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Customer Service Deaf Jobs (NOW HIRING)

New England Homes For The Deaf

Point of Care

Danvers, MA · On-site

$18 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

New England Homes For The Deaf

Point of Care

Danvers, MA · On-site

$15.25 - $19/hr

New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum ... Helping to provide a safe healthy environment and excellent customer service, with clear ...

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Customer Service Deaf information

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$10

$18

$26

How much do customer service deaf jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service deaf in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Deaf vs Customer Service Interpreter?

AspectCustomer Service DeafCustomer Service Interpreter
Required CredentialsDeaf community certifications, ASL proficiencyInterpreter certification (e.g., NIC, RID)
Work EnvironmentCustomer service settings, retail, healthcareInterpreting settings, meetings, events
Employer & Industry UsageBusinesses serving Deaf clients, healthcare, governmentInterpreting agencies, hospitals, courts
Common Search & Comparison IntentUnderstanding roles, job requirements, differencesClarifying interpreter vs customer service roles

Customer Service Deaf professionals focus on assisting Deaf clients within customer service environments, often requiring ASL skills and community certifications. Customer Service Interpreters provide language interpretation services across various settings, holding interpreter certifications. While both roles serve Deaf individuals, Customer Service Deaf roles emphasize direct customer assistance, whereas Customer Service Interpreters facilitate communication between Deaf and hearing parties.

What are some common challenges faced by Customer Service Deaf representatives, and how can they effectively overcome them?

Customer Service Deaf representatives often encounter challenges such as bridging communication gaps with hearing customers or colleagues who may not be fluent in sign language. To overcome these, representatives typically leverage technology like text-based chat, video relay services, and captioning tools. Building strong teamwork with interpreters and ensuring clear written communication are also crucial. Many organizations provide specialized training and accessible resources to support smooth interactions and foster an inclusive work environment.

What are Customer Service Deaf representatives?

Customer Service Deaf representatives are professionals who provide customer support and assistance specifically tailored to individuals who are deaf or hard of hearing. They typically communicate using sign language, text-based chat, video relay services, or other accessible methods to ensure clear and effective communication. These representatives may work in various industries, helping customers resolve issues, answer questions, or provide information while ensuring accessibility and inclusivity.

What are the key skills and qualifications needed to thrive as a Customer Service Representative for the Deaf, and why are they important?

To thrive as a Customer Service Representative for the Deaf, you need strong communication skills, fluency in American Sign Language (ASL) or other relevant sign languages, and a high school diploma or equivalent. Familiarity with video relay services (VRS), TTY devices, and customer service software is typically required. Patience, cultural sensitivity, and problem-solving abilities are vital soft skills for understanding and supporting Deaf customers effectively. These skills ensure clear communication, customer satisfaction, and accessibility for the Deaf community in service interactions.
More about Customer Service Deaf jobs
What cities are hiring for Customer Service Deaf jobs? Cities with the most Customer Service Deaf job openings:
What states have the most Customer Service Deaf jobs? States with the most job openings for Customer Service Deaf jobs include:
What job categories do people searching Customer Service Deaf jobs look for? The top searched job categories for Customer Service Deaf jobs are:
Customer Service Deaf jobs near you
Infographic showing various Customer Service Deaf job openings in the United States as of June 2026, with employment types broken down into 21% Locum Tenens, 8% Internship, 44% As Needed, 6% Full Time, 3% Part Time, and 18% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Point of Care

Point of Care

New England Homes For The Deaf

Danvers, MA • On-site

$18 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About NEHD:
New England Homes for the Deaf, founded in 1901, is a life plan community that offers a continuum of care to Deaf, Deafblind, and hard of hearing seniors, including independent living, rest home, skilled nursing community, Deaf senior centers, short-term rehabilitation services, respite care services and hospice care. The New England Homes for the Deaf mission is to provide long term healthcare, housing, recreational activities and social support for Deaf, Deafblind and hard of hearing individuals in an accessible, barrier-free, and culturally sensitive environment with optimal communication and architectural resources.
Per Diem - weekends only
Available shifts: 7:00 AM - 2:30 PM, 11:30 AM - 7:00 PM, or 3:00 PM - 7:00 PM
Position Summary:
As a Point of Care, you will provide nutritious meals for our Deaf and Deafblind residents in our long-term care, nursing facility. You will assist with the food preparation, setting tables, and sanitation of dishes. Helping to provide a safe healthy environment and excellent customer service, with clear understanding of sanitary procedures.
Responsibilities:
  • Review with nursing menu for service
  • Check all foods and equipment temperature before meal service and after meal service
  • Three (3) hot waters for tea and hot chocolate
  • Four (4) coffee containers
  • Desserts
  • Hot foot including mechanical ground and moist ground
  • Proper serving utensils
  • Tray tickets
  • Clean cart/dirty card
  • With three (3) white containers, one (1) gray, and one (1) sanitizer for flatware
  • Check gloves
  • All foods in steam table
  • All special adaptive ware available at mealtime
  • Book for textures during meal service available
  • Plate presentation
  • Perform other duties as assigned.

Requirements:
  • Clear understanding of sanitary codes.
  • Knowledge of safety procedures.
  • Ability to perform tasks as directed.
  • Willingness to learn.
  • Clear understanding of sanitary codes.
  • Knowledge of safety procedures.
  • All staff are required to take our free, on-site ASL and Deaf culture classes.

Benefits:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Life Insurance (after 1 year of employment)
  • 403B
  • 8 paid holidays, including your birthday
  • Accrued 2 weeks vacation
  • 6 PTO/Sick days

A background check report may be obtained for employment purposes. The background check may show criminal records.

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