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Customer Service Deaf Jobs (NOW HIRING)

New England Homes For The Deaf

Point of Care

Danvers, MA · On-site

$18 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

New England Homes For The Deaf

Point of Care

Danvers, MA · On-site

$18 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

New England Homes for the Deaf

Point of Care

Danvers, MA · On-site

$15.25 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

New England Homes For The Deaf

Point of Care

Danvers, MA · On-site

$15.25 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

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All JobsCustomer Service Deaf Jobs

Customer Service Deaf information

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$10

$18

$26

How much do customer service deaf jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service deaf in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Deaf vs Customer Service Interpreter?

AspectCustomer Service DeafCustomer Service Interpreter
Required CredentialsDeaf community certifications, ASL proficiencyInterpreter certification (e.g., NIC, RID)
Work EnvironmentCustomer service settings, retail, healthcareInterpreting settings, meetings, events
Employer & Industry UsageBusinesses serving Deaf clients, healthcare, governmentInterpreting agencies, hospitals, courts
Common Search & Comparison IntentUnderstanding roles, job requirements, differencesClarifying interpreter vs customer service roles

Customer Service Deaf professionals focus on assisting Deaf clients within customer service environments, often requiring ASL skills and community certifications. Customer Service Interpreters provide language interpretation services across various settings, holding interpreter certifications. While both roles serve Deaf individuals, Customer Service Deaf roles emphasize direct customer assistance, whereas Customer Service Interpreters facilitate communication between Deaf and hearing parties.

What are some common challenges faced by customer service deaf representatives, and how can they effectively overcome them?

Customer Service Deaf representatives often encounter challenges such as bridging communication gaps with hearing customers or colleagues who may not be fluent in sign language. To overcome these, representatives typically leverage technology like text-based chat, video relay services, and captioning tools. Building strong teamwork with interpreters and ensuring clear written communication are also crucial. Many organizations provide specialized training and accessible resources to support smooth interactions and foster an inclusive work environment.

What is a customer service deaf representative?

Customer Service Deaf representatives are professionals who provide customer support and assistance specifically tailored to individuals who are deaf or hard of hearing. They typically communicate using sign language, text-based chat, video relay services, or other accessible methods to ensure clear and effective communication. These representatives may work in various industries, helping customers resolve issues, answer questions, or provide information while ensuring accessibility and inclusivity.

What are the key skills and qualifications needed to thrive as a customer service deaf representative?

To thrive as a Customer Service Representative for the Deaf, you need strong communication skills, fluency in American Sign Language (ASL) or other relevant sign languages, and a high school diploma or equivalent. Familiarity with video relay services (VRS), TTY devices, and customer service software is typically required. Patience, cultural sensitivity, and problem-solving abilities are vital soft skills for understanding and supporting Deaf customers effectively. These skills ensure clear communication, customer satisfaction, and accessibility for the Deaf community in service interactions.
More about Customer Service Deaf jobs
What cities are hiring for Customer Service Deaf jobs? Cities with the most Customer Service Deaf job openings:
What states have the most Customer Service Deaf jobs? States with the most job openings for Customer Service Deaf jobs include:
What job categories do people searching Customer Service Deaf jobs look for? The top searched job categories for Customer Service Deaf jobs are:
Customer Service Deaf jobs near you
Infographic showing various Customer Service Deaf job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Field Operations Specialist (Santa Rosa / Bay Area)

Communication Service for the Deaf

Santa Rosa, CA • On-site

$30 - $35/hr

Full-time

Re-posted 4 days ago

Job description

Job Type
Full-time
Description
Field Operations Specialists work directly with customers based on their need of specialized telephone equipment; educating the community about programs and services, and providing in-home assessment and services regarding equipment, its functionality, relay services, and the California Connect application process. The Field Operations Specialist provides services to customers via videophone, messaging, text, interpreting applications and in person, in the office, or at a designated community space, depending upon need and safety. This position works in conjunction with Customer Advisors to assist in providing exceptional services for the statewide Telecommunications Program. The Field Operations Specialist provides community-based services and participates in outreach initiatives for the state of California's Deaf and Disabled Telecommunications Program.
*This position will report to the Santa Rosa office for the first 90 days for training and will then move to the Berkeley/Bay Area.
Requirements
  • Provide exceptional customer service to clientele with various disabilities.
  • Plan, develop, implement, and evaluate message strategies that meet California's Deaf and Disabled Telecommunications Program and goals.
  • Provide support to develop online materials such as website content, video content, social media posts, and blogs.
  • Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options by accessing needs based on approved certifications.
  • Provides recipient support services (e.g., installing equipment, training on equipment features, troubleshoot equipment and follow-up services) for maximum ease of use and access.
  • Gathers input and insights from the community, including the administration of focus groups and surveys, to evaluate existing resources, barriers, and areas of improvement
  • Responds efficiently to customers and develop relationships by ensuring they feel supported and valued in a timely manner.
  • Provides technical assistance, education, and cultural-specific resource training with consumers and various community organizations that serve consumers who are deaf, hard of hearing, deaf-blind, have hearing loss, memory difficulties, low vision or are disabled. Records accurate documentation and reporting per State requirements, including services provided, referrals, and follow-up as needed.
  • Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols.
  • Other duties as assigned.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
  • Familiarity with, or ability to learn and teach telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, mobile phone amplifiers, smartphone features for hard of hearing, visual or speech impairments), and know how to fit individuals with the necessary equipment
  • Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
  • Ability to utilize language, social, and cultural sensitivity to engage with California's diverse populations
  • Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, elderly population, service providers, and vendors
  • Superior multi-tasking, organizational, record-keeping and time-management skills
  • Ability to innovatively strategize, problem solve and implement system change advocacy for deaf/disabled people.
  • Ability to: enter and work in consumer homes, including ascending/descending stairs and navigating around furniture (e.g., positions self under/around furniture or moving about)
  • Ability to effectively manage and cultivate relationships with prospective and existing partner organizations
  • Highest regard for confidentiality and have ability to work with customers with diverse backgrounds
  • Have proficiency in Customer Relationship Management systems and Inventory Management systems

Qualifications
  • Bachelor's degree in a related human service field or equivalent professional experience
  • Two years of professional experience working supporting deaf, hard of hearing, deaf-blind, or disabled customers
  • Two years of professional experience in one of the following settings or equivalent combination: advocacy, marketing, and/or communications
  • Ability to communicate in various proficiency levels of ASL
  • Ability to speak in either Cantonese, Mandarin, or Spanish is highly desirable
  • Excellent oral, visual, and written communication skills
  • All offers of employment are contingent upon clear results of a thorough background check
  • Valid Driver's License with a clean driving record required: Will be driving throughout the region using own vehicle for visits outside the branch office

Salary Description
$30- $35/hour

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