire services 
  • Setting quality standards and maintaining the quality of all shop activities
  • Creating work orders and arranging bookings and communicating them to the technicians
  • Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers
  • Ensuring completion of shop maintenance and repair work
  • Addressing customer complaints and inquiries in a courteous, professional manner
  • Advising technicians of work that must be completed
  • Ensuring technicians compliance with company standards regarding quality, safety, and customer service
  • Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
  • Maintaining the cleanliness of the shop

Our ideal candidate has/is:

  • 5+ years of automotive industry experience
  • Must have an advanced knowledge of mechanical and tire services in a commercial automotive environment
  • Dedication to providing exceptional customer service
  • Proven leadership ability, with a strong focus on operations and business processes
  • Commercial vehicle inspection program and out of province inspection certifications
  • High level of integrity and accountability
  • Ability to develop and maintain effective relationships with team members and customers
  • Strong communication, and interpersonal skills
  • Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
  • Flexible, patient, and calm when working with tight schedules

Interested and qualified? Please apply on-line or in-store today!

Employment Type: OTHER

Apply