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Customer Service Intake Representative Jobs (NOW HIRING)

Assuranceamerica

Intake Representative I

Atlanta, GA

$38K - $52K/yr

The Intake Representative I will be responsible for handling inbound calls regarding automobile ... This person will provide excellent customer service by entering new claims in the system and ...

Dinsmore

Business Intake Representative

Cincinnati, OH · On-site

Dinsmore is seeking a Business Intake Representative at our Cincinnati, OH location. This ... Exceptional interpersonal skills with a positive and helpful customer service attitude * Ability to ...

Assuranceamerica

Intake Representative I

Mcallen, TX · On-site

$38K - $52K/yr

The Intake Representative I will be responsible for handling inbound calls regarding automobile ... This person will provide excellent customer service by entering new claims in the system and ...

Palmetto Infusion

Intake Representative

Eastman, GA · On-site

We strive for more than personal service - always delivering a warm and attentive health care ... Ensures that all intake forms are complete, clear and within the company's scope of service.

Trinity Health - IHA

Intake Representative I

Ann Arbor, MI

$36K - $42K/yr

Provides a high level of customer service to all internal and external customers. Provides front ... Provides intake services to callers requesting outpatient mental health, chemical dependency or ...

Trinity Health

Intake Representative I

Ann Arbor, MI · On-site

$36K - $42K/yr

Provides a high level of customer service to all internal and external customers. Provides front ... Provides intake services to callers requesting outpatient mental health, chemical dependency or ...

Inteli-Care LLC

Intake Coordinator

Albuquerque, NM · On-site

$16.50 - $22.25/hr

High school diploma or equivalent required; associate or bachelor's degree preferred * 1-3 years of experience in customer service, intake coordination, healthcare, or home care setting preferred

Inteli-Care LLC

Intake Coordinator

Albuquerque, NM · On-site

$16.50 - $22.25/hr

High school diploma or equivalent required; associate or bachelor's degree preferred * 1-3 years of experience in customer service, intake coordination, healthcare, or home care setting preferred

Apply Early

Inteli-Care

Intake Coordinator

Albuquerque, NM · On-site

$21 - $23/hr

High school diploma or equivalent required; associate or bachelor's degree preferred * 1-3 years of experience in customer service, intake coordination, healthcare, or home care setting preferred

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Customer Service Intake Representative information

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How much do customer service intake representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service intake representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Intake Representative vs Customer Support Specialist?

AspectCustomer Service Intake RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI Customer Service Representative can be a plus
Work EnvironmentCall centers, office settings, or remoteCall centers, technical support centers, or online
Employer & IndustryCustomer service departments across various industriesTechnical, retail, or service industries with product support needs
Search & Comparison IntentUnderstanding roles focused on intake and initial customer contactSeeking technical or product support roles with customer interaction

The Customer Service Intake Representative primarily handles initial customer contact, gathers information, and directs inquiries. In contrast, a Customer Support Specialist often provides technical assistance and problem resolution. Both roles require strong communication skills and customer service experience, but they differ in focus and responsibilities within the customer service spectrum.

More about Customer Service Intake Representative jobs
What job categories do people searching Customer Service Intake Representative jobs look for? The top searched job categories for Customer Service Intake Representative jobs are:
Customer Service Intake Representative jobs near you
Infographic showing various Customer Service Intake Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Claims Intake Representative I

Claims Intake Representative I

J.B. Hunt Transport Services, Inc.

Lowell, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

J.B. Hunt rating

6.9

Company rating: 6.9 out of 10

Based on 170 frontline employees who took The Breakroom Quiz

226th of 352 rated logistics

Job description

Job Title:
Claims Intake Representative I
Department:
Insurance
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under close supervision, the incumbent is responsible for intake and investigation of claims-related incidents. Based on department alignment, the incidents include but are not limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flow through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.
Job Description:
Key Responsibilities:
  • Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo-related losses, work compensation injuries/illnesses, drug alcohol allegations, and other unnamed emergency situation reporting.
  • Manage incident intake through phone, email, or other communication methods. Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
  • Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites.
  • Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.

Qualifications:
Minimum Qualifications:
  • High School Diploma or GED equivalent with less than 1 year of relevant experience
  • AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
  • Ability to make time-sensitive decisions
  • Ability to multitask
  • Ability to type at least 30 words per minute
  • Ability to work both independently and as part of a team
  • Basic deductive reasoning skills
  • Proficient active listening skills
  • Self-motivation
  • Ability to deal with difficult individuals

Schedule:
Sat - Sun: 0600-1800
Mon & Tues: 1600-Midnight
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Transportation/Logistics
Job Opening ID:
00610163 Claims Intake Representative I (Open)
"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

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